Cheap Phone Calls - MagicJack Alternatives
I've had it with the phone company, so I'm checking out how to make free or cheap phone calls over the Internet. MagicJack seems popular, but some of the negative reviews are concerning to me. Are there any good alternatives to MagicJack that you can recommend? |
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Making the move away from a traditional land line to VoIP (internet phone service) is fast becoming a popular option. As you mentioned, MagicJack has gained popularity because it lets you make unlimited calls for only $19.95 per year (or $29.95/year for MJ Plus.) But people seem to love it or hate it. See my review of the MagicJack VoIP service to learn more about how it, and works.
But MagicJack is just one of many VoIP services that you can use to make free or low-cost calls. Let's take a look at several MagicJack alternatives, and see how they compare...
Nettalk Duo is virtually a clone of MagicJack. It consists of a USB dongle that plugs into a telephone, router, and power supply, just like the MagicJack Plus. The beauty of both systems is that no PC is required, except to configure your account. However, you can plug both devices into a PC or Mac with broadband access to make calls through a computer instead of a telephone handset.
Both services offer voice mail, caller ID, call forwarding, call waiting, your own phone number and free calls to anywhere in the U.S. and Canada. International rates on both services are very cheap. In fact, calls to any other Nettalk or MagicJack user are free if both parties are on the same service.
Nettalk offers video conferencing via PC, something that MagicJack lacks at this time. Nettalk also provides live telephone tech support, while MagicJack offers only online chat support. (Poor customer service is one the primary complaints of MagicJack users.) Pricewise, the two are neck and neck. The Nettalk Duo starter kit, including dongle and first year's service, lists for $50. MagicJack Plus goes for $70 although it's discounted through Amazon. Annual service rates are $20 for both.
Vonage does not have a portable dongle. Its adapter is a larger device designed to plug into your home router. It also lacks apps for mobile phones, although such apps are "coming soon" according to the company's Web site. Instead, Vonage offers "extensions" that require you to dial an access number and enter a PIN before dialing from a secondary handset or mobile phone. Pricing starts at $26 per month and each extension is another $5. That's for unlimited calling to the U. S., Canada, and Puerto Rico. International calling plans vary.
Skype has a bewildering variety of phones, dongles, and other devices that plug into a router or PC, plus apps for mobile phones. It even has a Webcam that enables videoconferences via an HDTV widescreen set. Calls with other Skype users are always free. Calls to landline and mobile phones cost as little as 2.3 cents per minute. You can pay by the minute, by the day or month, or with a quarterly or annual subscription plan. If you love lots of options, you will love Skype.
Another option is the OBI110 adapter combined with Google Voice, which I described in 2011. See my related article Free Phone Calls With Google Voice for details. There is no annual service fee with this solution, just the one-time $49 cost of the OBI adapter. However, it's not for mobile use and calls can be placed only from within the U.S.
Ooma offers a VOIP device similar to the OBI. It provides unlimited free calling in the USA using your Internet connection and a regular phone. The Ooma Telo costs $199, and thereafter you pay only applicable taxes and fees monthly.
How Do They Stack Up?
Bottom line - Vonage does not seem to be keeping up with the times in mobility or pricing. Skype is great, but not the easiest to use. If all you want is the cheapest, simplest VoIP service to "fire your phone company", then Nettalk or MagicJack is a better choice.
MagicJack has been around for several years, and my sense is that most of the negative comments made about it pertain to the original MagicJack device, which plugged into your computer. Both NetTalk Duo and the newer MagicJack Plus plug into the router, which solves many of the problems that people complained about.
MagicJack offers a 30-day free trial, and you'll only be billed if you decide to keep it. NetTalk doesn't have a free trial, but they do offer a 30-day money back guarantee, with free return shipping. Magic Jack will allow you to port your existing number to the new service. But NetTalk has real human customer service people that will talk to you.
They cost about the same, work pretty much the same, and both provide virtually unlimited VoIP calling. For now, I give the edge to NetTalk, because they seem to be trying harder on the customer service front.
I'd like to hear your opinion, especially if you've tried both. Post your comment or question below…
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Posted by Bob Rankin on 10 Jan 2012
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Most recent comments on "Cheap Phone Calls - MagicJack Alternatives"
(See all 60 comments for this article.)Posted by:
Ray
11 Jan 2012
I have been using Teleblend for over 3years and am very happy with their service. It includes every phone options and 50 minutes per month in international calls allfor $18/month. Teleblend.com
Posted by:
Diane
11 Jan 2012
I have no experience with the new Magic Jack but had the original for 3 years and was happy with most aspects except for my inability to fax. I switched to NetTalk a year ago when I bought a Mac. Never could get rhe Magic Jack to work with it. Now I'm very happy with the NetTalk. And yes, faxing is possible. They also have wonderful customer service.
Posted by:
daz
11 Jan 2012
I used MJ for a year, then I went to MJPlus in Nov 2011. It is great, I never need customer service, the calls never break up as they sometimes did on my computer. But you have the price wrong it is $29/ year not $20 like MJ. One thing I didn't like was that they were always pressuring people to sign up for 5 years but people who did are screwed if they want to switch, as they wont give you credit.
Posted by:
Mike
11 Jan 2012
MagicJack service is $19.95 per year, and MagicJack+ service is $29.99 per year. I am in my third year with them and am quite pleased. The Plus device works just as promised. It also works fine as a credit card processing line which can be a big plus for on-the-road businesses.
I have run into one phone number it would not complete, because the local phone company in rural Maine had not reached an agreement with MagicJack.
The emailed phone messages (.wav files) are very handy.
Posted by:
Russ
11 Jan 2012
I have tried to use my fax but NO SUCCESS. Maybe someone can help us here. My buddy lives in Casta Rica and has a different service like Magic Jack and he claims his phone over the internet is much better than his old Magic Jack. But even with his new service he cannot fax. He has a new second dedicated number in that service but he still cannot fax although the supplier told him that he could. Maybe contact Magic Jack Chat to see what is possible??
Posted by:
Linda
11 Jan 2012
I've had MagicJack for more than a year, using it as a business line for my freelance work. I finally quit AT&T a few weeks ago to save money since I am now retired. I ported my number--no problem. Once in a while I get a little waver in voice quality, but it is not very noticeable. I love getting v.m. via e-mail, so I never miss a call, even when we are RVing.
Posted by:
Gloria
11 Jan 2012
I must keep my land line (now $20.60/mo) for medical alerts related to power outages, but I have a great magicJack-to-cell setup. I have the original magicJack for which my computer needs to be on in order to keep the magicJack application open and receive calls. However, as a senior in subsidized housing I qualify for the Safelink Wireless free government-subsidized cell phone.
I chose the Safelink plan with 250 free minutes per month. Both incoming and outgoing calls use minutes, but I use the free minutes to make brief calls and receive calls from my magicJack number (I setup the magicJack to forward calls to my free cell phone number). If I get a call on my cell phone that needs to be more than a minute, I tell the person I'll call them back, then I call them when I'm on the computer where my magicJack calls are free.
I couldn't afford my Part D and Medicare supplemental insurance premiums for 1 1/2 years, so this reduction of my phone bill to $20.60/month has helped me get the insurance going again as of Jan. 1.
Since you need high speed internet for magicJack, I got cable internet service (no phone or TV), which is $44.90/mo. where I live. I get my news from AOL, Yahoo and cable, and have watched a little of the free hulu.com shows. After many years of wringing my hands, wondering how I could dramatically reduce my communications bills and yet keep up with technology, I think $65.50/mo is buying me a powerful array of tools. Thank you, Bob for helping me make these decisions.
Posted by:
Steve
11 Jan 2012
When I last checked many months ago, one could not port their phone number with Nettalk Duo. I am gld to hear that this has changed, but I do not see the information on their web site.
EDITOR'S NOTE: You are correct. The info I saw came from a Nettalk Australia website. Number Porting is not available now in the US.
Posted by:
Nessmuk
11 Jan 2012
I just used my MagicJack Plus to send a fax and it worked flawlessly.
Posted by:
James
11 Jan 2012
I was given Magic Jack as a gift. It is connected to a standard touch tone telephone. I recently received an email saying that I had a message in my "voice mail." I had never set up any voice mail. The email went on to state that in order to hear my message to hit the "Vkey" on my "softphone." What is a "softphone" and do I really need it for my Magic Jack? If so, where do I get one and how much does it cost? Other than the lack of voice mail the Magic Jack is working out to be a fine addition; almost to the point of dropping my old land line and all of their added monthly line item fees. In fact, I really like it and will enjoy the day I am finally free from the massive charges from my regular phone service. It was not too bad decades back or years back. When the Feds decided to break-up Ma Bell all heck broke loose. Once upon a time children, television was free...
Posted by:
Terry2u
12 Jan 2012
I've been using Ooma for almost a year now now and I couldn't be happier. Tried MJ, but it was a pain to enjoy a decent conversation when talking through the computer. No wonder MJ went the other way. The Ooma system has already paid for itself and all I pay is about $3 a month for taxes and I enjoy crystal clear "free" conversations for as long as I want. Now, I thumb my nose to the phone company and tell them good riddance...
Posted by:
Brian
12 Jan 2012
I have been using Vonage for years and am very happy. What does it for me is that calls to the UK are included so my wife can call her mother and sister for as long as she wants for no additional cost. I think all of Northern Europe is included.
I also have a London number for $4.99 which forwards to our home number so the family in London can call us for no cost.
Finally the new "extensions" feature and Android app lets us use all the Vonage features from a cell phone for no additional cost. My wife can call her family in the UK without dialing a special number, using the app on her cell for no cost except local cell minutes...sweet.
Vonage service just works, calls are crystal clear, so until the other dongle providers match the features, it will be a while before I switch away.
Posted by:
joee
12 Jan 2012
The statement that Obi does not support mobile or out-of-country is incorrect. Install an Obi app on your phone and your phone connects over WiFi to your Obi100 or Obi110 and makes calls as if they were placed from wherever the Obi is installed. So if you have an Obi installed in Pismo Beach, CA and you're staying in a hotel in Samarkand, Uzbekistan and have a WiFi connection, you can place calls from Samarkand as if you were in Pismo Beach.
Posted by:
Mark B
12 Jan 2012
I got NetDuo after having trashed the original Majic Jack for poor performance. When I first got NetDuo, it could receive incoming calls, but I always got a busy signal when making outgoing calls. I called customer service and they changed a port number on my device. Works great now.
Posted by:
Victor Gonzalez
07 Feb 2012
Hi I have Majic Jackplus, and one thing about it is, how is it that you can make it work without using your computer? I was hoping that this would work without having to have the pc on. what's the sense of plugging it to the wall if you still have to have your computer on! If there is something I'm missing can you please let me know thank you.
EDITOR'S NOTE: The MJ Plus can plug into your router. No need to keep the computer on.
Posted by:
Rich
22 Feb 2012
Where I live in Grand Rapids, MI, no matter how fast & who your internet provider is, both nettalk Duo and MJ+ simply do not work without voice outages and breakups being heard by the called party... instate, out of state, cell, landline or other DUO and MJ+ users. All of them hear unacceptable voice breakups. ALL OF THEM. Inconsistency of service and jitter with both CLEAR WiMax and Comcast (highest speed packages from both) render the DUO and the PLUS absolutely unacceptable for everyday use, either plugged into the router or the PC. I'm going to try DSL and see if that works, next.
Posted by:
johnny
04 Mar 2012
Are you sure the yearly charges are around $20. for both? I was under the impression that MJ charges about $70. to renew. It's hard to find the rate on the MJ website.
Posted by:
Richard Steinbrenner
11 Mar 2012
The latest news is a downloadable app available called GVJACK for under 20 bucks from http://www.pcphonesoft.com that completely directs a magicJack to use the Google Voice network.
I just downloaded and installed it with a magicJack I let expire and had stuffed away in a drawer and was literally blown away. It appears these guys got it right. Free phone service, good call quality and lots of features.
Even if you don't have a magicJack sitting around like I did it looks like Ebay is flooded with cheap used ones starting at under 5 bucks.
Posted by:
Ricki
15 Mar 2012
I believe you need to update your article. Vonage actually has had mobile apps before NetTalk or MagicJack and Extensions does not require all the steps you mentioned if you download the Extensions app. And the first extension is free the second is $4.99 which is reasonable. Also from what I hear they will be doing video-conferencing in the near future. As for the customer support I agree MagicJack is a joke but I know when calling NetTalk I am listening to hold music alot longer than Vonage.
Posted by:
Stephanie
28 Mar 2012
The original MagicJack plug-in for your computer is NOT $19.95 a year anymore. They gave existing customers a certain amount of time to renew for that price back in Jan. or Feb. of this year. Of course we still had about a month before our subscription ran out, so we just waited. It is now $29.95 per year for the original magicJack. I'm not sure about the MagicJack Plus that plugs into an a/c outlet plus a high-speed router. I do know that it's NOT $19.95 a year anymore. Plus there have been some serious problems with both MJ's dropping calls and showing error messages. Everyone has claimed it was due to the latest firmware update back in Nov.2011, to some Linksystem routers, to certain cordless phones that are better to use (DECT) and using a a/c powered usb hub. I tried buying a new MJ,powered usb hub and then changed routers BUT ours wasn't a Linksystem it was a Netgear wireless combination modem/router with a built-in firewall. Switching modems did the trick but got screwed out of a whole year of service because we already subscribed for another year and then bought a new MJ that is supposed to come with a year of service. I've heard their customer service is .......well....not really any customer service but an online chat.