Carbonite Versus Mozy
Which online backup service is best? I'm convinced that I need to back up my hard drive, but not sure which backup service to use. Have you done a comparison of pricing and features for both Mozy and Carbonite? If so, do you have any recommendations?
Carbonite or Mozy: Which Online Backup is Best?
Many online backup services are available, but the two leaders in the industry are Carbonite and Mozy. In many ways they are quite similar, but each has its own strong points. Here is a comparison of their similarities and differences.
Let's start with storage and pricing. Unlimited storage was once a feature of both Carbonite and Mozy. But in 2010, Mozy did away with its unlimited storage option. Mozy now sells 50 GB of storage for $5.99/month or 125 GB for $9.99/month. The cheaper option is limited to one computer while the larger storage allowance can be shared among three computers. Add $2/month to either plan for each additional 20 GB you want. You get one month free with a one-year commitment and three months free with a two-year plan.
Carbonite still offers unlimited storage for a flat $59 per year; $109 for two years; or $139 for three years. Carbonite does not offer any free storage, just a 15-day free trial, while Mozy provides 2 GB free of charge indefinitely.
Security is tight on both Carbonite and Mozy. Your data is encrypted locally using Blowfish encryption before it is transmitted over 128-bit SSL encrypted connections. The RAID-6 storage facilities are said to be 36 million times more reliable than a single hard drive.
Online Backup Software: Features
You can access Carbonite or Mozy via their respective proprietary client programs or via any Web browser. The latter option is typically used from public terminals, while the client software on your personal computer provides enhanced file management features.
Carbonite has a very intuitive backup program which tags your files with small colored dots to show which ones have been backed up. Carbonite, by default, excludes certain types of files from online backup; these include video files, files larger than 4 GB, system and temp files. However, you can change Carbonite's settings to include any of these file types in a backup.
The Mozy interface provides more granular control over what is backed up, and when, and seems to be preferred by power users for this reason. Mozy also offers "2x protection" which backs up files to a local hard drive of your choice while an online backup is going on. In fact, the local backup will finish up long before the online backup.
Carbonite will not back up external hard drives. Mozy will, but there is one odd caveat. If an external hard drive is disconnected during a Mozy backup, its files stored on Mozy will be deleted after 30 days.
Mozy also offers a DVD restoration option that Carbonite lacks. It could take days or weeks to restore several hundred gigabytes of data over an Internet connection. But Mozy will mail your backup files to you on DVDs so you can restore them faster.
What About Customer Support?
Carbonite has a US-based call center in Lewiston Maine, at which customers can reach a live human representative. I called and was connected to a polite rep in under a minute. Live chat is also available, as well as a Remote Assistance option, which enables a Carbonite rep to temporarily see your screen and control your computer. Home and Home Office customers can reach live support weekdays from 9am - 5pm (EST). Carbonite Small Business customers have expanded hours, from 8am - Midnight, every day.
I found the customer support options for Mozy a bit lacking by comparison. Clicking the Support tab on the Mozy home page takes you to a page offering FAQs, an online knowledge base, video tutorials and a user forum. There was no obvious way to contact a human for phone, chat, or remote assistance. To be fair, there is a tiny "Contact Us" link at the bottom of the page, which reveals a customer service number for MozyPro subscribers only.
The edge goes to Carbonite for affordable, easily understood pricing, and customer service. Mozy is a bit more flexible in backup and restore features , and does offer the 2GB free option. If neither of these advantages breaks the tie for you, give both services a try to see which works best for you.
Do you use Mozy, Carbonite, or another online backup service? Post a comment and tell me which one you like best.
Posted by Bob Rankin on 4 Oct 2011
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Article information: AskBobRankin -- Carbonite Versus Mozy (Posted: 4 Oct 2011)
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