Can You Fall in Love With a Phone Company? - Comments Page 1

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All Comments on: "Can You Fall in Love With a Phone Company?"

Comment Page: 1 |  2 

Posted by:

JP
23 Oct 2017

Except for having their support center located in the US, I don't see the draw. Their rates are not that competitive -- in fact, they're higher than several other MVNOs.

Posted by:

pdsterling
23 Oct 2017

I know several people who use this service, and the rates may not be *that* competitive, but it is all laid out upfront, and that is attractive to senior citizens.

One small complaint - my next door neighbor says he must turn his phone off to charge it. he has worked out a system to keep the phone on all night, then upon rising, turns it off and puts it to charge, so that I can't call him when I see his lights are on.

Posted by:

Bonnie
23 Oct 2017

I've had CC for years. There are 6 of us on my plan and I pay approx $140 a month. Minimal phone minutes, unlimited texting, and I believe 5 gig of data. Did I mention that 4 of those users are teens? They have learned to connect to WiFi and you can't be gluttonous and use unlimited data. We provide our own phones, some use Apple, two have galaxies, and two have Moto's. Customer service has been fairly good, the wait time can be long at times, but you are always gauranteed to speak with a live person. I would highly recommend this company.

Posted by:

Bob A
23 Oct 2017

I have a Tracfone. There are no monthly charges of any kind and the minutes never expire. Currently, my balance is over 18 hours of talk, 1.5 GB data, 2198 texts, and my service date is 12/2021. So unless I change my lifestyle completely the next time I'll have to send them any money is four years from now.

Posted by:

Shawn Rosvold
23 Oct 2017

Have you done a review of Republic Wireless. I've been a customer for five years and I think they are the best phone company going.

Posted by:

BurtF
23 Oct 2017

I have used Consumer Cellular since 2009 and have been very happy with service and prices. I have never had a problem that could not be resolved with one or two phone calls. They may not be the cheapest but they are inexpensive and their service exceeds all my expectations. And I know exactly how much and what I am paying for.

Posted by:

Stephanie
23 Oct 2017

Consumer Cellular is awesome! We've been with them for 3 years now and I recommend them to my friends. We pay $69/month total for 3 phone lines, with shared unlimited talk minutes and texts, and 1 gig of data. Most people can bring their own cell phones, rather than having to buy a new one, and you can add or subtract minutes and data from your plan anytime you want to, at no charge. Can't beat it! Here's how I look when I pay our phone bill :)

Posted by:

Frank P
23 Oct 2017

We have been with Consumer Cellular since 2009 and have been very happy with them. It is very comforting to talk to an American when you call customer support. We normally use our phone for voice communication but added texting/data recently because it seems that every company in the country assumes that virtually everyone has texting service.

Posted by:

George Roberts
23 Oct 2017

I switched to Consumer Cellular years ago, found them to be cheaper and reliable. Also, they answer the phone or email when I try to contact them.

Posted by:

Al S
23 Oct 2017

I had CC for a number of years and provided my own phone which I had used on AT&T as my provider. It was fine for voice calls, but left a lot to be desired. What rankled me the most was my wife her mom and Sister all had CC. They charged you minutes for calling other CC customers. I suggested that they should follow the lead of other Cellular Providers. They informed me it was not their Policy, I switched to T-Mobile along with Wife her mom and sis and am very Happy. About a month after my which they announced that calls to other CC customers are now free.

Posted by:

Ken
23 Oct 2017

Bob
As a leading ISP (THREE) in the UK I find it most infuriating. No unlimited broadband and they take monies from your account 31 days before the next allowance starts, and if you run over, need to purchase more data. Name >Profiteering


Posted by:

HowardL
23 Oct 2017

I'm reclusive and have infrequent need for a cellphone. On the rare occasions I leave the house without my wife I use the cellphone to report on what a doctor said, check if she needs me to buy anything, etc.

AT&T offers us the best deal, charging $100 flat for far more services per year than we need. Unused minutes are rolled over as long as we're subscribers. Our only problem is quitting AT&T because then we'd lose all those rolled-over minutes.

Posted by:

K. Ann Barker
23 Oct 2017

My next door neighbor has Consumer Cellular and really loved it because of the price, up until the hurricane. During and for several days afterward she had absolutely no service. I have Sprint, which I'm not crazy about because of lesser signal strength where I live, but I did have service during and after the hurricane.

Posted by:

Smoky Lowe
23 Oct 2017

I have been a customer of consumer cellular for years and have never had a dropped signal, I am a old geezer and use the Doro fillip phone which is my first five years ago. During that time I have been updated at no cost to the highest service. Can't beat them cost wise nor service. If you are to run over they will advise you by e-mail before it happens, will never use any other cell service as they all suck. Thank you for checking them out.

Posted by:

John Silberman
23 Oct 2017

I hear other say there are better MVNOs. What are they? I would jump ship in a minute to dave a buck. I am always searching and cannot find a better deal for my type of usage. You save even more when you add lines as you only pay the additional line charge of $10/month. My wife and I average a total bill of $38/month for two lines. We typically use less than 500mb/month, over 1000minutes, and several hundred sms per month.

Posted by:

Al
23 Oct 2017

Great service no drop calls excellent rep s American can communicate had em several yrs great folks geared toward seniors great for seniors

Posted by:

James E. Goss
23 Oct 2017

Bob, I have been with Consumer Cellular for countless years. I was grandfathered in when my provider was bought out the second or third time. I think the original one might have been Western Wireless. One time I was passed on, I was given a choice of a digital phone. (I chose a Samsung flip phone, which I HATE, but it's a tough little thing!) Consumer Cellular is something else. They are very tricky! If you exceed your allotted hours, you are AUTOMATICALLY moved up to the next bracket. And contacting them by phone is an arduous task! Right now, I am searching for something better. Jim Goss

Posted by:

Dave in Indy
23 Oct 2017

I use Total Wireless and have used Straight Talk, both from Tracfone. Total is great, $35/month for unlimited Talk and Texts and 5 GB of data, but if you buy your refill cards at Walmart you get 6 GB of data. Straight Talk is 8 GB for $45. Total uses only Verizon!

Posted by:

Phil
23 Oct 2017

I'm a member of AMAC (Association of Mature American Citizens) and their sponsored mobile phone is PureTalk USA on the AT&T network. I pay $27/mo for unlimited talk, text and 2 gig of data. More than enough for me. A galaxy S5 only cost me $185. I'm very satisfied with their US based (Atlanta) support.

Posted by:

Laurie
23 Oct 2017

I had Straight Talk at one point. The service was fine (used AT&T towers, in my case.) MVNOs such as Straight Talk are extremely cut and dry in pricing. There is never a question about what the monthly cost will be. Now, customer service sucked (badly,) but, fortunately, I only needed it once or twice. I'm currently with T-Mobile. Their service is less expensive than Straight Talk by a couple of dollars for two lines, unlimited everything (outside of the possibility of prioritization after a pretty large amount of data usage. Of course, if I went over my much lower usage plan on Straight Talk, I'd have to buy a new month early.) T-Mobile's customer service is a lot better than Straight Talk's.

As far as I can tell, no telecommunications provider has stellar customer service. But, Consumer Cellular seems to do well targeting older folks by utilizing customer service and advertising techniques that are appealing to them. They also offer plans that are appealing to seniors (lower data plans, for example.) I suspect that over time, as the younger (not necessarily 'young') people who use more data enter senior status, the demand for lower data plans by seniors will decline. I don't see people changing their usage habits as they get older. These people will likely continue to consume data via wireless devices as they currently do.

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