REVIEW: Avast Free Antivirus 2015 - Comments Page 2

I, as did Bob, switched from AVG to Avast. Unhappily, my 'cornerstone' program software tech guy informed me, when I had difficulty with it, that my problem was likely Avast - many of their customers that same day had also reported difficulty with the program - the tech folks discovered all of us used Avast. We were all advised to switch to another antivirus program. I checked Bob's recommendations and decided to go with Avira. That solved my 'cornerstone' program software problem immediately. I have use Avira ever since, had no virus problems nor other software programs problems, and am quite satisfied!

As a long term user, let me put in a strong recommendation for ESET Smart Security! It's a no-frills, super-lean - but powerful suite that runs in the background with a very low profile. It is always available mid-year at a very hefty discount and is getting uniformly top ratings for all the important security performance parameters! ESET will automatically upgrade you to the latest version (8.0) for free when it becomes available!

Been an Avast fan for years. For the average user, FREE is more than enough (imho)
I do miss the verbal reminder that my computer has been updated... dropped with Avast 15. Like losing an old friend.

On a generally positive prior experience with Avast, I bought into a license for the full Avast Internet Security 2015 product. After installation, I can report AIS2015 is a good program, with great depth of features.

Unfortunately, even the paid version is poorly supported. Paid users are not clearly provided an easily-accessible means of technical support.

After much searching, I managed to find a number which delivered me into the hands of iYogi, a fee-paid technical support service (after a fashion) in India. These technical "experts" are quite difficult to understand, since they speak with the strangely percussive accent of Indian English.

As if that were not bad enough, the Indian customer service representative made it clear he did not enjoy translating his instructions for me to follow, and much preferred being allowed to plumb around in my system by remote connection. Score this aspect of Avast 2015 a complete and aggravated failure.

I, too, have been a long time user of AVAST, and have recommended it many people, but the tech support scam, if it continues unresolved, will soon cause me to drop it.

People phone 1 866 951 7679, get pushed over to some sort of "tech support" service, and then things plunge southward.

The "support reps" insist upon remote access to the PC, even though AVAST advises people not to permit that, citing FTC warnings on their blog.

Then come hyper-aggressive, high-pressure, scare tactics, phony claims of malware, etc., which escalate if you ask any direct, reasonable, essential questions, such as: What did you find? Where? How?

The process can't stand up to informed questions by any competent tech.

But if you're not in a position to evaluate what's taking place, you can end up paying $179 to have someone run Disk Cleanup or turn off the Windows firewall.

I've been a consultant and technician for over twenty years, so I'm a careful, professional skeptic, but after getting on the phone with these people on behalf of my clients, I've come to inescapable conclusion that something is seriously wrong.

Maybe AVAST doesn't know what's happening, but that's unlikely, since this has been going on for months. Maybe they're in on it, but I don't want to go there yet. Maybe they're in financial trouble, and it's gotten so bad that they've taken to mistreating their customers. ???

I just don't know. Not yet. But to my knowledge, AVAST has yet to responsibly and credibly address what's taking place through their phone number, and in their name.

Hello Bob,

Have very much enjoyed your emails and have employed almost all your recommendations, BUT!! Do you still recommend AVAST 2015 over 2014?

From the AVAST 2015 feedback listed on your site and responses to a posted overall Internet query of AVAST 2015 on the Web, it appears there are still wrinkles needed to be ironed out in AVAST 2015. As such, I'm going to keep my AVAST 2014 until I hear from you. Again, THANKS MUCH for your emails.

EDITOR'S NOTE: Mine was updated to the 2015 version automatically, and no problems here.

I too am disappointed with Avast Anti-Virus. Way too many announcements are a distraction, and, it continues to try to delete programs I have written myself for my clients. Telling the company that the program is a false positive (safe) doesn't seem to have any effect. I am looking for a way to replace Avast. It may be a good program for casual users, but they are getting money hungry with all their ad's popping up on my paid for subscription.

Avast keeps telling me my browser is unsafe and tries to get me to use yahoo. What's unsafe about Google Chrome? And it tells me I have an urgent update with Real Player, but when I tell it to go ahead, it does nothing. I have Avast Premium and they have lost my email address and have no record of me.

Avast has turned to bloatware.... don't believe me then read their forums.

You get pop-ups, unwanted installs and from time to time you get BSOD's.

I ditched Avast in 2008 and never looked back, keeping an eye on the forum it has gone from bad to worse, I had 6 months to go on my license.

Why no mention of these pop-ups, unwanted installs? Since Grime Fighter (alias Jumpshot) joined Avast it has even got more worse.

I am sorry but this review does not give the other side of the story - check their forums see for yourself.

Avast support continues to use scare tactics to hoodwink users into purchasing there $179. "Total Support" service.

I unfortunately fell for the bait and no actually helpful services were provided, beyond having the premium service (that I'd purchased) reinstalled after an automatic "upgrade" took away the Premium and put the free Avast back on my computer. I was told I needed to purchase "Total Support" because this happened due to serious problems with my computer-- not an error in the upgrade???? The "serious" problems were bogus-- the guy wanted his commission and he knew he had a not so tech savvy person on the line...

After the "Total support" tech "fixed my computer" I did get back the original Premium Avast but my computer runs no better than it did before. The guy basically reinstalled Premier (which I should not have had to pay for), ran a junk removal program I could have run myself, and then woo hoo, ran an avast virus scan (which no surprise to me was clean)...

I investigated one of the things the sales tech tried to tell me was a serious problem- a failure of a windows upgrade-- when I looked later I saw that after an initial failure that specific upgrade had installed correctly at a later date, as had all the security updates the guy pointed to as evidence of serious security risks on my computer--

I have requested a refund for the so called "Total Support", which I sincerely doubt I will get.

Because of the scare tactics employed to get you to purchase tech support, I will be switching away from Avast. They have been cited for this before and supposedly changed support companies-- yet, the new support company now does the same exact thing. It's unfortunate as the antivirus software is decent, but the company sales tactics are unethical.

I've always liked Avast-- but their practices disappoint me. I refreshed my computer- leaving the windows operating system in its original default state and uninstalling everything- including my Premium Avast. When I tried to reinstall it the install button was grayed out- so I called the support number. My computer was “checked out” and I was pointed to the windows reliability meter as a sign that my computer had issues. It was at a 7. I tried to get a number to call back and discuss it with my husband. But instead I was talked into putting the salesman (I won’t call him a tech support guy) on hold while I discussed it briefly with him. So I forked out the $179 dollars and they scanned, cleaned, looked at, reinstalled etc. I have no problem with that– but strangely enough the SAME reliability meter that they used to scare me into buying the service has degraded down to between 5 and 7. Soooo— either they lied about how important it was to get me to buy the service– or they haven’t done what they need to to fix it. The techs seem to be friendly enough, and have helped install software etc. But if my “reliability” doesn’t go up– they may not feel as friendly since I will call every single day– until it does, or until they admit they lied. After all– I was informed that the purchase of the service was not refundable– so I may as well get my money’s worth.