[HELP] Windows 10 Can't Install Important Updates
A reader named Louise wrote to me saying her Windows 10 installation was not updating properly. 'Every day my computer tries to install a Windows 10 update, and it fails every time, with an error 0X80248007. Any suggestions that will help me?' Yes, read on for the solution...
Solution: Windows 10 Updates Fail
Perhaps, like Louise, you've encountered Error 0X80248007 when Windows 10 tries to update. Along with that cryptic error message, you should see this slightly more intelligible text: "Microsoft can't install important security updates on your PC until you install the most current version of Windows 10."
Louise also said she “tried Windows troubleshooter & everything else the Internet said to try.” I'm sure Louise tried hard to find a solution before contacting me, but I'm 100% certain that she didn't try "everything." Here's why...
The amount of wrong advice on the Internet divided by the amount of correct advice equals infinity. So Louise would not have written to me before the year 9595 if she had truly tried everything that she could find on the Internet! I'm not criticizing Louise; I'm just pointing out that it can be hard to find tech answers that are accurate, complete, relevant, and up-to-date.
When asking for tech support, you should always include all information available about your computing environment. I have recommended several free programs that can capture such info for you and put it in a text log file that can be sent as an attachment to the email requesting help. (See What's Going On Inside My PC?.) Such critical info would include:
- The make and model of the PC, e.g., Acer (maker) Aspire 7560G (model).
- What version of Windows (10, 8.1, 7, XP, etc.) is installed currently
The very first Google search result on the error 0X80248007 message Louise received, “Microsoft can't install important security updates on your PC until you install the most current version of Windows 10,” is this Microsoft Answers forum post.
The very first answer, provided by Andre Da Costa, forum moderator and a Microsoft Valued Partner (MVP) is complex and tedious. Just one of the steps is: "Perform the following tasks: 12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1709)"
Try the Media Creation Tool
I am going to assume that Louise “did everything” in Andre’s forum post and then dropped, exhausted. When it did not work, she wrote to me. What Louise probably did not do (I assume, again) is scroll down to the next possible solution. That post, by Greg Carmack, Windows MVP, recommends:
“the most stable method to upgrade to the new version (which you need anyway) and will bring you fully up to date with reinstalled Windows that often will solve any other problems you have - like with buggy Windows Updates which are the last place I'd get the new version from.”
Greg’s method is to manually install Windows 10 Version 1709 - the latest, current major version - manually using the free Windows 10 Media Creation Tool. That tool knows what it is doing and does not make mistakes or omit important steps.
Greg’s method also happens to be the one that I used when I ran into the very same problem and error messages that Louise is getting. It worked for me.
Is Your Computer Too Old For Windows 10?
If it does not work for Louise, then it's possible that her PC is not compatible with the latest version of Windows 10. Microsoft announced in 2017 that it would no longer support some older hardware. Microsoft warns that if your computer has an Intel Clover Trail processor, its not compatible with Windows 10 versions 1709 or 1703 (the two most recent versions). Microsoft adds that those computers can continue to use Windows 10 version 1607, until January 2023.
But before buying a new computer, Louise should contact the company that sold her the current PC and ask, “Does this thing support the latest version of Windows 10?” If the answer is “yes” then Louise should make them prove it by getting Windows 10 version 1709 running on her existing PC.
If the answer is “no” then Louise needs to buy a more modern computer, or stay with the version of Windows 10 she has now, and ignore those Windows Update failure messages. If she shops frugally for a slightly older but still supported PC, she can find the minimum hardware specs for running Windows 10 Version 1709.
The best advice I can give to Louise (or anyone else experiencing a Windows Update failure) is twofold:
- Verify that your PC can support Windows 10 Version 1709
- Use the Media Creation Tool to manually install the latest version of Windows 10
Have you had trouble with Windows 10 automatic updates? Your thoughts on this topic are welcome. Post your comment or question below...
This article was posted by Bob Rankin on 20 Mar 2018
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Article information: AskBobRankin -- [HELP] Windows 10 Can't Install Important Updates (Posted: 20 Mar 2018)
Copyright © 2005 - Bob Rankin - All Rights Reserved