Remote Assistance - Comments Page 1

Most wired and wireless home routers now use NAT both for functionality and an added level of security. I haven't experimented to see if NAT causes problems with Remote Assistance, but I suspect it would. Has anyone run into such an issue?

EDITOR'S NOTE: Seems to work fine with NAT!

Great little gem Bob. Personally I have tended to use winvnc as a free tool so in the past haven't gone in search of anything else. It's great to know of this and I am sure to give it a try at some point. Of course VNC requires software to be installed so it's more of a hassle than this remote assistant appears to be. Question, how smoothly does this run through firewalls/routers etc i.e. I'm assuming you have to open the door to allow access to a remote assistant?

EDITOR'S NOTE: I've used it with Windows XP firewall in place, and it works fine. I read somewhere that Windows handles the firewall issue automagically.

On many occasions I've used Netmeeting to remotely control Windows machines. Even W95 machines may be able to run Netmeeting 3.1.

After connecting via my static ip address, they click Share, Desktop, Share, Allow Control. I request control, and the allow. It's that simple! Without a static ip address, I would just give the client my current ip address through email, or on the phone.

Thanks for this tutorial, Bob. You make a somewhat complicated process simple.

As a side note, when supporting someone regularly (think parents) it can be helpful to set them up with winvnc or tightvnc in listening mode when you are at their site so that you can provide maintenance and updates on a regular basis without having them jump through any hoops.

The Free version of LogMeIn.com has been very helpful supporting a distant parent's computer. LogMeIn has basically replaced VNC but I still have it installed on both computers as a backup. I've used both of these versions successfully.

See http://www.realvnc.com/ and http://www.tightvnc.com/

Something worth mentioning is that I have never been able to get this to work through a router without serious configuration issues. One wat around this is to have them install the free Hamachi (www.hamachi.cc) VNC application.

Thank you very much for this tip. My cable provider has used this type of technique to remotely troubleshoot my computer, but now I will have the ability to use the same technique to assist some of my friends who are occasionally in need of help that I can provide. It's amazing what's on our computer that we have no idea exists there. Thanks to you, one more hidden gem has been uncovered.

I love helping computer users by way of remote assistance, but, so often I get the error message, "A Remote Assistance connection could not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who sent it." I haven't yet figured out the cause. Any suggestions would be appreciated.

I'm concerned about Spence's comment and RVChris's comment. I would love to help my blind friend with some of her computer issues. But I'll be working through a router on my end. Will I have troubles with that? I would hate to talk her through starting up remote assistance, only to find that it didn't work on my end. Anyone have advice for me?

EDITOR'S NOTE: I suggest LogMeIn.com (free version). All she does is one small download and a few clicks, then you can login to your friend's PC remotely, without any action on her part.

It would be a lot better to connect the two computers without using the internet.any datacomm program like telix, hyperterminal, crosstalk, supervoice etc that connect thro a dialup modem and a telephone line for the chat mode would be lot more safer.

EDITOR'S NOTE: Not necessarily... it would be painfully slow over dialup to do remote desktop. And since encryption is being used on the Internet route, why would it be more secure to do dialup?