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Speed Up Vista

"I upgraded to Windows Vista on my desktop PC, and instead of speeding up, it seems to run slower than ever. Do you have any tips or tweaks to make Vista run faster?"...

Make Vista Look Like XP

"I just got Windows Vista, after using XP for many years. Frankly, I'm not crazy about the Vista look and feel... are there some tweaks I can use to make Vista look more like XP?"...

Download YouTube Videos

So you found the coolest video on YouTube, and you want to download it to your computer. But how do you download YouTube videos? There's no obvious way on the YouTube site, but there are some easy ways to download...

Free People Search

Are you searching for someone? Free people search tools online can help you find college classmates, high school sweethearts, long lost relatives, even dig up facts about neighbors, potential tenants or job seekers. Here are my recommendations for the best...

Avira Free Anti-Virus

"I'm confused by all the free antivirus products. I've read in some forums that Avira is the best, others claim that AVG or Avast is definitely the way to go. Which one do you recommend?"...

Free Fax Software

"I want to send a fax, but I don't have a fax machine. Can I use fax software on my computer to send or receive a fax? If so, what free fax software is available for Windows? I have a...

Gmail Labs

Gmail has been my favorite web-based email service for several years, and one of the things I like is that they're always adding new features and experimenting with various options to make it easier to use. Have you heard what's...

Malware Scanners

"There are so many malware scanners to choose from, when trying to protect against adware, spyware and other online threats. Which one(s) do you recommend?"...

What is Scribd?

Scribd is a type of a social networking website that allows you to publish all kinds of documents and images to the web. It's great for people who have something to share with the world but don't have a website,...

Wanna Wubi?

If you've always wanted to try out Linux but were afraid it would mess up your current Windows system, Wubi is a free, painless solution for installing Ubuntu Linux. Here's how......

The Chrome Browser

Google is now in the browser business. Chrome is the name of Google's new web browser, aimed squarely at competing with Microsoft Internet Explorer. So how does Chrome differ from IE, Firefox, Safari and other browsers? Read on for details...

The Top Twenty

Every few months I go through the Ask Bob logs and see which articles were the most popular. Here is the current Top Twenty, ranked by readership volume......

Free Internet Faxing

Why use an expensive and complicated fax machine when there are so many Internet alternatives? Some even allow you to send and receive faxes online for free. Here's a roundup of free Internet fax services......

Partitioning Your Hard Drive

"I just got a new computer and I'm wondering about hard drive partitioning strategies. A friend told me to create a very small C: partition for a swap file, put Windows on the D: drive, and create several other parititions...

Online Photo Editing

"What do you recommend for quick photo editing when you're away from your own computer and you don't have PhotoShop or something similar available?"...

AVG Review

Is your computer safe from viruses? Without the proper protection, your computer can catch a virus faster than you can recite your email address three times. Viruses can destroy files, compromise your privacy, and make you vulnerable to identity theft....

Online Health Records

Recently, a few organizations have begun offering an alternative to paper documentation of health records. Would you trust your personal health records to an online company?...

Vista ReadyBoost

What exactly does Vista ReadyBoost do? Is it the same as adding RAM, or is it more like a disk cache? I've read varying reports as to whether or not it really boosts performance on Vista. What do you know...

Accessing Blocked Websites

If you are a student, employee, or part of the military, you've probably experienced the frustration of not being able to access certain websites or even your webmail. Fortunately there are some things you can do to access these blocked...

Five Geeky Gadgets

Anyone can plug in a computer and attach a printer. But that's not all there is to being a serious computer jockey these days. Are you ready to get your geek on? Check out these five must-have gadgets to enhance...

Defrag Your Hard Drive

If you have noticed your computer running a little sluggish and slow lately, it might be time to defragment your hard drive. Your hard drive does need to be cleaned out regularly and defragmented in order to keep everything working...

My Favorite Software

In the course of doing my job, I use certain programs on a regular basis. On any given day, I might be doing word processing, web design, programming, image editing, trouble shooting, and of course email and web surfing. Here...

Do I Need a Registry Cleaner?

"My computer seems to get slower and slower. A friend told me I need a registry cleaner. Will that really help? If so, where can I get a good free registry cleaner to do the job?"...

Password Protection for Windows XP

"How can I password protect a file on my Windows XP system? I want to add a password so that nobody can open the file without knowing the password. I tried the Sharing and Security option, but there was no...

Disable Vista UAC

"I'm getting popups on Vista saying "Windows needs your permission to continue." Is this spyware or something I need to deal with? If it's part of Vista, can I turn this annoying 'feature' off?"...

Ubuntu Hardy Heron

"I'm hearing good things about the latest Ubuntu Linux. Is there anything compelling enough in the latest release to save me from installing Vista on my next machine? Kinda hoping so..."...

Automatic Backups

"My hard drive failed last week, and my latest backup was a year old. So I lost pretty much ALL of my important files. Can you recommend an AUTOMATIC backup that just works?"...

Converting FAT to NTFS

“A tech support guy told me my system is running FAT, and advised me to convert my hard drive to NTFS. I didn’t really understand his explanation… can you explain the difference and when it makes sense to convert FAT...

DRM-Free Music

"I've run into problems trying to transfer my iTunes music to an MP3 player. I am told that the problem is DRM, some sort of copy protection built into the songs. Are there ways to get around this? Can I...

Vista SP1 - Do You Need It?

"I've heard that Microsoft just released Vista SP1, a package of updates that will make Vista run faster. Should I install it? If so, how do I get Vista SP1?"...

Video Hosting

If you've already decided that you want to find stardom on YouTube, good luck with that. With over 100 million videos watched every day, chances are mighty slim that you will be a star on that site. Let’s explore the...

Low Disk Space Warning

"Windows is giving me a warning that says 'You are running out of disk space on Local Disk (C:).' My friend told me this is not important and offered to disable the warning popup for me, but I'm not sure....

Free Online Word Processors

"Microsoft Word is so expensive... are there free alternatives? I'd really like a full featured web-based word processor that allows me to access and store documents online, instead of my hard drive."...

Inexpensive Photo Printers

I've already shared some of my favorite portable inkjet printers, but here is my list of photo printers that are compact, inexpensive, and perfect for family photos......

Ubuntu Linux Gutsy Gibbon

Is Linux ready for the masses? Or is it still a geeks club? The new Ubuntu Linux Gutsy Gibbon puts a little more polish on the Linux desktop and moves the focus toward everyday users. Check out the new features...

Internet Collapse

"I've gotten some forwarded emails claiming that the Internet is doomed to collapse very soon, unless some big changes are made to the infrastructure. Is it true… is the Internet going to go "poof" and vanish in a cloud of...

Mac OS X Leopard

Apple's newest operating system, released in the Fall of 2007, is Mac OS X Leopard. Like it's feline namesake, this OS is slick and sleek and features all the multimedia bells and whistles Apple users have come to expect. Since...

MP3 Players for Kids

Your kids are clamoring for an iPod. Even during pre-teen years, they are victims of hype, just as we are. You don't have to spend big bucks to get them an MP3 player that is both functional and unique. Here...

Fast Color Laser Printers

"I'm looking for a color laser printer that's reliable and fast. A price tag under $500 would be nice... what do you recommend?"...

Touchscreen Laptops

Laptops are incredibly versatile now. If you've been put off by typing on a cramped keyboard, or frustrated by not having a real mouse, the latest crop of touchscreen laptops may be of interest to you. Here are three touchscreen...

What is Joost?

"I've heard that Joost offers free online TV, but I'm afraid it's either a scam, or something illegal that will get me in trouble. I don't want to end up like the woman in Minnesota who was fined $200,000 for...

What is GnuCash?

"I've heard that GnuCash is a free accounting program, similar to Quicken. So it's free, but how does it compare with Quicken or Microsoft Money, for basic household or small business accounting?"...

People Search

"I'm trying to find some old friends from high school. What are the best people search tools on the Internet? Free is nice, but I'll pay for a really good people finder tool if it can save me a lot...

DRM Removal

Are you trying to convert iTunes music to MP3 format? Or maybe you have some "protected" WMA files that you want to convert? There are plenty of good reasons why honest people might want to use a DRM remover to...

Skype: Beyond the Basics

You already know that Skype allows you to use VoIP technology to make phone calls over the Internet. Here's a look at some of the more advanced features, and how to incorporate them into your work or social life......

The New Zune

"Just a few days ago I was wondering whatever happened to the Zune. Now I'm seeing commercials for the new improved Zune. Is it worth another look as an iPod alternative?"...

iTunes Alternatives

"I'm getting frustrated with iTunes for many reasons. Are there some good iTunes alternatives for Windows and Linux users?"...

Fantasy Leagues

"My husband likes his Fantasy Football league so much, I'm wondering if there are any interesting fantasy leagues for women (that don't involve sports). Come on, give us girls a little fantasy too!"...

Firefox Version 3

"I just read that Firefox 3 is now available. What new features does it have, and should I upgrade now, or wait a while?"...

Running Linux In Windows

So you're ready to explore Linux, an operating system alternative to Windows or Mac. But you don't have an extra computer laying around. No problem... you can run Linux on your existing computer, without messing up your Windows system. Here's...

What is RAID?

"I've heard that a RAID hard drive is the best solution for automatic backups. What exactly is a RAID, and what are the pros and cons of RAID systems?"...

What is a Mashup?

"I hear the term mashup being used to describe certain websites, but I'm not sure what it means. Can you explain what a mashup is, and where the word comes from?"...

What is Google Pack?

Google Pack is a collection of useful software programs that have been gathered together by Google. It was originally designed to accompany new computer packages as a starter set of productivity, office and entertainment software, but anyone can download the...

Clean Hard Drive

Do you have a clean hard drive? If you're selling a computer or discarding a hard drive, you'll want to clean off your personal files first. Or maybe you're getting that annoying "low disk space" message. Don't ignore it, or...

Vista to XP Downgrade

Windows Vista was launched with much fanfare and was touted as the operating system for a new generation with a slick graphical interface and many new features. But the reaction to Vista has been mostly lukewarm, and many customers are...

Free Clip Art

"I'm a volunteer who creates lots of newsletters and presentations. Where can I find free clip art, stock photos and drawing tools to spice up my work?"...

What is a Terabyte?

"I just saw an ad for a Terabyte hard drive. What exactly is a terabyte?"...

How to Buy a Computer

"I teach senior citizens in a community based free computer lab. They often ask what to look for when buying a computer, what software they need for email, basic Internet usage, word processing, etc. Many are on a limited budget....

Buying a Laptop

Laptops are a great option for people who need to compute on the move. In the past, laptops were bulky, heavy and slow. But today, laptop technology has advanced and today's models are fast, light and offer nearly the same...

Get Your Tech Fix

"There's so much happening with computers and technology. How do you keep up with all the latest cool stuff without getting information overload?"...

Sharing A Hard Drive Online

"I have photos, MP3s and some Word documents on my hard drive. How can I share my hard drive online so that just certain people can access my files? My colleagues have Internet access but we do not share a...

Share A Printer Online

"Is it possible to print over the Internet? Sometimes I'm working at home and would like to print directly to my office printer. Both computers are online, so it seems like it should be possible to print over the Internet....

Sued for Searching?

I hear from readers often who are worried about the possible repercussions of downloading music and movies from file-sharing sites or P2P services such as LimeWire and Bittorrent. Now there's something new to worry about for users of P2P search...

Facebook Applications

"On Facebook, I always get invitations to add 'applications' to my profile. Some sound interesting, but I'm not even sure what an application is. Are they part of Facebook, or something from the outside? Do I need to worry about...

Facebook Privacy

"I've switched from Myspace to Facebook because I was unhappy with the privacy controls there, and I've been told that Facebook lets you control this much better. Would you please go over the Facebook privacy settings and recommend which ones...

Free Anti-Virus Programs

"I've been using the free Norton antivirus package that came with my computer, but the subscription will expire in a few days. Are the free anti-virus programs any good? What do you recommend?"...

Computer Privacy At Work

Can the boss really see when you're surfing the Internet at work? Can the geeks from the IT Department monitor everything you do on your PC? Are any of them keeping tabs on those last twenty minutes of your lunch...

Sued For Downloading?

More and more, people are asking me if they can get sued by the entertainment industry for downloading, music, movies, games or television shows. The answer is YES, maybe. Read on and learn how to download safely, and avoid the...

Forgot Facebook Password

Did you forget your Facebook password? Having trouble logging in? Or did you forget the email address for your Facebook login? Maybe your email account is not working, so you can't change your password. Or maybe it's something with a...

Do Not Call Registry

"I keep getting emails from friends about adding my cell phone to a Do Not Call registry. Looks like a scam to me... Is the Do Not Call Registry for real, and if so, should I put both my home...

Science Fiction Sites

It’s sometimes difficult these days to differentiate between science fiction and fact, because the two worlds often borrow ideas from each other. If you've ever read Alfred Bester's classic 1956 sci-fi thriller "The Stars My Destination", or Ray Bradbury's space...

Weird Science

I love science, especially offbeat and weird science. During my Internet travels I've come across some amazing resources-- some informative, some strange, but all of them fascinating. Here then, are my top picks in the Weird Science category......

World Of Warcraft

"My nephew plays the World of Warcraft online game for hours at a time. I've watched a little bit, but don't really understand the game, or its appeal. Can you explain what the World of Warcraft game is all about,...

Office Format Converters

"I recently upgraded to Microsoft Office 2007, and I have a problem. When I save a document or spreadsheet in an Office 2007 program, other people cannot open it. It seems the file is incompatible with other versions of Office....

Peek You

Peekyou is a new website that pulls together information about people from a variety of sources. You can use PeekYou to help other people find your website, blog, profile, photos or other info. And oddly, you may already have a...

Remembering Passwords

Passwords... we have a love/hate relationship with them. We love them because they are the first line of defense against fraud and identity theft. They protect the security of our email account, online banking and credit card purchases. We hate...

Facebook - Getting Started

Looking for an alternative to an oversaturated MySpace? Facebook is a great alternative for the college and professional set. A little more serious than MySpace, Facebook is more than just competing to see who can have the most friends. Facebook...

Downloading Ringtones

The ringtone craze started in Finland back in 1998 with a monophonic commercial ringtone service called Harmonium. The popularity of ringtones quickly spread throughout Europe and then into Asia. The U.S. was late to catch hold of this craze, however,...

Hard Drive Recovery

If it hasn't happened yet, be sure that it will... you're working away on an important project and the computer freezes. You reboot, but instead of the familiar startup screen, you black screen with one of these ominous messages: DISK...

Instant Messaging

Instant Messaging (IM) services allow you to connect directly with other computer users and engage in text, audio or video conversations. Unlike email, blogs or chat rooms, instant messaging provides real time one-to-one conversations. Here's the scoop on the most...

What Is a Rootkit?

Rootkit... the name sounds innocent enough. Kinda like something your Grandma would use in her garden. Actually, rootkits are a particularly nasty form of malware, created to wreak havoc on computers....

Myspace and Copyrights

"Suddenly, I can no longer upload music to Myspace. The message says 'Your upload privileges have been suspended' but all copyrights are mine. Any suggestions?"...

Burn ISO Image

"I just downloaded an ISO image file for a Linux install, but I can't figure out how to burn the ISO image to a CD. Can you help?"...

Running Windows on Linux

You run Linux... Maybe it's because no big company is going to dictate to you which OS you choose. Maybe you like Linux for its reliability, or for the fact it’s less apt to be a target for malware. Or...

Switching From Windows To Linux

If you thought computers only came in two flavors, think again. There are other operating systems besides Mac and Windows. In fact, most of the computers that power the Internet are running Linux. This free operating system is robust, secure...

Photo Editing Software

"I take a lot of pictures with my digital camera, but the photo editing software that came with the camera is pretty lame. I looked into Adobe Photoshop but WOW it's expensive! Are there some good photo editors that are...

Hiding Profile Items

"On a Myspace profile, how do I hide the location and last login? I've seen other pages like this and it seems like a good idea for extra privacy on Myspace."...

Online Backup

Periodically creating a backup of your computer files is critically important to the preservation of your work, your entertainment and your memories. In the event that your system is corrupted by a virus, natural disaster or hardware malfunction you must...

Adding Memory

If your computer seems to stagger under the burden of your commands, responding slowly, freezing or timing you out; if working at your system feels like bicycling uphill, consider adding extra memory. Adding memory to your computer isn't so hard...

Run Windows On Mac

Why choose between Windows and Mac? Now you can run BOTH operating systems side-by-side on your Mac desktop. Here's the scoop on how to run Windows on your Mac......

Switching From Windows to Mac

Devoted fans of Macs and PCs have been in heated debate for years, even before those "I'm a Mac", "I'm a PC" commercials ever appeared. Let's set aside the question of which camp is "right" and focus on the reasons...

Tricking Out Firefox

Firefox is an open source web browser that is rapidly gaining in popularity - approaching 100 million users worldwide and grabbing 15 percent of the browser market from Internet Explorer. A casual user might not even notice the difference between...

Rip & Burn Basics

"I have a big music collection on CDROM discs. I'd like to get all this music on my computer and burn my own mix CDs. Can you help me get started?"...

What is BIOS?

"I've heard you can change BIOS settings to affect performance and startup options, but I've always been hesitant to poke around in the BIOS setup screens. Can you demystify this for me?"...

What is Podcasting?

"Hey Bob, what's a podcast? Is this some kind of broadcast just for people with iPods?"...

What is Web 2.0?

"I keep seeing articles that mention something called Web 2.0, but they never give a good definition. What is Web 2.0? How is it different than the one Al Gore invented, and when is Web 3.0 coming?"...

Recover Deleted Files

It's happened to all of us at some point. One stray mouse click, and poof! You've deleted a file that you did not mean to. But must it really be the final goodbye to that file? Happily, there are tons...

Download Movies

"I've been using Netflix to rent movies by mail, which is okay, but with high-speed connections so common now, why can't I just download movies I want to watch from the Internet?"...

Search Engine News

Tired of the same old search engine? In this article you'll find reviews of some new Internet search tools with all the bells and whistles......

Myspace Trackers

"I visited someone else's Myspace profile and saw a little graphic that said "You've been tracked!" Can people really track who is visiting their Myspace pages?"...

Online Shopping

Have you experienced the frustration of making a purchase, only to find that very same item offered somewhere else at a lower price? Smart shoppers can eliminate this problem by using online comparison shopping tools and coupon finders before the...

Zune or Ipod?

Still can’t decide if you are iPodish or Zunish? Let’s look at some facts and figures to help you decide whether an iPod or a Zune is your best choice for a portable music player......

Convert WMA to MP3

"I have lots of music in WMA (Windows Media Audio) format but I want to convert it to MP3 for my iPod. How can I convert WMA to MP3?"...

Free Office Software

"I just got a new computer but it doesn't have Microsoft Word. And the Microsoft Office package is WAY expensive... are there any good alternatives for cheap or free office software?"...

Beyond Myspace

As the Myspace population passes 100 million members, the site seems to be creaking and groaning, ready to burst at the seams. With frequent outages, valid passwords being rejected, problems with music players, and comment spammers, you might be looking...

Converting Vinyl Records to CD

For seasoned audio purists, nothing compares to good old-fashioned analog recordings on vinyl records. But those old records are fragile... here's an illustrated step-by-step guide to help you convert vinyl to CD so you can enjoy them for years to...

What is YouTube?

YouTube is a video-sharing website that is changing American culture. It seems that every day, some short video clip on YouTube makes headline news. Here's the story behind the phenomenal success of YouTube, and some tips on how you can...

Upgrade to Vista?

"I'm confused about upgrading to Windows Vista. There are so many options, prices, and new features. Which ones are really important, and is Vista ready for prime time?"...

Download With Bittorrent?

"I've been told that I can download movies and even popular software for free using Bittorrent. Sounds too good to be true… What exactly is Bittorrent, is it legal, and safe to use?"...

View Private Profile

"I have my Myspace page set to private, but an ex-friend has gotten access to all of my Myspace friends that are on my page, and is emailing them. I asked him about this and he told me that he...

Changing Disk Partitions

"I downloaded Cute Partition Manager and was just about to delete the restore partition from the D drive of my old computer. I just want to make sure that doing so won't mess up the info on the C drive....

Registry Problem

"I had a problem with Windows XP. A friend entered the registry and did something to it. Now every time I turn the computer on I get a notice saying that Windows Installer is preparing to install. I can't now...

Garbage From Printer

"When I start up my computer, the printer starts printing out a bunch of almost-blank garbage pages, containing hearts, smilies and lots of other gibberish. I don't know why it does this, and don't know how to stop it. Can...

Hide Myspace Friends?

"I added some code for hiding my friends list on Myspace, but my ex-friend somehow got the whole list and sent it to me as proof. How did she do this? Isn't that a security problem on Myspace?"...

Is Genuine Advantage Spyware?

"I read in another newsletter that Microsoft's Genuine Advantage for Windows is spyware. Microsoft seems to be forcing it on me every time I try to update my system. Is Microsoft trying to poke into our private files with spyware?"...

What is Broadband?

"I see commercials on TV telling me to switch to broadband, but I'm not sure what that means. They talk about DSL lines, cable access, satellites and megabits, which further confuses me. I've had dialup access through AOL for years...

Forgot Myspace Password

"Help, I forgot the password for my Myspace account! Now I can't login and people think I'm dissing them because I can't reply to their comments. How do I get the password, or have it reset so I can login?"...

FireFox Extensions

"I switched to FireFox because I like some of the unique features it offers. I've heard people talk about Firefox extensions that sound really cool, but I'm not sure if they are safe to use, given all the concerns about...

Itunes Music Skipping

"I have trouble with iTunes songs 'skipping.' At first I thought it was because of my speakers, but one of my friends mentioned that she has the same problem. Is this due to low RAM or because iTunes takes so...

Play WMV on Mac

"I have a WMV (Windows Media) video file. But of course I don't have Windows Media Player on my Mac. Can I play this video with QuickTime on the Mac, or convert it to MPEG format?"...

Cancel Myspace Account

"My daughter has two Myspace accounts. One gives out too much personal information and we want to delete it. But we don't remember the password and we no longer have access to the email account she used to create the...

Add Music to Myspace Blog

"I read your guide to adding music to a Myspace profile. But I've had trouble adding music to a Myspace blog posting. Is it possible to add or embed music in our myspace blogs?"...

Windows PreFetch

"I've heard that Windows XP will run faster if you disable something called PreFetch. Apparently Windows remembers everything you have done and, in a misguided attempt to be helpful, pre-loads all the files and links when XP boots. What's your...

Convert iTunes Videos to MPEG

"I purchased videos on iTunes, but I can't play them on my video player, because they are in some 'protected' M4V format that only works on iPods. How can I convert iTunes videos to MPEG or WMV format so I...

Add Image to Myspace Comment

"How do you put a gif or jpeg image into a comment on Myspace? I see other people leaving comments with pictures, but I don't know how."...

Emailing Photos

"Emailing a group of 4 or 5 JPG photos from the 'My Pictures' folder is no problem. But Emailing a group of 50 seems to clog the system for ever and nothing actually sends. The pictures are taken with my...

Wasting Bandwidth?

"A friend asked about downloading a file from a website and going to bed while the file downloads. If the download finishes and I'm still on that site without actively doing anything for hours, does this waste that site's bandwidth...

Background Checks

"I note there are several sites that one may 'check out' someone. Is there any way one may find out if he/she has been 'checked out'? Your tips help this old Senior stay up to date!"...

AOL for Free?

"I read somewhere that AOL is going to stop charging for their Internet service and make AOL access free. Is that true, and if so, are there any gotchas I should now about?"...

Add Hard Drive Song to Myspace

"I have a song on my hard drive (an MP3 music file) and I want to add this song to my Myspace profile. I don't want to use a song from the Myspace Music library, the song is already on...

LimeWire - File Sharing

"My kids are using something called LimeWire to download music and videos. They call it a a P2P file sharing program. Can you explain what that means, and how safe it is to use?"...

Spyware or Virus?

"I had an anti virus program by McAfee but uninstalled because it was bogging my computer down. I now have anti spyware software, so do I still need to get an anti virus program? What is the difference between viruses...

Linux Help

"I've heard a lot of buzz about Linux as a free alternative to Windows, but have hesitated because it seems a little geeky. Can you recommend an easy way to get started with Linux?"...

Spam Blocker

"I'm having a terrible time with spam emails. Suddenly I started getting dozens per day, and I can't seem to get rid of them. Is there a spam blocker or spam filter that's easy and just works?"...

Stock Investing

If you're a stock market investor, there lots of great resources on the Net that will help you keep tabs on your stock portfolio, keep up with the latest market news, do company research, and even do your trading online....

RPC Server Unavailable

After helping a friend clean up a nasty spyware infestation, we had one remaining problem. Windows would say "RPC Server is Unavailable" when starting up, and also later when trying to print or install new software. Some other things just...

Banning Myspace

"My school has banned Myspace, so we can't access it from any computer in the school. They are also making new rules about what we can post on our private Myspace profiles. One kid got suspended for criticizing the principal...

Remove PurityScan

"This PurityScan software is driving me crazy with popups. Spyware Doctor claimed to remove it, but after a restart it was back. Adaware and other spyware removal programs couldn't even detect it. Can you help me remove PurityScan from my...

Myspace Music Problems

"I added a song to my Myspace profile, but it won't play automatically. Other Myspace profiles have music that starts playing when I visit them. How can I make sure the music plays when someone views my profile on Myspace?"...

CDROM Icon Missing

"When I go to My Computer the CDROM and DVD icons are gone. They were there yesterday, and working fine. It seems like this happened after I removed some CD burner software. Now I can't install anything from a CDROM,...

Buying a Computer

"I teach senior citizens in a community based computer lab. They often ask what to look for when buying a computer, what software they need for email, basic Internet usage, word processing, etc. Many are on a limited budget. What...

Remote Assistance

"My friends often call or email and ask computer questions that are hard to answer without actually sitting in front of their computer. I've heard radio commercials for a product that lets you control another computer over the Internet. But...

Recovery Console

"I'm having trouble starting up my Windows XP system. A friend told me to run the Recovery Console from the bootup screen, and then enter some commands. But I don't see a Recovery Console option when I turn on the...

Take A Screenshot

"I want to take a screenshot of my screen and save it in a graphics file, so I can email it to a friend. Do I need to purchase or download special software to do this?"...

802.11n Wireless Networking

"I've seen a new wi-fi adapter that claims to be a HUNDRED TIMES FASTER than the currently available ones. Is this new 802.11N technology really that fast, and will it work with Windows XP?"...

Secure Your Computer!

Cyberspace malefactors are enslaving millions of unsecured computers into zombie networks that are responsible for spewing out mountains of spam and attacking legitimate websites that oppose the spammers. Is your PC part of the problem? Find out now......

Is Google Desktop Evil?

"I got a warning from a friend who told me not to use the Google Desktop program. He says it will secretly make copies of my personal files and send them to Google's own servers, and from there they could...

Blocking Myspace

"My daughter is 12 years old and I just found out she has a Myspace account with some stuff that's not appropriate. The account was deleted, but I want to make sure she has no access to Myspace in the...

Private Myspace Profile

"My child is 16 and has a Myspace page. He tells me the only way to make his Myspace profile private is to set his age to 14 or 15 years old. Is there a way to set the Myspace...

Send a Free Fax

"I don't have a fax machine, but I've heard that there are places on the Web that will let me send a free fax. I visited one site but they wanted my credit card to open a free trial account....

Myspace Graphics

So you have a Myspace profile... big deal, so do 70 million other people. What will set yours apart from all the others? Myspace Graphics! Here's how to add graphics to your Myspace profile......

Add Music to Myspace

Have you ever visited a friend's Myspace profile and they had some cool music playing when the profile is displayed? Here's how you can add music to your Myspace profile......

Myspace Safety Tips

Are teens putting themselves at risk by posting too much personal information on Myspace? Is Myspace a danger to kids that should be tightly controlled or shut down?...

Searching in Myspace

"I understand that once I'm logged in to my Myspace account, I can search for people that meet certain criteria. For example, I may want to search for guys over 40 within 60 miles of my city that have "softball"...

Windows on a Mac

"I've heard that Apple is now making Mac computers with Intel chips, which power Windows PCs. Does this mean I can now install Windows on a Mac?"...

Myspace Layouts

"I have a Myspace profile, but it looks like everyone else's. Can I jazz it up with my own custom Myspace layout, colors and background image?"...

Myspace - Good or Evil?

MySpace is a popular online community that lets you meet and interact with your friends, your friends' friends, and all of their friends. You can use it to share photos, public or private journals, and build a network of mutual...

System Restore

"Help! I downloaded a program that was supposed to remove spyware from my computer. But now I'm getting even MORE popups and my system freezes at random intervals. I tried to uninstall but can't find a way to get rid...

Reformat hard drive under XP?

"I have Windows XP and the system has gotten very slow and flaky. I would like to learn how to reformat the drive. Can you teach me in simple English how to completely format the drive and then re-install the...

Sharing a Printer

"I have two computers but only one printer. I understand there is a way to share the printer so both can print to it. Can you tell me how to do that?"...

What is LSASS?

"When I run Task Manager, I see a process named lsass.exe that is active. I'm worried that this might be a virus... should I get rid of it?"...

Missing or Damaged DLL files

"When my uncle's PC is powered up he gets message CAN'T LOAD MSMGR32.DLL -- I have to click on it three times until the message no longer displays. Is there a way to keep the message from displaying, or do...

Computer Restarts Itself

"My PC running on Windows XP frequently restarts it self for no apparent reason. Any files or internet pages I have been working on are lost. The PC reboots to the desktop and I have to redo all my work....

Eat Your Cookies

I often get mail from people who misunderstand or fear browser cookies, so I've written a a guide that tells you everything need to know about these tasty little critters. Read on for a closer look at the good, the...

Directory Information Overload?

Sure, there are lots of online yellow pages websites. But all too often, I find it frustrating to get the phone number or address for a business or public facility. Point, click, search, wade through multiple pages of search results,...

Hard Drive Makes a Clicking Sound

"My hard drive is making a clicking sound. It started recently and seems to be getting more frequent. Sometimes I hear a repeated click-whir sound and then the computer locks up. Does this mean my hard drive is going bad?"...

Identity Theft

Remember that 1995 movie "The Net", starring Sandra Bullock? Okay, I didn't see it either. Somehow I couldn't imagine Sandra as a software engineer after watching her in "While You Were Sleeping". But I digress... the movie was a story...

Backup Outlook Express

"How can I backup my Outlook Express emails and address book? I tried the Export function but that doesn't work. I can't even drag and drop from the Inbox folder to a diskette or CDROM. Help!"...

What is Internet Telephony?

Seems like everybody, and everything, is getting connected to the Internet. Have you heard about Internet Telephony? If you have high- speed Internet service, you may be able to save on telephone charges by connecting the phone to your modem...

Best Educational Software and Technology

My youngest daughter learned phonics and reading skills on my lap at the age of three, then went on to read every book and encyclopedia in the house. We had to go to yard sales, just to keep up with...

How to Stop Spam

It is estimated that 70% of emails sent over the Internet are unsolicited commercial e-mail. When you consider that over 35 BILLION emails are sent every day, the impact of spam is staggering. Here's what YOU can do to stop...

Red X appears instead of image?

"Sometimes in my emails or websites, the images do not appear, but a little red X shows up. Can you tell me please how to correct this?"...

Setting Up a Website

Will Rogers said "Buy land... they're not making any more of it." In a way, the same is true of real estate in cyberspace. So let this be the year you get your own website, whether it be personal or...

Free Credit Reports Now Available

"I've heard some people say that I can get a free credit report online, but the websites I looked at want to charge me a fee. Is it true that I can get a free credit report once a year?"...

Add a Second Hard Drive

Adding a second hard drive to a computer system is an easy way to get around storage problems, and also a good way to protect valuable data. With the cost of hard drives dropping well below $1 per gigabyte, it...

Which PDA Should I Buy?

The proliferation of PDAs (Personal Digital Assistants) in the last several years has been staggering, and a wide range of products exists to satisfy the needs of everyone from the busy stay-at-home Mom to the power hungry Internet geek on...

Convert iTunes to MP3 Format

"I've purchased a bunch of music from iTunes and have enjoyed listening to them on my computer. But my portable music player is not an Apple iPod, so I can't take my songs with me. Is there any way I...

Home Networking

"We just purchased a second computer and now we'd like to share the printer and Internet connection between them. How do I set up a simple home network?"...

Convert VHS to DVD

Let's face it... your old VHS tapes with treasured family memories won't last forever. Even if the VCR doesn't eventually jam and eat the tape, a VHS recording uses fragile magnetic tape that degrades over time -- whether you watch...

Should I Buy Anti-Spyware or Anti-Virus Software?

"Task Manager shows I have 50+ processes running, and I have no idea which ones are slowing down my system. Should I regularly run SpyBot, AdAware and other freeware, or should I pay for a supposedly better program? I read...

Low Virtual Memory

"Recently I installed a game on a friend's computer and when we tried playing it, we would get a message saying 'Your system is low on virtual memory.' Can you please help us fix this problem?"...

The Best Free Software

"I see lots of freeware and shareware available on the Web, but I'm never sure if it's safe to download them. Are there good alternatives to the expensive shrink-wrapped software packages for sale in stores?"...

Windows XP Security Tips

"Some of my geeky friends are telling me that Windows XP is full of security holes, and that I am putting my privacy at risk by going online with a Windows PC. Can you offer some tips to help me...

Online Shopping

I still meet people who tell me they've never purchased anything on the Internet. I always tell 'em that it's safer to use a credit card online than in a department store, and there are so many tools to help...

Shell Script Programming - Loops

"I'm just starting to program shell scripts in Linux. I can handle basic IF ... THEN ... ELSE stuff, but I'm having trouble with looping? Can you give me some examples?"...

Digital Music and Lyrics

Remember the good old days of Napster & Cohorts, when you could illegally download your favorite music all day long, while thumbing your nose at the greedy record companies? Ahhh, the memories......

Keystroke Logging

A friend of mine believes that her husband is chatting through email and IM's with other women. Is there any way to track the IM's or emails on her home computer?...

Free Internet Software

So, you've got a web browser and an email program... Is that all the Internet software you'll ever need? Maybe, but first take a look at some of the nifty tools that are reviewed in this article. I think you'll...

What is Windows OneCare?

Microsoft has announced a new service called Windows OneCare. Is it something you need for your computer? Maybe... If you're worried about not doing everything you should to keep your PC optimized and safe, then Windows OneCare is something that...

Lifetime of a CDROM disk

"I need to archive some files on CDROM disks. I hear a lot about the differences in quality of CDs. How do I determine what is a high quality CD that will last at least several years?...

Remote Access to Your Computer

"I carry a laptop when I travel, but I always seem to forget some important files at home on my desktop PC. Is there some way I can access the files on my home computer through the Internet?"...

Internet Innovators: Dave Taylor

Back in 1995-96 I worked for BoardWatch Magazine, covering the world of Bulletin Board Systems and the fledgling Internet. One of my favorite parts of that job was interviewing prominent netizens of the day. Some may boast about being self-made...

Backing Up Your Files

Sooner or later, something terrible will happen to your hard drive. That's not a very happy thought, but the good news is you can survive a hard drive failure with only minimal inconvenience -- if you back up your files....

Do I Need a Registry Cleaner?

"My computer seems to get slower and slower. A friend told me to clean my registry. Will that really help, and how can I do that?"...

Clearing Browser History

"How do I clear the list of sites visited in my web browser? There are some nosy people in my office and I don't want them to be able to see what web sites I have visited."...

System Hangs

My system with a P4 processor and 1 Gig of RAM hangs quite often. I run Task Manager and it shows 100% of CPU use each time it hangs. This usually happens when opening or downloading PPS files. I'm running...

Saving Word Files as HTML

"When I use the 'Save As' feature in Microsoft Word to save a document as a web page, the resulting HTML is a bloated mess. Is all that formatting stuff really needed? If not, is there a way to get...

What is RSS?

I keep hearing about RSS, XML and RSS feeds. I have only a vague idea of what they are, but then people start talking about RSS aggregators, and I get really confused. What are they talking about and why would...

Sharing Browser Favorites

When I installed Firefox I was able to transfer favourites from Internet Explorer. I still use both browsers, so now that I have added more bookmarks to Firefox is it possible to share or transfer them to Internet Explorer?...

Make Windows XP Run Faster!

"My Windows startup seems to be taking a long time, and once it finally stops churning, everything seems to run slower than it used to. Can you suggest any maintenance tips to make Windows XP start and run faster?" I...

Email Sent Multiple Times

"Bob, When I send a large attachment, it keeps on resending to the recipients several times. Can you explain to me why this happens? If I notice it is sending more then once sometimes I can delete the email from...

Backup Eudora Spam Filters

I am creating 10-20 new spam filters in Eudora each day. But I am afraid that I will lose them in the event of a computer crash. It would take a tremendous amount of time to recreate them. How do...

Blue Screen of Death

"I wonder if you know what it means when a dark blue screen comes up saying Windows has encountered an error. It shows "Bad Pool Caller" and a lot of things about reinstall. The tech info is "Stop" with lots...

Settings Don't Stay Set

When I set a specific printer as the default, the setting is not retained. Next time I turn on the computer, there is a different (or no) printer designated as the default. Several other settings are behaving similarly, I set...

Windows Cannot Open This File

I got a message from Ad-Aware saying that a program was trying to access my registry. I refused it entry; what a mistake that was! Now everytime I click on a program on my desktop or in My Programs I...

Thumbnail Display Problem

Suddenly Explorer can no longer display thumbnails. Except for .bmp files all I get is black line box with the blue E -- NOT a thumbnail of the .jpg or .gif file. Short of FORMAT what can I change to...

How Does a Virus Spread?

"I love your site and your Tourbus Newsletter! I would like to know how a virus propagates over a network? If you get a virus on one computer - do other users on the network have to do anything to...

Is spoolsv.exe a Virus?

When I boot up, my ZoneAlarm firewall says that "Spooler SubSystem App is trying to access the internet via spoolsv.exe". I know that spoolsv.exe is the print queue manager in Windows. What I don't understand is why it would need...

Restoring from Backup

I have used PowerQuest DataKeeper 5.0 for backups for some time. A year ago my hard drive crashed. I attempted to restore some files with DK but was not successful. I have DK backup copies of these files on an...

Can't Backup to CD

When I attempt to backup a file using the Windows XP backup utility I get the following error message: "The backup file name could not be used. "H:\10aug.bkf" Please ensure it is a valid path, and that you have sufficient...

Spyware Removal

Norton AV just found adware and told me to go the adware site to get uninstall directions. I downloaded the instructions to a floppy, had NAV scan the floppy and it reported that the adware is on the floppy. Is...

Can't Share Laptop on Network

I can't get my laptop to share properly on my home network even though I have both the C: drive and the My Documents folder on the laptop and my main PC set for sharing. From my main PC, I...

Can't Delete from CD-RW

Whenever I try to delete a file (or folder) from my CD-RW disk, I get an error message saying the file cannot be deleted because it is read-only. Changing the attribute doesn't help because the "read only" designation is automatically...

Laptop Monitor is Dead

My old IBM laptop monitor still "glows" but I can't see anything; I guess the video gave up the ghost. However, I can hear all of the normal things when I turn it on. It served me well but I...

Is FTP Secure?

"I got a warning that FTP was not secure any more and that I should go to WinSCP for a fix. I am not very tech-savvy, so I depend on you to keep my computer healthy. So - is this...

Can't Save a File

After the last big security patch on my XP system, I find that I can no longer save files with any name other than the name the file has when I open it. For example, if I open a blank...

Copying Old Hard Drive to New PC

"When I buy a new computer, how do I transfer everything from the hard drive on my old computer? I enjoy the Tourbus and appreciate all the information you provide." If you bought a new computer, or just a new...

Deleting Files That Are in Use

"I have some files on my computer that I want to get rid of but they just won't delete. I have tried deleting them in safe mode & still no joy. Every time I try to delete them it says...

Recover a Deleted File

"I accidentally deleted a picture from my photos file. How do I find and recover it?"...

Making Windows XP Start Faster

"My computer startup seems to be taking a long time. It's sometimes three or four minutes before the hard disk stops churning and I can launch a program. I'm sure it used to boot up faster -- can you suggest...

Printing a .PRN file

"If I'm using my laptop away from the office and I choose to print something and select "print to file" (since I don't have a printer with me) it creates a .PRN file, but how can I print that file...

Can I Delete This File?

"As a fairly new computer user, I find that deleting files is a problem for me. When I want to delete a file, I get a message that I should check to see what the file does before I delete...

Removing Files from Hard Drive

"My computer is 5 years old and it freezes up and shuts down on me at times. So I am considering buying a new one. How do I get rid of any files on it before I donate it to...

Slow Downloads with Broadband

"I have broadband, and when I run a speed test, my system passes with numbers that approach the speed of light. However, when I download a file, the download speed always hovers around 500k. What am I overlooking?"...

Computer shuts down by itself

"Lately my computer has been shutting down and rebooting for no apparent reason. When it restarts, it usually says it has recovered from a serious error. It SEEMS to happen when I am using my computer to listen to music."...

MS Fax doesn't work with XP SP2

"I used the MS fax program in Windows XP for sending faxes on my telephone line. After installing SP2 updates, the program doesn't work. The fax console reports All fax printers are inaccessible and I also get a Microsoft Shared...

Scandisk doesn't work on Windows XP?

A reader asks "I had the SCANDISK program in Windows 98. Now I'm running Windows XP and I can't find ScanDisk. Is it under another name?" The short answer is YES......

What is ASCII Art?

Have you heard the term "ASCII art" and wondered what that's all about? Long before the advent of the Web and all of its glittering graphics, people were creating computer graphics of a different sort that required no special hardware...

Help with Basic Linux Commands

New to linux? A reader today said "I need to know some of the basic commands for a linux server that I accquired." Turns out I wrote the book on Linux. Well, one of them anyway......

Who was the first Internet celebrity?

Long before the Numa Numa guy and the Star Wars Kid became the stuff of legend, the Internet was making unwitting celebrities of ordinary people. Let's meet four people who got a lot more than their 15 minutes of fame,...

How can I avoid computer viruses?

When I wrote in a previous entry "Do I need anti-virus software?" that "You CANNOT get a virus just by opening or reading your email" I fully expected it would unleash a torrent of emails in response. I knew this...

Spy, Counter-Spy

Is your computer running slower than usual? Has your browser's start page been hijacked? Having trouble reaching your favorite search engine? Popups driving you crazy? Most likely your computer is infested with spyware, the cockroaches of the digital age....

Do I need anti-virus software?

I have an unorthodox strategy for dealing with computer viruses. It doesn't involve the use of firewalls or anti-virus software. But if everyone understood the simple virus safety tips I'll outline here, the virus writers would get very bored very...

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