Telcos Pulling the Plug on Landlines?

Category: Telephony

Less than two percent of U.S. homes have only a landline without cellphone service. Millions of consumers are 'cutting the cord' of landline phone service and switching to cellular or VoIP (Internet calling) services. If you’re one of the holdouts, you may be forced to give up your beloved copper-based phone line. Here’s an update on why landlines are doomed, and a look at some alternatives you should be considering…

Landline Alternatives May Soon Be The Only Alternatives

Just fifteen years ago, 93% of U.S. households had a landline. The latest survey showed that only 36.7% of Americans still had a landline phone, and in most states, the number of landline-only households is around 3%. Among adults 25-34 years old, about 80% are living in wireless-only households. This graph from Statista shows the trend from 2004 onward. But that’s only part of the story. I can’t even estimate the number of cable customers who have given up their traditional landlines in favor of VoIP (Internet calling) service.

Many have done so without even realizing it. If you’re using phone service that’s bundled with cable TV and Internet service, you’re using VoIP even if it’s delivered via a hardwired cable modem. Many cable customers take the “triple play” only because it’s the cheapest option, and continue to use their traditional landlines. In the near future, we may not have that ability. Certainly, there must be many households that have both cellular and VoIP service; but the point is that both have made serious dents in landline subscriber numbers, and the trend lines are clearly pointing upwards.

Landline telephone network obsolete?

AT&T, Verizon (and possibly robots) desperately want to ditch the POTS (Plain Old Telephone System) and move everyone to either cellular or VoIP services. The copper wire network that first came into widespread use in the late 19th century is ancient and deteriorating. Telcos don’t want to spend money maintaining a network that customers are abandoning in ever-increasing numbers. So the telcos are trying to end landline service.

The FCC and the States are inclined to go along. In 2017, twenty state legislatures in the USA voted to give AT&T permission to end landline service, and focus more on improving wireless and internet-based phone networks. Under that agreement, AT&T would be able to terminate landline service for customers in some of those states, with just 60 days notice.

In the UK, British Telecom set a deadline of December 2025 to fully migrate customers away from landline service, but that has been pushed back to January 2027.

The US-based telcos have also been dancing with drop-dead deadlines for landlines. Over the past 10 years, there has been a lot of chatter that landlines would be phased out by 2018, then 2020. But there hasn’t actually been widespread pressure on customers who cling to their beloved handsets with tangled cords.

However, in 2024, there have been further rumblings from AT&T. In February, the company petitioned the California Public Utilities Commission (CPUC) for permission to stop servicing landlines in California. The CPUC rejected that request, stating that because AT&T is the “designated carrier of last resort” they must continue to provide reliable telephone service to all communities across the state.

And in December, AT&T announced they are "actively working to exit its legacy copper network operations across the large majority of its wireline footprint by the end of 2029.”

CenturyLink ended landline service in early 2024. Verizon is only doing so in areas where they offer fiber-optic phone service. Frontier Communications says they will continue to provide traditional landline services in selected regions of the U.S.

The Rules of the Game

The FCC released a ruling in November 2017 addressing the retirement of landline copper lines. It instructed carriers that seek to discontinue legacy services to ensure their new services are accessible, compatible, and usable for persons with disabilities. In addition, fire and security alarms, medical devices, emergency systems, fax machines, and point-of-sale terminals all use the copper-based landline network, and switching all those legacy systems to wireless is not a trivial exercise.

Despite the obvious advantage of portability, mobile phones have their drawbacks. Call quality on landlines is superior to cellular in most cases. There's a reason why "Can you hear me now?" became an advertising catchphrase. And when was the last time you had trouble getting a dialtone or a dropped call on your landline? Landline phones are also orders of magnitude cheaper than mobile phones, and they don't breakwhen you drop them on a tile floor.

"It's for you..." The Atlantic published a thoughtful piece titled How the Loss of the Landline Is Changing Family Life. My thirty-something children grew up in the transitional period between landlines and the ubiquity of mobile phones, so I read this with some longing for the past.

Nonetheless, the writing is on the wall, and if I may quote Bob Dylan, there is a slow train coming ‘round the bend. Traditional landlines WILL be unavailable in many parts of the USA within a few years. Fortunately, there are plenty of landline alternatives.

Some Landline Alternatives to Consider

If you're looking for mobile phone service, I wrote about Consumer Cellular in my November 2022 article, Time to Break Up With Your Phone Company? Consumer Cellular has built their business by offering low rates, with a no-contract business model, and is especially popular with seniors. See also my review of one low-cost and innovative cellular service provider: Ting.

Vonage: a pioneer of residential VoIP, Vonage provides a “Vonage adapter” - actually, a router optimized for VoIP - that plugs into your broadband modem. Then you plug a traditional phone (or cordless phone base station) into the Vonage adapter. The Vonage adapter requires its own power supply from an AC outlet. Right now, the service is $9.99/month for the first 6 months; and $26.99 per month thereafter.

Ooma Telo: provides an adapter, like Vonage, into which any regular phone can be plugged. Ooma’s pricing model is virtually the opposite of Vonage’s. The Ooma adapter costs $99.99 while the basic service is free. So after the initial investment, you pay almost nothing on a monthly basis. (You’ll still pay about $3.50 per month in taxes and fees to the government.) Ooma even encrypts your calls while their data travels over the Internet.

Magic Jack: is an unassuming little dongle about the size of two USB drives side by side. One end sports a USB connector; the other has jacks for Ethernet and telephone cables (RJ-45 and RJ-11, respectively). You can use a supplied Ethernet cable to connect the Magic Jack directly to a cable or DSL modem, or plug the USB connector into an available port on an Internet-connected PC. If you buy one magicJack for $39.99, you get one free year of home phone service. After that, you pay just $39 per year, or $99 for three years.

Google Voice offers internet calling as well. With a Google Voice account, you get a free phone number, free voicemail, even automatic transcription of voicemail messages to text. Your free Google Voice phone number can ring on your computer, or you can forward it to another mobile or landline phone. Phone calls via Google Voice are totally free for calls to any kind of phone in the U.S. or Canada. Other international calls can be made for modest fees.

With each of these options, your existing home phone number can be transferred (or "ported") to the new service, so people can continue to reach you on the same number.

What About Emergencies?

Some security systems still rely on landlines to contact emergency services. But modern ones use cellular connectivity. And even if you have VoIP phone service, you can still make 911 calls. When you register with Vonage or another VoIP provider, you must register your residential address with the company, which is used when a 911 call is made.

Power issues are another concern. When the electricity fails, landlines typically continue to operate, as long as the lines (and your home) are not damaged by a storm. Most residential VoIP providers offer some sort of battery backup, but it's limited to about 8 hours. In a severe or extended emergency where both landline and VoIP are unavailable, a cell phone that you can charge in your car is a must, and may be your only option.

Do you still have a landline (and a hopelessly tangled 25-foot cord)? What’s your plan when the telephone man comes along to pull the plug on your landline service?

Your thoughts on this topic are welcome. Post your comment or question below…

 
Ask Your Computer or Internet Question

 
  (Enter your question in the box above.)

It's Guaranteed to Make You Smarter...

AskBob Updates: Boost your Internet IQ & solve computer problems.
Get your FREE Subscription!


Email:

Check out other articles in this category:



Link to this article from your site or blog. Just copy and paste from this box:

This article was posted by on 10 Dec 2024


For Fun: Buy Bob a Snickers.

Prev Article:
Geekly Update - 27 Nov 2024 - Black Friday Edition

The Top Twenty
Next Article:
Is This a Better Alternative to Windows 11?

Most recent comments on "Telcos Pulling the Plug on Landlines?"

Posted by:

PDSterling
10 Dec 2024

back in 1956, nearly 70 years ago, we switched from hand-cranked magneto phones. a lot has changed, and I am sitting here with a headset which is sans a cord, which I love when I am on hold for 30 minutes. I cannot figure how to marry this set to my tracfone and am a bit frustrated. BTW the tracfone costs $7/month!


Posted by:

Phil
10 Dec 2024

In 2008 my Verizon landline costs were becoming unreasonable (to me) so we dropped Verizon and went to Majic Jack which was being hyped at the time. Magic Jack worked well but I didn't care for their oversea customer service and the fact it was a foreign company.
I then replaced MJ with OOMA in 2009 but after 10 years found out that the consol will die without any warning. I replaced the dead consol with a new one that took almost 10 days to arrive. OOMA operates just fine but has the habit of resetting itself every so often which can take 10 minutes.
Now, as of this date (Dec 2024) I'm switching to Comcast VOIP.
There is a lot more to say about why all the switching but it's mostly just personal preference. MJ and OOMA worked just fine as far as making/receiving phone calls.

MERRY CHRISTMAS Bob and everyone here.


Posted by:

Jo L. Will
10 Dec 2024

I bought a OBI box on Amazon four years ago that runs my free Google Voice number through my 12 house phones. Works fantastic, but the Obi boxes are no longer available (new). When mine dies I'll put the google voice number on a spare cell phone and hook that up via Bluetooth to a house phone that has Bluetooth.


Posted by:

Laurie
10 Dec 2024

My husband and I (both baby boomers, so definitely not young lol) have only cell phones in our home, and it’s been that way for over a decade. We live in an area where the cellular service as well as the electrical grid are quite reliable. We can always charge phones from battery options as needed if it ever came to that (which it hasn’t thus far.)

The big issue is for people who don’t live in such areas. Being able to adequately service those living in rural areas, for example, where reliability can be an issue is hugely important in the quest to retire all POTS service.


Posted by:

ccraft
10 Dec 2024

I don’t know what I would do without my landline. It’s necessary for me because I live in a remote area and the cell service may only has a couple bars most of the time. There are days you can’t place a call with cell. Sometimes the cell phone will stop allowing people from hearing me talk and vice versa. Whenever the landline stops working because maybe the squirrels chewed the wires, I just call Verizon and they fix whatever the problem is quickly. I usually just ask people to call on the landline because it’s very reliable.


Posted by:

CRW
10 Dec 2024

As many people here in the SE U.S. discovered after the recent hurricane you can wind up with no one to rely on including the U.S. Government! It's best to have as many alternatives as possible: Public water, well and rain catchment systems, Public sewer, septic and incinerator toilet systems Public electric, wind, solar and water wheel systems and land line, cellular and VOIP (cable) phone systems have been known to suffer outages, sometimes for long periods. In my area I find I need backups to the backups regularly so sunshine, please don't take my landline away.


Posted by:

Ernest N. Wilcox Jr. (Oldster)
10 Dec 2024

In about 2019, I decided to switch my Internet and phone services from copper line to fiber and VoIP when I switched my Internet service from ATT's Internet-50 service (using my copper line) to fiber 300 (abandoning my copper line altogether). I purchased a MagicJack device, connecting it to the base-station for my wireless home phone system. A year or so after switching to Fiber-300 service, ATT 'upgraded' me to Fiber-500 'at no additional cost'. That may have changed as they updated their fee structures over the years since then. Today, I pay about $70.00/month for Fiber-500 Internet service, and $39.00/month (or less when MJ offers a discount for purchasing a multi-year plan). Both my Internet and VoIP phone services work very well (my MagicJack service sound quality is indistinguishable from what I had with my old copper wire-connected phone service), so I'm very happy with what I have, and the only reason I would consider making any changes would be if MJ or ATT decide to significantly increase their fees at some point in the future.

Ernie (Oldster)


Posted by:

Jim Moehring
10 Dec 2024

The big problem I see are regarding fire and security panels. A lot of local authorities require one or both lines to the panels for reporting alarms or troubles be a copper line. I can't argue with that.


Posted by:

Hubert
10 Dec 2024

In metropolitan South Florida the power went out for 5 or 6 hours. NO PHONE, not even my Comcast "landline".WE had no idea what was happening. With
world affairs as they are, could even have been a missle attack. What about the next major Solar Outburst that will affect ALL communications, maybe even REAL landlines


Posted by:

kat
10 Dec 2024

hate the fact we'll have no landlines anymore! we have cells but have house phone - it is wireless and I hate it! when electric goes out, we always had our landline if no lines were cut, now everything goea...disgusting! plus we pay out the nose for these services and on a fixed income, it aint easy. we only use our cells for emergencies away from home, dont even like the cells either. why cant they leave well enough alone? if landlines were copper, seems to me there wouldnt be a lot of maintenane and they wouldnt need replacement for ages.....


Posted by:

NewvilleTK
10 Dec 2024

We have only two choices at our residence; the local cable provider with iffy service or the phone company. After dealing with the terrible cable service we switched to the almost-as-terrible phone company. We are moving at a blinding 20Mbps on DSL for internet access, BUT we are still able to get dial tone when we lose power. Unfortunately, we also live in a cell phone black hole, much to the chagrin of visitors. We don't anticipate upgrades anytime soon. Ah, technology!


Posted by:

GP
10 Dec 2024

A landline number cannot be ported to a Google Voice number.


Posted by:

Chuck
10 Dec 2024

We still have CenturyLink land line service at two home locations and get great service at both locations. No talk of them doing away with landline service any time soon.


Posted by:

hifi5000
11 Dec 2024

Eleven years ago when I moved to a new residence, i decided to go with Vonage with their VOIP service.I have been satisfied with their set-up where the voice service goes over internet.

I have service with a wireless ISP and it has been pretty good with some outages,mostly due to power failures.With the Vonage box provided,I am able to use the standard telephones I was used to when I had the basic landline services.

I have the extras such as voicemail,call waiting,etc that costed an additional fee when I had landline service.


Posted by:

Raymond
11 Dec 2024

I work in the Electronic Security Industry and in my work I provide support to technicians and customers alike. As a veteran of the Telecommunications industry, I read the FCC ruling: I understand and basically agree with their reasoning but totally disagree with their ruling of procedures. Most (telephone-based) modems either do not work with VOIP or have serious hand-shaking issues using VOIP with no guarantee of connectivity between the modem and the central office. That is a critical issue for security devices. There is a dishonesty in saying, "if it works with voice then it will work with machines." Telecommunications providers need to be explicit that there may be unresolvable issues for machine (modem) communications before and during the transition from POTS to VOIP. Still, users of equipment incorporating telephone-based modems should start looking at upgrading the equipment to use either cell or Internet connectivity.


Posted by:

David
11 Dec 2024

Our situation is a bit different. We live in a remote location with neither landline, cell, nor electrical service. We generate our own electricity via 3 different methods as needed and use Viasat satellite service.

I think I will have to look into some of the options that you write about. Thanks for the information!


Posted by:

Sarah L
11 Dec 2024

All those phone alternatives need an internet connection. A cousin living in LA on very low income is without any connection. People like him used to get a landline with a low amount of calls allowed. Back in the Obama administration that was changed to inexpensive smart phones. The trouble is that those are very limited and break nowadays within 2-3 weeks.That cousin relies on the US mail to communicate. If his apartment building was wired for internet, one of the phone options you list might be useful to him. But his building has no internet. He can walk to a library, that is his only choice of late.


Posted by:

Frederick
12 Dec 2024

When I switched cable companies to ATT, without notifying me, they also switched me to VOIP. I only found out about it when we had a very rare power outage and I tried calling out on the landline and the line was dead. Very p/o when I realized the switch w/o being notified.


Posted by:

FrancesMC
13 Dec 2024

I live in Toronto, Canada. I have a Bell landline and a DSL internet connection with a small ISP. The landline has gotten very expensive but I'm keeping it because it has good sound quality and I have hearing problems.

I expect that Bell will want to switch from copper sooner or later but I hope it's after I pass on which may not be very long.

I do not have a cellphone. It seemed like a waste of money because I'm rarely out alone and my daughter has one.

For my fellow Canadians, my ISP is Tamco Technologies of Canada (i.e., Tamcotec). It's a one man operation but part of a larger group. We've been with Tamco for more than 20 years and receive excellent service. So, if you are looking for an ISP in southern Ontario, I can recommend it.


Post your Comments, Questions or Suggestions

*     *     (* = Required field)

    (Your email address will not be published)
(you may use HTML tags for style)

YES... spelling, punctuation, grammar and proper use of UPPER/lower case are important! Comments of a political nature are discouraged. Please limit your remarks to 3-4 paragraphs. If you want to see your comment posted, pay attention to these items.

All comments are reviewed, and may be edited or removed at the discretion of the moderator.

NOTE: Please, post comments on this article ONLY.
If you want to ask a question click here.


Free Tech Support -- Ask Bob Rankin
Subscribe to AskBobRankin Updates: Free Newsletter

Copyright © 2005 - Bob Rankin - All Rights Reserved
About Us     Privacy Policy     RSS/XML


Article information: AskBobRankin -- Telcos Pulling the Plug on Landlines? (Posted: 10 Dec 2024)
Source: https://askbobrankin.com/telcos_pulling_the_plug_on_landlines.html
Copyright © 2005 - Bob Rankin - All Rights Reserved