Webmail Smackdown!

Category: Email

You have choices when it comes to handling your email. So which webmail service is best for you? Let's compare the top webmail offerings and find out...


Which Webmail is Best?

webmail smackdown Are you still using email software that chains you to your desktop? Consider dropping Outlook, Eudora or Thunderbird, and switch to a web-based email service that allows you to send any receive email from any computer or mobile device with an Internet connection. Yahoo, Hotmail and Gmail are the three most popular webmail services, so let's take a look at each and see which is best for you.

While there is really no definitive study to determine which of the three is most popular, there is no shortage of pundits armed with statistics and opinions. In one study from April 2009, Yahoo held a 56% market share, Hotmail (which is also known as Windows Live HotMail) came in second with a 19% and Gmail had an 11% share. Another study claims that while Yahoo and Gmail continue to grow, Hotmail usage is on a decline. Interestingly, users from the Yahoo Mail website make up a substantial portion of traffic coming into Gmail. That's likely the result of many users with both Yahoo and Gmail accounts.

Yahoo Mail

Yahoo Mail offers an easy web interface to send, receive and organize your email. With unlimited storage, you can keep all your emails and never have to worry about deleting old stuff to make room for new messages. Mail filtering and folders allow you to sort and file your messages upon arrival. The reading pane lets you preview messages before you open them, and with Tabs you can have multiple messages open at once.

Yahoo gives you SpamGuard, virus protection and phishing protection for security, and insists that you sign in every two weeks. Yahoo recently added the ability to chat from your inbox, and mobile accessibility. Other features for the free email include simplified image sharing and news in your inbox. The AddressGuard features lets you create temporary disposable email addresses to use when you don't want to give out your primary address. Another positive to the free service is that you can send larger emails, up to 10MB. That's handy if you email a lot of photos. Just be forewarned that some people won't be able to receive emails that large.

Like all the other webmail contenders, Yahoo Mail is free. But if you're willing to pay $20/year, you can skip the graphical ads and get POP access, mail forwarding and ability to send 20MB messages.

Hotmail

Hotmail was one of the first webmail services. After launching in 1996, and being acquired by Microsoft a year later, it has become one of the most popular online services, with about 250 million users. If you're already using Microsoft Outlook at work, you'll feel at home with Hotmail because it has a similar look and feel.

Hotmail has spam filtering, virus and phishing protection and integrates with Messenger for chat. The preview pane, automatic address completion, spell check and calendar features provide a rich user interface. The ability to drag & drop messages to folders or the trash, as well as right-clicking to reply, delete or print are features that you might not expect in a web-based tool.

Hotmail starts you off with 5GB of storage and increases as you need it. And if you have multiple email accounts, you can use the POP3 feature to pull messages from other accounts into a folder or your inbox. Hotmail gives you options to block sites and senders and the junk folder blocks images and content that it feels may be at risk. MS is also working the ability to add contacts from social networking sites like Facebook.

Hotmail Plus ($20/year) gives you an ad-free interface, the ability send files up to 20MB, offers more custom filters to organize your mail, allows larger distribution lists, and lets you forward your Hotmail to other accounts.

Gmail

Google's Gmail service is a bit more complex than Hotmail or Yahoo but with their organizational features, it's probably the best choice for people who like to have a lot of control over their inbox. The thing I like best about Gmail is that you can do Google-esque searching of your email folders. Just enter a word or phrase, and you can quickly find all emails that match. Gmail also organizes all messages with the same sender and subject into a threaded "conversation" so that you can keep down the clutter in your inbox. This also makes it easier to delete all messages that are part of a thread.

The service has built-in chat, either by IM, voice or video. Other features include the ability to use it on your cell phone, ever-expanding message storage, keyboard shortcuts, and quick contacts to find your buds more easily. Add to that "undo send" if you think you sent a message you shouldn't have, and attachment previews without having to download. I also like the quick links that magically appear on the right side of the screen. If Gmail sees a street address in the text, it will put a link to Google Maps. Similarly, it will link up UPS/Fedex tracking numbers, or give you an "Add to calendar" link when a message contains event information.

There is, however, a negative to Gmail. All of the bells, whistles, labels and stars might make tempt you to spend more time playing with the technology than actually writing an email. A quick look at What's new with Gmail is almost more fun than should be allowed.

Webmail Feature Comparison

So which webmail is best for you? It really depends on your needs. Check out the table below which summarizes the major features of each webmail service, and pick the one that matches your style.

 Yahoo MailHotmailGmail
Address completionYESYESYES
Anti-Virus ProtectionYESYESYES
Change From AddressNOYESYES
Disposable AddressesYESNONO
Drag & DropYESYESNO
Filtering and FoldersYESYESYES
Integrated CalendarYESYESYES
Integrated ChatYESYESYES
Keyboard ShortcutsYESNOYES
Max Message Size10MB10MB20MB
Message ThreadingNONOYES
Mobile Phone AccessYESYESYES
Multiple MessagesYESNONO
Phishing ProtectionYESYESYES
POP Access$$$$Free
Preview PaneYESYESNO
Quickview AttachmentsNONOYES
Related LinksNONOYES
Right-click ActionsNOYESNO
SearchYESYESYES
Spam FilteringYESYESYES
Spell CheckYESYESYES
Storage LimitUnlim5GB+5GB+
Undo SendNONOYES

What's YOUR favorite webmail service? Post a comment below and tell me why...

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Posted by on 28 May 2009


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Most recent comments on "Webmail Smackdown!"

(See all 26 comments for this article.)

Posted by:

Ryan
29 May 2009

I love Gmail. I've been using it for years and haven't found one better suited for me yet.

It's really easy to use and has a great interface.


Posted by:

Jev
29 May 2009

What is right click action. If you are indicating that you can command using mouse right click that there is a error in yahoo mail you mentioned. You can you can command reply, forward, flag, read/unread and many things after clicking right key of mouse on a mail.....

Yahoo mail has another ability too. You can write and attach at the same time. I will also recommend you to add another feature. It is address block. Yahoo and hotmail is giving the service but gmail is not giving.

I have a question In hotmail is it really possible to chat instant?? I am using it from bangladesh but I have not seen anything like it.

At last the time is to mention what is my fave webmail service. I am using all the three for several years. But I think yahoo is the Best. Gmail is very near to Yahoo. They may be the first. But Hotmail is too boaring. I hate hotmail. It is not user friendly.


Posted by:

Tim
29 May 2009

I have Y and G. (I break out in hives if people mention Hotmail.) Gmail is good, and I use it for my primary email address, but my favourite for usability, accessibility, security and simplicity is fastmail.fm. That's the one /I/ pay for!


Posted by:

Need Coffee
31 May 2009

Yahoo also allows you to search through your emails for any word or phrase. It works great.

I've not been able to find a way to sort my Gmails into folders, which is how I want to organize my emails. I don't believe they offer them. It only lets me label them. Also, I don't want my emails displayed in threaded conversations, but I don't see any way to override it.

I use online email exclusively. I can access my email from any computer in the world. To prevent accidental loss, I have all my email first go to my Gmail account, then I set Gmail to automatically forward from there to my Yahoo mail account. Voila, instant redundancy and duplication, so if one system should ever lose my mail, I still have it all available on the other one.

I didn't know about the disposable Yahoo email addresses. Thanks for the info! I usually use mailinator.com for disposable email addresses; no signup or registration required, but you still have to remember to access the site. With Yahoo, it all will go to your main account for you.


Posted by:

aburinho
01 Jun 2009

The interface of GMAIL is nice, an easy. That's really important. Hotmail has ads in the botton of the mail. FAKE.

EDITOR'S NOTE: What's fake about it? (GMail has ads on the right hand side of the window.)


Posted by:

CHET
18 Jun 2009

no one has mentioned MAIL.COM..a terrific webmail service..check it out.


Posted by:

nadaman
18 Jun 2009

Bob, not a word about G-mail's privacy concerns?! Messages kept indefinitely in G's memory even if deleted, robotically searched for ad-targeting, all records subject to subpoena forever...etc. A message to you mentions a drug bust and you may see ads for defense attorneys as you surf the net.

http://www.google-watch.org/gmail.html

EDITOR'S NOTE: I don't think the privacy concerns with Gmail are any different than any other webmail provider. In fact, not different than any ISP for that matter, because ALL your email and web page requests pass through them, and we don't even KNOW what their data retention policies are! See http://askbobrankin.com/search_privacy.html


Posted by:

Phil Lenz
18 Jun 2009

Hi bob,

Love your articles. Another web base mail utility I like is mail2web.com


Posted by:

Pugo
18 Jun 2009

I've used Gmail for several years, though I rarely use it online. One thing that no one else has mentioned is Gmail's spam filter. Gmail forwards all my email to my Mail account on my iMac andit is rare that any spam gets through. I periodically sign in to Gmail and go through the spam folder just in case it grabbed something that I wanted, but it seldom does. Last night I emptied my husband's spam folder on Gmail of nearly 1000 spam messages--not one was there by mistake.


Posted by:

Gmail fan
18 Jun 2009

You wrote that gmail does not have disposible addresses:

yo can both write your address as xxx.yyy@gmail.com
and xxxyyy@ or Xxx.Yyy@ and you can add a + and whatever tickles your fancy:
xxx.yyy+amazonorders@gmail.com
xxx.YYY+imusic@gmail.com
XxxYyy+SpamfilterSUB@gmail.com
and all will get to your gmail inbox...

(where you can create a filter just to monitor these also of course.


Posted by:

tommy2rs
18 Jun 2009

No mention of IMAP? Gmail has it for free. I crank up Thunderbird once a week and download my email via IMAP and voila! Instant offline backup including labels and all changes. POP? A waste of bandwidth.

Not to mention using Gears (or Prism for Firefox) to make Gmail an offline app in it's own right.


Posted by:

Mary Brabston
18 Jun 2009

You left out Mobile Me; I just started using it, and Mobile Me syncs my iPhone and Apple Macbook Pro over the ether without wires. I forward my regular email through MobileMe and have been quite pleased with it so far.

mb


Posted by:

CWolfe
18 Jun 2009

I just switched to Gmail because Yahoo insisted that I have an alternate eddress. I will be keeping a Yahoo eddress as a secondary one but it will not be the one I've had for eleven years. That one is drowning in SPAM which goes not only to the SPAM box but also to the Inbox. Yahoo's once-friendly abuse department has ceased responding...things have deteriorated since the company changed its CEO. It has been increasing the size of its ads and has dropped the marvellous Briefcase feature. It also wants me to use its new version despite the fact that it recognizes that the new version will not function on my computer.

I am somewhat uncomfortable with Gmail being a beta version. I like the threading. Labels make it possible to file a message in more than one category. However, the screen of the Netbook I use as my primary computer makes labelling difficult; I have to go to a computer with a much larger screen to accomplish that task.

I will not touch Hotmail because it is a Microsoft product. I have a Microsoft operating system but avoid using other MS products, partly because it wants me to do things its way, not the ways which have worked well for me for decades. I do not share MS's passion for bells and whistles.


Posted by:

Harris
19 Jun 2009

My fave email is www.imap.cc

good layout. great spam filters. fast page displays. different service levels - free or pay.


Posted by:

Kenyon
20 Jun 2009

I've used AOL mail as my primary address since I had to pay by the hour. Now it's free. I've also got a gmail and a yahoo address. Neither is as easy to use as AOL. I love that I can search my mail so easily.
Down side with all of them is not being able to embed pictures in my emails. Everything ends up as attachments. I send email messages to my 94 year old mother who can open emails, but get's confused trying to wrestle with attachments. I'd open a new account if it allowed me to embed photos.


Posted by:

Mark Jacobs
20 Jun 2009

Hotmail now allows free POP3 access


Posted by:

Jim
20 Jun 2009

I have both Gmail and Yahoo but I suggest you check GMX mail. It has many nice features.


Posted by:

ccn
20 Jun 2009

Hotmail does have free POP3 and you can block the ads with FFX's ABP. That is good.


Posted by:

Gene
22 Jun 2009

Gmail is incredible itself. But when you add the wonderful features you can pick from through Google Labs, it's a slam dunk for Gmail.

And if you need even more reasons, the calendar features of Gmail practically run our family's life... multiple calendars, color coded, SMS/e-mail notifications and calendar sharing just to name a few.

And by the way, there is a Lab add-in that allows you to have drag-and-drop in Gmail.


Posted by:

Chris
25 Jun 2009

Yahoo has right click actions (mark as read, delete, etc - looks almost like the right click action list in outlook).


There's more reader feedback... See all 26 comments for this article.

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