Why I Hate My TomTom GPS - Comments Page 1

I think I spoke to the same rep, or her evil twin. TomTom doesn't seem to want happy customers. Just stupid ones. I'll never buy another TomTom.

I have a Navigon. Inexpensive and has all the features of the big names. Love it.

I don't have a TomTom, but rather an 4.3" OmniTech sold by Staples. I did have the 'bad neighborhood' problem, but learned it was because I picked 'shortest' instead of 'quickest'. I'll probably buy a Garmin when this one dies, but for now, it will do. I'd like to see someone come out with a unit that would add new streets to the map if you travel on one the is not in the database. Other than that, for just over $100 18 months ago, I'm happy.

Bob

Haven't had any experience with Tom Tom, but don't think you'd go wrong switching to Garmin. I've had mine for a couple of years now and it performs flawlessly. Garmin support has been fantastic. Any time I've had a question about how to accomplish a task, the answers have been fast and right on the money. Had a Magellan and sent it back. Have to wonder if it and your Tom Tom came out of the same place plus they must have the same support reps. Anyway, go for the Garmin. I've got a new one on order and have no doubt it will be as good as the one I have.

Thank you for all the info you provide. Really appreciate your willingness to give the whole picture, good, bad and indifferent.

Love my TomTom. Mine is the ONE XL. Bought it just a year ago as a store sample for under $100.00 Canadian dollars, and has not let me down. Traveled from Victoria, BC Canada to Alberta in Canada and a few times to California as far as Palm Springs. Three friends, who have Garmin GPS's couldn't find my house that was built 16 years ago in a subdivision. Mine has my address in the database as well as all the other streets around here.

My friend and I both got a GPS at the same time, she got a TomTom while I got a Garmin nuvi 350. I did pay about $100 more than she did but soon after she kept coming to me to ask what's wrong with her TomTom because it doesn't show her bank but shows the store next to her bank and complaining to me about how expensive to upgrade the maps (Garmin charges 59.99 for North America Map with unlimited POIs and you can download updated POIs for free). I still have mine from 3 years ago while she's on to her new Garmin nuvi 550 model.

My $400 Garmin Nuvi is junk. It worked for 13 months and now will only work for ten minutes.

So the question is, which companies' junk is worse? Garmin's support is nonexistent, their warranty illusory.

I don't have a Tom Tom but I think the customer service reps all go the same school as I got almost the same response from the Magellan reps. I asked (in an e-mail as I couldn't get a hold of a live rep) why my Magellan keeps trying to make me turn into an empty field and also can't seem to find any POIs. I wrote tech support 2 times and haven't ever received any response after 3 months. Who makes the best GPS anyway?

This Tom Tom GPS sounds like my MIO 325 that I bought here in Australia. Updated before a driving holiday in Tasmania my GPS directed my wife to 'turn sharp left in 200 meters'. Fortunately I was navigating and countermanded that directive as that would have placed in the ocean!. Second beef is that driving around my local area en route elsewhere MIO insisted that I was exceeding the speed limit. MIO's reading was out by 30KPH! Complaints to MIO's support centre were almost identical to Dan with his Tom Tom. Back to the old paper maps I guess.

I have the same model and and had reasonably good luck with it. But it is the only GPS I have owned, and I have no other devices to compare it to. I did have to call Tech Support once, and they were able to solve my problem, but that was right after I bought the unit.