The Top Twenty

Hi Bob, I am struggling with a slow computer and this is my only computer in my home business. Could you please suggest a reliable software that I could purchase and that will not damage my computer? Thanks,

I used US Tech support and I believe they made my computer even slower. Thanks

EDITOR'S NOTE: You might have been scammed. I recommend a System Restore. See http://askbobrankin.com/system_restore_for_windows_7.html

Next step, see:
http://askbobrankin.com/speed_up_windows_7.html

I recently purchased a net gear mp101 digital music player to hook up to my home stereo.after finally getting it to find server and for it to show me music file library, I was all set,only to be let down as nothing flowed through my Harmon lardons .the unit is running through Ethernet, firewall is OK,book really doesn't give troubleshoot. Anybody run into this ? Or any answers! Gave up after about 2-3 hours..should be simple,but!!!! Thanks Steve

sending you this on my partners PC as I just cannot get into my Hotmail account, my user name is accepted but my password keeps being rejected as'invalid'despite changing it several times via Microsoft. What am I doing wrong?

EDITOR'S NOTE: What email program do you use? Hotmail web version or a desktop client?

Smart Phone 15 digit Number pulse date cell was sold IMEI 15 digit Number showed up after I dialed *#06# on our Mobile's.
in case ours are stolen we mail the 15 digit IMEI number to cop@vsnl.net You will find where your Mobile is being operated, even if they changed the number.It didn't work on android Mobile phone. I haven't Used it yet and was wondering will it Work or is it a scam??

EDITOR'S NOTE: See http://www.hoaxorfact.com/Technology/if-you-lose-your-mobile.html

You are recommending LD for ink cartridges. On the comments section first page there a10 replies. Five are OK but 5 are negative, which is only 50-50. The negative ones nearly all complain about the LD cartridges clog the printer head. I may have had this problem with my existing printer and had to replace it. I was using non Epson cartridges Have you had this problem ?????
On price. The cartridges are shipped free in the US, but in Canada they charge $26.50 which is half the purchase price. One has to add on exchange of 40% and that makes a purchase of $52.57 come to a total of $110.69. Which is quite high
I look forward to an answer

I enjoy you articles very much

Ernie Brunton

I need help, Linskeys is trying to hi jack my router cannot remove it from computer, can you help?

EDITOR'S NOTE: I did a Google search for "Linskeys" but came up empty. Can you provide more details? What do you mean by hijacking your router? What specific symptoms are you seeing?

I'm sure you've covered this before. Just cant find it. When trying to watch educational videos on youtube Windows 10 won't let me. It gives me a message to re-start my computer (which works for 1 video). Is there any fix for this?

2nd problem: When loading pics I get a message in the lower right corner that says tap here to indicate what to do with the original device. You can do whatever you want. It doesn't work and it won't go away. It looks like it's too far to the right to see the X. Changing screen resolution doesn't help. Can you help.

why oh why does windows behave the way it does, I seriously considered using a Linux operating System but Microsoft even make that difficult, so I will continue using windows 10 until I can afford an Apple Mac.One thing I am sure of I will not be using Windows for ever,for I am fed-up with programs not working.

Wrote once before and since I am not computer savy, I was saying Linksys was tryin to hi jack router. Now A friend says modem, Linksys has removed my isp and entered their own code and now are controlling my computer,has removed my security which is Norton, who by the way cleaned my computer and said all was good, after that, noticed the Icon disappeeared and then reappeared, but is not functioning, I am redirected to sites other than the one I try to get to. I am elder female, other than a pricey computer service, can you help?

I need virus clen my drive

Greetings
My internet speed is slow and if I have my grandchildren streaming a movie, it constantly buffering and my PC too.
I have a dual web-band and a range extender 3 yrs. old and Verizon router is over 5 yrs. old
Base on your expertise, what step should I take.
Greatly appreciate your help

can you go back and read articles further back than the last 20, if so how?

Upgraded my Win 7.1 Dell computer to Win 10 last December. Two weeks ago, it downgraded itself by dropping the Start Button and screen, the info button on the left and Cortana. It has not corrected with updates. Pressing the Start produces a critical error and a restart.

Bob, My Microsoft Publisher software gas disappeared from my computer sometime since I downloaded Windows 10.

Also, the names of my directories have been eliminated. I used to have one called Pat and Ray Computer and it no longer exists. There were two directories called mydocuments, one inside the other directory that I can no longer find.

I did a backup of 7 before I installed 10 (thanks for you publication!) HELP!!!

Hi Mr Bob

We have 600 plus pages for years as a tech support user club for European industrial machines at eeuc98.net in html now https posted.

After the https all picture links quit working.

Also with google nobody can find us any more. Since the page content applies often to the same subject, the keywords are the same.

Reading googles requirements it would be a lot of volunteer work to vamp it all up.
We started in the 80s out with DOS 6 based Clarks bulletin boaerd sw.

Having a good site content search function is imporatant.
We used since the 80s macromedia robohelp and dreamweaver sw, now all Acrobat.

Thanks for your wisdom.
Lots of virtual hugs.

Johann

In using Outlook 2003 I need to know how to increase text size as now the inbox shows about 31 one line emails info, I would like about 15 with larger more readable text. The new Dell computer has Windows 10 and I have just started using it. Appreciate any help provided.

When using my printer and trying to send a copy of a photo or send a email it says i do not have a connection and everything is working ok. the mail recipient will not work also how can i change the mail recipient from fax recipient.

I wondered if you had a topic regarding India's people constant attack upon the US?
I recently have been receiving all kinds of so-called free gift cards $1000 gift card Walmart, Nike gift cards, I recently have received several different grant scams from India and they even tried to use US sounding names and received a phone call claiming it was the IRS preparing to open a file if I didn't call them then there is a computer tech support company that claims they are Microsoft and tell you your personal information that risk and if you don't call them they'll stop your computer from working there are several of those I will admit being on Social Security disability that I was extremely hopeful and I had filed for grants and unfortunately before I caught on. Already swindled me out of $200 their goal was to swindle me out of $1000 so knowing that the IRS never calls they only send mail and I started asking the questions will qualify me for these grants where did you get this information clearly they are attaching themselves or spying on websites or setting up these free card giveaways to get information I was just wondering if you had set up a page on warning the elderly which is clearly their target I think the most important thing is think first asked questions on how you qualified how they got the information and so forth and before you know it they hang up the one thing I have seen is that their phone calls are being rerouted through the US and there clearly well-versed insome of the information needed regarding grants the address of the grant building in Washington DC and basic info for their scam I saved many of the phone numbers and names used but you know they're all fake or they're using untraceable SIMM cards well I was just wondering if you had a page that would help protect people against India's ongoing attack upon the US? you need not reply it was just a suggestion or if you have created this page thank you.

Dear Bob,

I am a technical IDIOT!

But, somehow this ADD brain of mine can understand what you have to say. Can you help me understand what this particular tool does?

Also, can you tell me if you cover computer issues pretty much from A to Z? If so do you cover different kinds of email like Reagan.com?

I ask because I got hacked with 'free' email and there are things I can't seem to understand sometimes with private email.

I simply want to thank you for being there helping very low tech guys like me!

Warmest Regards,

Andy Baldwin

The links in my emails on my phone will not open