Email Sent Multiple Times
"Bob, When I send a large attachment, it keeps on resending to the recipients several times. Can you explain to me why this happens? If I notice it is sending more then once sometimes I can delete the email from outbox and trash also and it will stop. I look forward to your newsletters and love them."
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This sometimes happens when the "handshake" that's supposed to signal the successful completion of the exchange fails to occur. And the problem is usually on the receiving end.
Sometimes a TOURBUS reader will send me an angry message asking why I sent them several hundred copies of the latest newsletter. In every case I've investigated, the LISTSERV machine only sent (or tried to send) one copy. Even though the message was delivered to the user's inbox, the mail server on the receiving end kept saying "I didn't get it, please resend."
This can happen if there is a bug in the mail delivery software, if there is a "mailbox full" or low disk space condition on the receiving end, or if the moon is full on a dark and stormy night.
There's not much you can do, except to ask the recipient to complain to their sysadmin or help desk, and hope they know how to fix the problem. Sending the file in multiple chunks might work, but that would require you to split up the original file into pieces and send each one separately. If you are concerned about the integrity of the document, this might not be a good idea. And depending on the type of data, compressing it into a ZIP file might make it small enough to send without running into trouble. But then the person on the other end has to know what a ZIP file is, and how to unzip it. (Check out WinZip for a good Windows-based ZIP program.)
A good alternative to sending the file by email would be to upload it to a website, and just send the web address of the file to the recipient.
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Check out other articles in this category:Posted by Bob Rankin on September 2, 2005 02:59 PM
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Most recent comments on "Email Sent Multiple Times"
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Posted by:
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I have the same problem as described above except that it isn't just one recipient that gets multiple messages...it's all recipients. I tried repairing my Outlook with my original CDs and when that didn't work I uninstalled Outlook and reinstalled it. Still didn't work. Alot of times I can't even delete the message out of my outbox because it says it's transmitting but it never goes to sent mail and continues sending to the recipient. Any ideas? EDITOR'S NOTE: Sounds like it might be a problem with the mail server. I'd ask your ISP to check into this for you. |
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Posted by:
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I am having the EXACT same problem with Outlook 2003. On two separate occasions I have sent a large attachment (5 meg) to multiple recipients. It stayed in my outbox but was sent to the recipients 17 times before I was notified. I then deleted from the outbox and the transmissions terminated. Any suggestions would be greatly appreciated. BTW, I am not on network server. I am in an office with a T-1 on a peer-peer network. EDITOR'S NOTE: You'll need your network admin to help diagnose this. It could be on the sending or receiving end. |
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Posted by:
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We are having the same problem. Need urgent help as clients dont like recieving emails 13 times. EDITOR'S NOTE: The problem is usually on the receiving end, and will require a sysadmin to check on the mail server. If it's happening with ALL messages you send (to multiple domains) then you should check your mail server, or ask your ISP to do so. |
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