What is Internet Telephony? - Comments Page 2

I have used Skype, Skype in, Skype out & video and it is all very high quality and cheap. I keep a cell phone for when I am not at the computer. The 45 min calls to Brazil for free (computer to computer) can't be matched. It is like the other person is right in the room. I'd say it is CD quality. I am very happy and promote it as the cell and land line service gets worse. Even calls in the 1940's were crystal clear and had volume. The Bell break up had its downside I guess.

What are the odds on FON taking over a huge chunk of this market? Me, I'm waiting for the open-source alternative... :)

Bob, we found another alternative to internet phone connections, at least for limitted use to specific destinations: My son is going to college on the other side of the country. We were using IM (AIM) to text message frequently, because we were both on the computer so often. We tried video thru the IM connection. It was one-way, since he didn't have a webcam. Originally it didn't work. We suspected it was due to a filewall issue: his dorm internet connection was behind a campus firewall. This year he moved off campus, and is ISP is his local cable company (as is ours). Now we have the video connection working via IM. And lo and behold, he not only can see me, but he can hear me! I didn't realize that my webcam had a built in microphone! I am sending him a webcam, and we expect to be able to have both voice and video communications up soon, using only the AIM instant messaging client. A lot of people may already have a webcam that includes a built in microphone. And many people are already using IM of one sort or another. So they may all they need to get at least limitted internet voice communications.

I have not yet used this. My local phone and internet are both from Comcast cable. There is a discount on phone, internet, and cable tv when multiple services are purchased. If I drop the phone, the internet will get more expensive (I don't have cable tv). This mitigates much of the cost benefit. My cell service includes free long distance.
It is important to verify 911 service. Some VoIP services support it, some don't. Those that do sometimes have mixed results. In most cases the calls go through, but may not provide the location information to the dispatcher.

I have used SunRocket for a year, impressed by its low cost ($200/12-13 months including some free international calls) and mostly by its policy of not adding on any BS surcharges, fees, taxes (which VOIP services don't pay anyway), etc. The voice quality has been mostly unusable due to echo, distortion, etc despite my cable broadband tested as providing very adequate bandwidth and QoS.

When my wife and kid threated to poison me over the phone service I finally pressed SunRocket, which had basically ignored earlier emails. Not only was the voice quality nearly unusable, I would frequently get no service, be connected to a number bearing no relation to what I dialed, or even a number that I had actually dialed days before. Several attempts to reach customer service (which was moved to the Philippines) went nowhere. So I tried to dial several extensions at SunRocket headquarters, including that of their former chief. I finally reached a real person - but it was another subscriber, a housewife in her kitchen, not even an employee, who asked whether I reached wrong numbers a lot too!

In fairness, I understand that one of my associates has had reasonable service from them (though I never got my bonus phone for referring him, despite six or eight calls). I still like SunRocket - the only reasons I can offer are just high relational self-construal and a worse dislike for Verizon.

EDITOR'S NOTE: So... you get lousy phone service, lousy customer service, they don't keep their promises, and you still love it??? I sure hope your "high relational self-construal" keeps your wife and kids from leaving town! :-)

We use Vonage, after sampling many companies and prices...Vonage is the cheapest, has the best quality, and all features are free, for about $25/month (prior phone bills were about $70/mo.). We tried Skype (had to be sure the other person, a) had a computer; b) wanted to pay the price. With AOL, you also pay monthly ($24). Comcast, AT&T, Verison also offer it, but for another $10/mo. at about $40. Vonage also has a "virtual number"--useful if you often call another state, get a number in that state; your friend or family member in that state calls that number for free (instead of calling long distance to you) and it rings in your home...the fee for this is about $5/month (useful only if you talk to this person a lot--like 3x a week, i.e., my wife and her mom).

Make sure you get the eqpt. (router, etc.) right from Vonage (comment above on returned eqpt. serial #'s is true). Also, get a high speed phone connection (we use two Uniden 2.4 GHz wireless phones, with Comcast cable). Cell phone as an alternate. Total costs of Internet + Cable + Vonage + Cell = $120/mo. (versus over $200 previous). I'm still waiting for Congress to get wise, and put their sticky little fingers and start taxing all this, probably a year or two away. Lose (not "loose") your land lines.

I live in Nigeria and my son and daughter are in schools in USA and UK respectively. I have been able to talk with them pc-to-pc using Yahoo Instant Messenger (IM). The voice quality is very good.
My daughter had to use a friend's pc as the Yahoo IM on her macbook does not have the capabilty for pc-to-pc telephone. The macbook has IChat but then I do not have a macbook. Any ideas on how to solve this problem? Ben

EDITOR'S NOTE: Skype works on both Mac and PC.