AVG AntiVirus is Actually Malware?
In many dysfunctional families Dad is a hard-working alcoholic, Mom is his long-suffering enabler, and their kids are tragically scarred victims. A very similar dynamic exists in the security suite realm. AVG is the Jekyll/Hyde father, Avast is his apologizing accomplice, and users of both brands are the traumatized children. Is my metaphor too harsh? Read on, and I'll explain my reasoning...
Is it Fair to Call AVG Malware?
It is high time for "Avast Mom" to demand that "AVG Dad" sober up and stay sober, or to take "the kids" far from him. Here are the issues that must be addressed, but first a bit of corporate history:
AVG Technologies is a Czech Republic firm founded in 1991 by Jan Gritzbach and Tomáš Hofer. The first software licenses for AVG Antivirus were sold in 1997 in the UK and Germany; the software came to the U. S. market in 1998.
Avast, Inc., is also a Czech firm, founded in 1988 by Pavel Baudiš and Eduard Kucera. The first antivirus program written for Windows 95 was the work of an Avast employee named Ondrej Vlcek. Since then, Avast Antivirus has consistently taken top honors from several independent antivirus product testing services, and is now the number one security suite on Earth in terms of installed base.
Avast acquired AVG for $1.3 billion in July, 2016; at that time, AVG Antivirus was the third most popular product of its kind. Since October, 2016, the two firms have operated as one, maintaining the two popular brand names, but slowly merging their technology bases. Avast went public in May, 2018, on the London Exchange, in an IPO that valued the company at $2.4 billion.
Both firms had their high and low moments in their long histories. In 2012, Avast fired its outsourced tech support service, iYogi, after it was caught using misleading sales tactics to persuade users to buy unnecessary services. Shortly after acquiring Piriform and its famous product, CCleaner, Avast discovered that someone had created a malicious version of CCleaner with a backdoor left open for hackers to use in invading users’ systems. But Avast’s missteps have been trivial compared to the drunkenly insane shenanigans of AVG.
In May, 2012, AVG Technologies issued a copyright-violation “takedown request” to YouTube which resulted in the removal of Rick Astley’s “Never Gonna Give You Up” music video from YouTube. What?? Yes, you read that right; for reasons it never explained, a leading antivirus developer tried to kill the “RickRolling” meme! Fortunately (or not), YouTube quickly restored Astley’s video and RickRolling rolled on.
The Toolbar Debacle
AVG’s browser toolbar, AVG Secure Search, is obnoxious adware. Often bundled with unrelated software such as CD-burner PowerISO, Secure Search high-handedly changes a browser’s home page to AVG’s and sets its default search engine to AVG Search. The user was duped into “consenting” to these changes by a pre-checked checkbox and ambiguous text in tiny type that’s in the middle of the installation process. This reads like it’s straight out of the “slimy scammer playbook,” but it was perpetrated by one of the best-known brands in software that protects users from exactly this sort of thing!
AVG’s disingenuous defense was that a) the user consented and b) any issues must be in the installer software written by its partners, such as PowerISO. But it defies belief that a security software company would not be fully aware of how its partners are marketing its product. It is obvious that AVG was instrumental in creating the category of downloaded software known as “foistware,” which uses social engineering to foist unwanted software upon users.
Following a public flogging by Zdnet correpondent Emil Protalinski, AVG behaved like alcoholic Dad when he wakes up, hung over, to a recitation of how he trashed the house ande terrorized the kids. (Hint: he blamed everyone but himself.) AVG blamed the “inconvenience” on “outdated AVG search toolbar installer screens in circulation with a number of our partners” and swore it was working feverishly to bring those partners into “compliance with AVG's updated policies.”
Note that AVG had to update its policies, which should never have permitted this sort of chicanery in the first place. I still don’t buy this BS; it is my firm belief that AVG was a party to the development and testing of every one of its partners’ installer programs, if not the original author of the installer they all used. That makes sense; AVG’s “we knew nothing about how our company’s reputation was being mishandled” story makes no sense!
Close Encounters of the Unpleasant Kind
It was only a year later, in October, 2013, that I got fed up with AVG after using it for eight years and switched to Avast. I described in my article Why I Switched from AVG to Avast Antivirus how AVG was trying to trick users of the free version into moving to paid accounts, and how their own installer program was doing very strange things.
Which brings me to my latest up-close-and-unpleasant encounter with AVG... Back in July, 2018, I published [SHOWDOWN] Avast vs AVG, a comparison of the two heads of this dysfunctional household. Naturally, prior to that date I had to install AVG and take it for a test drive. I performed my usual preparation routine when I plan to install any software temporarily: I created a System Restore point before I installed AVG.
When I finished reviewing AVG, I uninstalled it and restored my PC to the state it was in before I installed AVG. So how did AVG pop up again on my PC just a couple of weeks ago? I don’t know, but it did, even after a System Restore, which is supposed to act like a time machine for your hard drive.
At first, the name “AVG” seemed to be appearing in popup ads on the lower-right corner of my browser window. It was part of a “tech support” scam, I thought, and wondered why Avast had not suppressed it.
But then it became clear that the popup was originating from AVG itself. I found a Programs/AVG folder, and it was full of files related to AVG Antivirus. I could not delete those files or folders; the error message said I needed permission from “administrators.” But there is only one Administrator of this machine, and that is me! Yet I could not delete folders or files from a machine over which my power is supposed to be absolute.
I found this thread in AVG.com’s Support Group, in which a very annoyed AVG user was having the same problems I am having. It is dated July 14, 2017, so AVG has been pulling these aggravating tricks for at least a year.
The solution is mentioned in that thread, though it doesn’t seem to have worked for my predecessor in suffering. I downloaded AVG_Remover.exe from the AVG Utilities library and ran it. Finally, all AVG files, folders, and registry keys are gone! But an AVG_Remover utility should not be necessary. The AVG software should be removable using the standard Windows “uninstall software” routine.
Time for Rehab
Avast, I hold you equally responsible for the wasted time and energy that I’ve endured. You own AVG; you paid $1.3 billion for it more than two years ago. You have the power of life or death over AVG. I demand that you use it to force AVG into “rehab.” Or at least do something to rehabilitate your own corporate reputation.
Maybe take all AVG products off the market until they are rewritten, top to bottom, to stop messing with me and other users. Just shelve it all, and furlough any AVG staffers who remain with Avast. Tell the latter they can come back when AVG is fixed. Maybe that will get them to fix it.
Or how about this? Make a white-label version of Avast, and call it AVG. The two programs already share the same anti-virus engine, and much of the underlying tech. Think of all the savings in both development and support costs.
Car companies have done this for decades. Back in the 1980s, for example, General Motors developed the J-car series, and sold them (with subtle changes) as the Cadillac Cimarron, Buick Skyhawk, Oldsmobile Firenza, Pontiac Sunbird, and Chevrolet Cavalier.
Most consumers who bought the more expensive Cimarron didn't understand they were driving a Cavalier with leather seats, electric mirrors and a premium sound system. And if Avast plays its cards right, they can similarly expunge the stench of AVG, and most of their customers will never know the difference.
Okay, let me cool down a bit… to be clear, I'm not saying that AVG software is trying to do anything malicious to your computer, such as stealing private information, or infecting other programs with a virus payload. But if it can change your browser’s home page, set your default search engine, and somehow survive an uninstall plus System Restore, then it does not deserve your trust, period.
Do you still use AVG? Your thoughts on this topic are welcome. Post your comment or question below...
This article was posted by Bob Rankin on 24 Aug 2018
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Most recent comments on "AVG AntiVirus is Actually Malware?"(See all 58 comments for this article.)
25 Aug 2018
About uninstalling: The Windows control panel program remover uses an uninstall directive file which is provided by the vendor of the software you are trying to remove. So, it's up to the software manufacturer to decide what to actually remove or leave behind. All software programs leave something behind, especially in the Registry. Using the Windows program remover is only the first step. You can cleanup after a Windows uninstall, but it takes lots of searches to find the bits and pieces, some of which may not have a recognizable name associated with the software you "removed". Programs tend to hide files and markers in just about anywhere on your drive, so you’ll need a real search tool to find them (by “real” I mean NOT the bogus Windows search engine. Try something like https://www.mythicsoft.com/agentransack/ ).
About not having Admin rights: That's true, the administrator account that you set up your computer with is not a real, all-powerful administrator. There is a System-level administrator (similar to root in Linux) to which you don't have access and cannot get access to unless you have a Pro or higher version of Windows. Even then, you must spend a lot of time fiddling with dozens of esoteric permission settings. The problem with opening up all permissions for a typical user is that you become more vulnerable on the internet. Sometimes you can by-pass the “access denied” message by booting in Safe Mode and then deleting files. Sometimes, and curiously, you can rename a file that you can’t delete, reboot and then delete the renamed file (but, in most cases exhibiting this behavior, there is some other hidden running process which will recreate the file you renamed).
About AVG surviving a Restore: As I said above, programs tend to hide markers anywhere on your drive. Just as a Restore point cannot remove a virus, it cannot remove all markers left by a program. A Windows Restore does not replace the entire Registry or all the contents of Windows OS folders. It only selectively restores certain files and settings, so it cannot possibly eliminate all hidden files installed by a program. Bob said that after uninstalling AVG, there were ads in his browser. This could happen even if you delete all your cookies because any site with affiliation with AVG/AVAST can run a script searching for the AVG markers and then generate an ad. Or the script can install and run a process on your machine to generate an ad.
Bob said that “an AVG_Remover utility should not be necessary”. If the world was a nice and fair place that would be true, but AVG is not the only software to behave this way. McAfee, Norton, Adobe, Kaspersky all cling to your machine like leaches and there are special “remover” tools for those also. In fact, there is one for Microsoft’s Security Essentials (predecessor or Defender).
25 Aug 2018
As one commenter has posted, uninstalling anything with Revo Uninstaller is an eye-opener as far as learning how programs that had been supposedly uninstalled leave behind a huge chunk of registry entries. Nowadays, using just a simple uninstall will not cut it. There are even videos on YouTube showing how to completely uninstall both AVG and AVAST--the latter's newest version had literally taken over my computer.
Today I use Windows Defender. I find it easy to use (making sure it is updated) and have no problems at all. Together with Malwarebytes and CCleaner, I feel like I am "good to go". I've had it with the Big Guys.
25 Aug 2018
I went thru the same scenario as you Bob, using AVG and had to remove it by going to their website and using the removal tool but not before getting a lot headaches with the program.
25 Aug 2018
Avast is also deceptive in upselling , laying claim that pc issues need attention . HENCE , make a purchase to fix and clean . WELL ,I have a new Dell XPS - paid Avast subscription & AdvancedSystem Care . ASC finds nothing that Avast claims . That's my only beef w/ Avast . Otherwise Avast has served well . I dropped AVG yrs ago .
25 Aug 2018
Bob, after reading this article I looked at your recommended anti-virus programs. I chose to go with Bitfender, in fact purchased their basic offering.
After installing the program my computer was continually shutting down, you could not access any thing. Maybe AVG is not the only downloader of malware.
I removed the program and returned to AVG. Next will be trying to get my money back.
25 Aug 2018
I am soooo glad I changed to Linux at the demise of windows XP. So far so good.
26 Aug 2018
As a PC technician for many years, I've tried all the anti-viruses software.
When AVG was available the first time i didn't like its behavior.
I have clean many infected pc's and removed AVG in the process. You mentioned "AVG’s browser toolbar" this was the first to go.
P.S. I have used Avast since it came to the market and have never changed it.
26 Aug 2018
I use Win 8.0 version (free upgraded to 8.1) on my desktop. Recently I installed Reason Core Security AV prog which came with Foxit Reader. Surprisingly, it detected some threats which my Win Defender could not so far. Is it safe and advisable to use Reason alongwith Defender?
27 Aug 2018
My mother-in-law has been paying for a subscription to Avast - I just found this out when she asked me for help getting her money back: they charged her twice for her renewal, and it was a huge ordeal getting it straightened out. To be fair, they did finally get it taken care of, but it took a couple of weeks, many mixed messages, and many contacts with customer service to get it taken care of. It really looked a whole lot like they were trying to get more than they were owed, and trying to drag it out so long that she would just give up. (At one point, they gave her a partial refund and she had to persist to get the remainder - her billing receipt showed a different (lower) amount that what was actually charged to her credit card.) I didn't know that AVG was owned by Avast, and now that I do, I know that I will avoid them both - I don't trust Avast.
27 Aug 2018
We used to use AVG on our corporate computers when I first started with the company. After getting a serious virus we dropped them and went to using Eset Antivirus. I just don't trust any antivirus software that is free anymore.
27 Aug 2018
I dumped AVG after many years of use when they started their crap. If memory serves, I had to remove several things manually or maybe I did use the removal tool. Either way, I agree wholeheartedly with you Bob on this one.
I will never give AVG another chance.
28 Aug 2018
Nezzat, shill for Geek Squad and/or Webroot: “You get what you pay for, so maybe you guys ought to fork over some money and forego the worry of the the free stuff.”
I have paid for Advanced System Care Pro for many years but iObit still tries to pull sneaky upsell crap on this “valued customer” every single day. All freemium firms that I know do the same. It has gotten out of hand and it deserves even more excoriation than Bob offers.
31 Aug 2018
Agree with article.Soon after purchasing AVG, I kept getting issues. I smelled a rat, however contacted them for support anyway. They said it was because product was designed for Win 10 and I'm using 7. OK,so they worked on it remotely however kept on having issues. Finally took tower to my reliable local tech guys who affirmed that the problem was AVG, and they took it off. LOL, no more issues! Since I was 9 months into a 2 year subscription,with their discreditable reputation, I can only hope I get a refund for the remainder.
06 Sep 2018
I suspect all antivirus software is malware to some extent. Anything that gets so deep into your PC and is so hard to uninstall has to be suspect. I used Norton for many years until I tired of the interference. It was extremely difficult to remove all traces.
Then I used AVG until recently. I got sick of it trying to sell me stuff I don't need such as VPN, and its PC Tools even removed itself from my QuickLaunch bar (yes, I love QuickLaunch). Since I used Norton, I've discovered Revo so I now use it as the first step in removing antivirus software. AVG was still was very difficult to remove - took me about 6 hours. I use FileSearchEx to search for leftovers and I delete manually as much as Microsoft allows me to, as the Administrator. I recently glimpsed an article about setting up the real Windows Administrator as I was closing a tab. I'll be searching for it soon.
About a week ago I switched to BitDefender because PCMag recommended it. After 3 & a half days and no end of problems, I uninstalled it. BD has no Help facility at all except for the Chat infacility and I won't get started on Chat. The only good thing I can say about BD is that it was exceptionally easy to uninstall. Gone in one operation with Revo.
Now I'm using McAfee and the jury is out. So far no issues at all. Love reading your articles, Bob. Keep it up.
10 Sep 2018
I used to use AVG for years and was satisfied with it. I was not aware of any of the issues discussed in this article. I stopped using AVG when I confirmed that it was slowing my computer to the point that I almost couldn't use it. I use Windows Defender and Malwarebytes now. I discovered by accident that CrapCleaner has an uninstaller that works very well.
28 Nov 2018
AVG Dad got a new suprise for its kids: it installs an "AVG secure browser" without permission, that opens new window with every computer boot.
03 Jan 2019
Reading your "year in revue" and this caught my eye because I had used AVG for years with no problems but last year got disenchanted. Had not had most of the problems mentioned by you and your readers but no longer felt I could trust it so took your advice and installed PC Matic. One small problem but working on that.
No problem uninstalling AVG - I used RevoUninstaller as usual. Amazing program - just hope it doesn't get sold and users then become "sold out."
06 Apr 2019
AVG leaves behind a few folders in program files>commonfiles.
Within one, lurks a nasty little AVG overseer.exe which I noticed on my firewall, going online and doing whatever.
I'd class AVG as malware, tbh. A program which, after uninstall, continues to "monitor" in the background is obnoxious stuff.
I've been running my machine for last 9 months with no AV whatsoever. I also use a VPN
Once a week I run a scan from Malwarebytes - clean as a whistle. System performing better.
29 May 2020
So. Joe Farakas' comment on the first page is on the money, you'd think all these other people claiming to "work on" or "repair" computers would be aware of these fairly common knowledge operations of anti-virus software, the fact of the matter is, avg is not malware, and to make this sort claim is completely innacurate, and only makes the author look poorly versed on the subject.
am I wild about avg? absolutely not. Was the original avg free better then the current paid for version? absolutely. Is avg malware that is trying to install harmful files on to your computer? how long has it been since you last went to sleep, I suggest you stop digging around system folders, looking for traces of files that are inoperable, claiming that it's malware.
the fact is, the correct antivirus or internet security, (or whatever name or moniker that company uses) each person claims is the best or the correct one to use, is subjective, everyone's needs, and requirements are different from person to person, what one lay out or utilities included/available is okay for this user, may not be what works for that user. because we all use our computer's differently, we all have different software, different operating systems, and as long as you're not on a mac, different hardware specifications. But this is what demo's are for, to see if this software is going to work for you, trial periods are exactly that: periods to try this stuff out.
I think that people are more focused on the UI then the actual function of this type of program, so if it can't be navigated and operated with ease by a novice then regardless of the quality, it will never be deemed as "the best" or "the most downloaded" or "most used"
And your references to a slightly dysfunctional family leads me to believe you were not part of such a family, because if you were, you'd realize how incredibly offensive, and wildly inaccurate your analogy is...
09 Nov 2020
Hey guys, I just wanted to come on the forums to give a warning about a program that stays active on your computer even years after uninstalling avg.
I literally uninstalled avg YEARS ago but just now say an avg program running in the background called overseer.exe. simple google search shows it was an intentional program left behind by the avg uninstaller to mine your personal data so avg can sell it.
if you want antivirus protection you can scan html links before downloading them or after downloading at virustotal.com
I uninstalled avg a long time ago because i wasn't allowed to disable it, the avg program was in too much control of my computer and i didn't like that. if you're smart about what you download you wont need to worry about downloading... it's the antivirus companies like avg you need to worry about. They are worse than the viruses they are supposed to stop.