Got Your Critical Amazon Kindle Update?
Did your Amazon Kindle e-book reader stop working on March 22, 2016? Are you unable to download Kindle books from the cloud, access the Kindle Store, and use other Kindle services? If so, you may need to manually download a critical software update and install it on your Kindle. Read on for the scoop...
Did Your Kindle Just Flame Out?
Did your Kindle just display a vague message about not being able to connect to something or other, and recommend a set of steps that doesn't solve the problem? If so, you'll need to download a software patch from Amazon to get back to good.
If your Kindle reader needs the patch, you will get the following error message when you try to use Kindle online services: “Your Kindle is unable to connect at this time. Please make sure you are within wireless range and try again. If the problem persists, please restart your Kindle from the Menu in Settings and try again.”
Really, Amazon? A mysterious, generic “unable to connect” message and instructions that absolutely will NOT solve the problem? I don’t see why you couldn’t say, “You need this patch to connect. Go to (some website) to download and install it manually.” And use a shortened URL, not one of those mile-long things used for your product descriptions.
Here is that very shortened URL: http://amzn.to/1pv0oas It will take you to a page on Amazon.com where you’ll find instructions for downloading the patch to another device and transferring it to your Kindle reader via USB cable. Be careful to select the Kindle model and OS version that you have; the patch is different for each combination. The page provides instructions for determining what model and OS version you currently have.
Kindle models that may be affected include: Kindle 1st Generation (2007), Kindle 2nd Generation (2009), Kindle DX 2nd Generation (2009), Kindle Keyboard 3rd Generation (2010), Kindle 4th Generation (2011), Kindle 5th Generation (2012), Kindle Touch 4th Generation (2011), and the Kindle Paperwhite 5th Generation (2012).
Downloading the Kindle Patch
Once you find the right download page, follow the instructions for manually downloading and installing the patch via USB cable exactly. It seems particularly important to drag-and-drop the patch file from your PC to the Kindle drive without dropping it “into one of the folders within the Kindle drive.” In other words, drop the patch file in the root directory of the Kindle drive.
After the patch file is on your Kindle, you’ll need to follow device-specific instructions for running the update utility. It’s a bit tedious, but take it slowly and you’ll be OK.
Many Kindle owners won’t be bothered by this problem. Not all Kindle devices need the software patch. Specifically, Kindle Fire tablets, Kindle Paperwhite 6th Generation (2013), Kindle 7th Generation (2014), Kindle Voyage 7th Generation (2014), and Kindle Paperwhite 7th Generation (2015) are unaffected by this patch. Other Kindle reader owners who have auto-update enabled got the patch without even noticing its arrival.
Amazon doesn’t explain what the patch fixes or improves. But obviously, it’s necessary if you wish to continue connecting to Kindle services via the Internet. So get on it now!
Did your Kindle need the patch? Your thoughts on this topic are welcome. Post your comment or question below...
This article was posted by Bob Rankin on 23 Mar 2016
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Article information: AskBobRankin -- Got Your Critical Amazon Kindle Update? (Posted: 23 Mar 2016)
Copyright © 2005 - Bob Rankin - All Rights Reserved