Time to Call The Geek Squad? - Comments Page 1
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I would definitely NOT go to Best Buy Geek Squad. Here's why: The Geek Squad took the laptop, and two weeks later they told me it was user abuse and wanted to charge me close to $400 to replace the screen. I ended up contacting Asus who paid for the laptop to be shipped to them. If their diagnostics showed abuse they would quote me to repair it, otherwise they would replace free. They said that the MOST anyone should have charged for screen replacement was $190. Asus determined that it was a manufacturing defect and they replaced it free. So much for trusting the Geek Squad from Best Buy. Never again. |
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I have recently visited both Staples and Office Max in search of computer repairs. Both told me they do NOT make house calls. |
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I used to work for the Geek Squad and find your experience unfortunate but don't let one experience sour your viewpoint of a service. If your Chevy fails and the dealer can't fix it, are you never going to go back to that dealer? Do you get everything correct the first time, all the time? In this case Best Buy probably could have handled it a little different and could/should have sent it to the manufacturer for you. |
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The post from Dave S (20 Oct 2017) has made me totally distrust, and re-think my views on, Geek Squad. I would love there to be an ideal, trustworthy, installer and maintenance source for electronic purchases. I had been seriously considering Geek Squad for assistance in this area. Seems we still have some trust issues here |
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Geek Squad can be expensive, but at $349.99 for 3 years for up to 3 computers it is cost effective. They saved my computer which was locked up by a scammer and they were able to crack the encrypted I'm guessing) and saved my computer. This alone would have been fifty bucks, but they included it when I took out the 3 year plan. The great thing about it is you don't have to deal with them on the phone when you have a virus if you are willing to bring it to them they will take care of it on site. |
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My personal opinion on this or other services, is to GO LOCAL !! Do a little research (BBB.ORG, "Google" local names. etc). |
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Having trouble with your computer? Before you go to the big box repair companies ask the manufacturer, your family, neighbors kids or someone you work with first. This action could save you hundreds and a lot of time. Never hesitate to put a second set of eyes on the problem first. Don't forget that there are many small repair companies in most urban areas. Home based or small store front places that can save you a lot of money and heartache. And take all of Bob's harping on backups serious. When the time comes that you need that repair because of a fatal failure you will be happy you have that backup stored away. In 37 years of owning and building PC's it's happened to me once. Boy was I happy for that backup. |
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If your PC is operational to the degree that it can connect to the Internet, here are two Remote Desktop Repair possibilities to consider. 1. Dennis Faas, the owner of http://www.infopackets.com, can connect to your PC via the Internet and see what's going on with it. He's got over 30 years of computer experience. It's likely he can either fix it or tell you what's wrong so someone local can fix it. 2. http://thundercloud.net/direct/ is a service that's been helping teach PC users how to use their PCs for years. Owned by a married couple, they also do remote PC repair, like Dennis does. Check out that page for more info. Both of these sources are good folks who do a good job for their customers. Their services are likely to get you going sooner and cost you less than using a Big Box store's services. |
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NObody touches my computers but me! Years ago, back in 1997, Geek Squad and Staples computer repair service were not in existence.
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I've used online services brought up by Google in the past. Beware of traps and viruses when you do. |
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I have used Geek Squad in the past, NEVER AGAIN! Several years ago I was looking to buy a new Dell. Best Buy had the model I was looking for in stock so I bought it from them. I had had some concerns about Best Buy before but thought hey, this is a new Dell, what can go wrong? I got it home and loaded my personal items and pictures. I then realized that something that came with the computer didn't work. I don't recall now what it was. I took the computer back to Best Buy and they said to leave it and they would fix it. A couple of days later I went to the store and was told they couldn't repair my problem and would replace my computer but I would have to pay to transfer my pictures, etc. This turned into a shouting match and I told the person I was talking to to get his manager. When he returned he said his manager knew about this problem and I would not be charged, computer would be ready the next day. I went to pick up computer the next day and they said your computer is repaired and there is no charge. I said, repaired?, I thought you were replacing it. They said no, we found the problem and repaired it. When I hooked it up at home, the problem was still there. I then called Dell. With my permission they accessed the computer remotely. The tech said the only thing wrong is that item was never configured after being installed. he said he could fix that remotely which he did and everything was fine. |
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Recommending the Geek Squad??? Staples is not better… they even made total fun of one of my clients while pushing him to simply buy a new computer. In both cases, behavior towards clients and repair jobs are inconsistent at best and can totally suck! |
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I heard of a fellow who took his computer to a repair shop. The shop technician found child p**n on the computer. If you're going to take your computer to a third party, don't be surprised if a fourth party then wants to talk to you. |
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First, avoid those 'free scan' deals you find online. Nobody works for free so they want to sell something and usually add junk malware. Second, I don't know if other suppliers do this, but they probably do. Dell has very detailed online diagnostic tests. You need your make and model number and the ID Tag to create a free account. Find the customer service link and run the tests. I am very impressed with the thorough Dell diagnostic tests and think other suppliers have the same. |
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I had two b ad experiences with Geek Squad and would not recommend them. |
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I wish you would allow me to recommend my tech for people in Central Florida - he is the best and very modest rates. |
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AT & T Connect Tech is a scam They played with my desktop for over an hour and never got to check what was wrong an charged me $15 per month for a year. |
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Thanks Tom - for you advice on Geek Squad. Hopefully we get further input in their defence, so I can re-think my views on them |
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My experience with Geek Squad is that whatever you tell them, they'll put your computer through their standard battery of tests, and if it passes the tests, they figure they fixed it, and they'll charge you. It's sort of like if you take your car to the car wash and tell the guy, hey, I've got road tar all over the back fender. And he says, don't worry. We'll take care of it. Then he runs it through his standard car wash and expects you to be happy, even though the tar is still there. I have a Dell service contract, where they'll send someone to my home office to fix my computer--IF THEY CAN'T HELP ME FIX IT OVER THE PHONE FIRST. Big if. I've been on the line as long as seven hours with them, then spent days trying to the things they want me to do, only to find the problems resurface a few days later. I guess I'll go look for a hands-on shop in my local area. Thanks, Bob, and the others who share their input on this widespread issue. Mac |
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Laptops and desktops have become commodities. You can get a decent refurbished laptop for about $150 now. Just search for "refurbished laptop" on amazon. You can legally install unactivated Windows 10 and Linux on these machines (so you can dual boot) and be good to go. But, yes, backup your data. |
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