Remote Assistance - Comments Page 2

For those questioning it working through firewalls/routers etc. I have just tested this sending an invite from a machine that has ZA free on it that is plugged into a router. I sent the invite to my gmail address and then actioned the invite from a laptop which is actually plugged into the same router so maybe I am only really testing it from within the LAN. When sending the invite, I got the usual questions from ZA about allowing remote assistance to do it's thing. I said yes and it worked a treat - now like a true geek I am sitting using/browsing on my other machine from my laptop.

Hmm, I am also get the error about Host Name being resolved. If anyone could help me out with this, I would greatly appreciate it. Titomb345@comcast.net for some help.

EDITOR'S NOTE:Is there a software firewall on either end? If so, turn it off...

Bob, you have made easy what sooooo many have worked hard to make difficult. I have waded through half a dozen How To’s on Remote Assistant and always gotten stopped because the directions and the program didn’t match. I was able to connect on the very first try and could help my daughter with a PC problem she was having. And I agree, use the email connection method, it is much easier than Messenger IM. Thanks again!

Very nice explanation and knowledgeable comments. I haven't ever used WinXP Remote Assistance and was wondering about its security and privacy issues. Any comments in this regard.

EDITOR'S NOTE: I'm sure it's as secure as your own computer. Take all the usual precautions, anti-virus, anti-spyware, physical security and passwords.

You rock!

Which solution you recomend if one PC is win 2000 and the other a XP?

EDITOR'S NOTE: Logmein.com is another good solution

I get the same message as RVchris when I try to connect to a friend's computer. I have tried all the suggestions like enabling remote assistance, etc. Any help would be appreciated.

EDITOR'S NOTE: Try Logmein.com (free version) if Remote Assistance won't work.

I have the same response as rvchris. Did chris get this on Logmein? or through windows? Did he ever get the issue resolved. I haven't yet.

EDITOR'S NOTE: Logmein may be easier for some people to set up. I'd try that unless you're paranoid about giving a third party access to your datastream.

Thanks for this great tutorial. Is there a way, knowing the IP adress, network, complete computer name, that I could access my home computer (from work or university) without having someone needing to click yes? This would be helpful for me because during day-time there is no one able to click, and it would save time instead of going back home? thanks

EDITOR'S NOTE: Try the free LOGMEIN.com service.

Not sure if anyone addressed Chris' issue, RE: I get the error message, "A Remote Assistance connection could not be established. You may want to check for network issues..."

You MUST (thanks to MicrosoftWisdumb) set up Remote Assistance first on both machines. On Windows XP, go to My Computer, Control Panel, System, Remote tab, check the box(es), Click OK. Before you can help someone, you have to walk them thru these steps in order to successfully connect.