Missing Emails

Filters Gone Wild

Some service providers place restrictions on how they deliver email to you. Some of these restrictions could prevent you from receiving mail that you have requested, or it may be automatically filtered into a Junk, Bulk or Spam folder. Check those folders first if you're not getting an email or newsletter you signed up for. If it shows up there, and your email program has a "Not Spam" button, click it!

If messages from that sender continue to be filtered into a junk mail folder, look further into your email options to create a filter that will automatically direct those messages into a special folder you create.

Your Address Book: The Anti Anti Spam Defense

To further increase the chances that the emails you want will arrive in your inbox, you should also add the From: address of the sender to your address book or contact list. For the TOURBUS mailing list, there are TWO senders, so you should add both "bob@TOURBUS.COM" and "crispen@NETSQUIRREL.COM" to your address book. Instructions for using the address book with some popular email services are provided below.

Outlook Express

Right-click the name or address in the "From" column of your Inbox. Click on "Add to Address Book".

Microsoft Outlook

Double click the name or address in the "From" column of your Inbox. This will maximize the message. Right click on the sender name or address on the upper left corner of the message. Click "Add to Outlook Contacts", then click "OK".

Thunderbird

Double click the name or address in the "Sender" column of your Inbox. This will open the message in a new window. Right click on the sender name or address on the upper left corner of the message. Click "Add to Address Book", then click "OK".

AOL

While viewing a message from the sender, maximize your window and locate the "Address to Address book" icon, located at the far right of your message window. Click on this icon, then Click "Save".

Hotmail/MSN

While viewing a message from the sender, click "Save Address" on the far right side of the toolbar, then follow the instructions provided to add to the address book.

Yahoo!

While viewing a message from the sender, click the "Add to Address Book" icon. The sender's e-mail address will appear in a text box. Click "Add to Address Book" again.

Earthlink

While viewing a message from the sender, select "Add Sender". The "Add to Address Book" pop-up appears with the sender's name and e-mail address. Click "Yes".

Blacklisted?

It's not uncommon for service providers to erroneously place a newsletter sender on a blacklist, based on knee-jerk complaints from inconsiderate people who press the "Report Spam" button instead of unsubscribing. If you've tried everything else in this article and you're still not getting all your emails, contact your ISP and let them know. They may be able to add the publisher to a list of approved senders (whitelist) or work with the blacklist maintainer to get the erroneous entry removed.