Time to Break Up With Your Phone Company?

The rate you're paying may sound atractive to you but compared with what I pay in Spain for a virtually identical service is way less. I pay EUR 6.9/month which workes out to around $7.15 US

I had CC for a very short while. It may be that they didn't have AT&T at the time, but I couldn't get any service unless I went out a 10th of a mile to my mailbox.
The phone was way too simple for me, and at the time not that many options were available.
I do admit this was some years ago. I am sure, from reading the comments here and from your article, that things have changed over time. And for the better.

I have been with Verizon for many years. I would have switched to CC had they bought the coverage from Verizon. Where I live, only Verizon offers coverage.

I have been using Teelo.com for several months and I am very happy, I am a casual user. $10.00 (plus tax - $.09) for FREE telephone calls and FREE texting plus 1 GB of data. Could not be better!!

Hubby and I switched to Consumer Cellular about 5 years ago after a few decades with Verizon... small monthly bill by comparison and only wish is that I had made the change sooner... so appreciate AT&T championing CC in their offers for a 5% discount for members. I ignored those offers for too long!!! The only place that I could not get service was when we traveled to Kimball, Nebraska for a celebration of life for hubby's brother... local family and friends had service on their phones but Jimmy and I did not, we picked it back up again when we entered Colorado on the return trip.

Nothing is getting me off RedPocket (see ebay)using Tmobile service. $30 per year for 200 min, 1,000 texts, 200mb data per month. We use iphones also bought on ebay.

I have switched from Verizon to Ting and have not missed a call yet. The big consumer magazine rates them on the same level with Consumer Cellular.

I helped my elderly brother get his 1st smartphone. I waited 40 min for the service agent to return from a "break". Then once we had the service a customer service call was necessary. We were on hold 55 min before giving up. I wrote a letter to the main office in Oregon...never got a reply. Customer service is B.S.

I've read an article about all these discount phone service providers. And after having two months of service by Twigby, he had zero issues with it. Twigby uses Verizon towers, no charge for texting or phone calls, and includes three Gigabytes of data, all for under $15/month. After switching from Verizon to Twigby, I could not tell the difference in the quality of service.
-Bob K

I started out with US Cellular with a "bag phone" when cell phone service was inaugurated and updated the phones over the next 20 years. When I bought an "Essential" phone on the internet. I had to spar with them for 6 months to try and get them to pair-up the phone with their system. They insisted I had to buy one of their phones instead of using my phone. I gave up and went to a Target store to sign up with CC and the tech changed the sim card and had my phone on their system in 10 minutes. I didn't want to leave US Cellular but I realized they were more interested in selling phones than customer service. CC's phones were also cheaper when it came time to upgrade and I never looked back. CC customer service and prices keep me staying with them.

Have been on Consumer Cellular for several years. Have had great coverage.

My only problem is that their group text messages are limited to 10 individuals. I confirmed this with their customer service. And they confirmed that they knew of no App to overcome this limitation. I read that Verizon's limit is 20 individuals.

I'm switching to Twigby. Just waiting for the SIM card.

We have been saving 50% on our cellular costs for years with Consumer Cellular. Great coverage, and customer service. I find sometime that there is along delay getting texts or voicemail, but this is minor compared to the cost savings. We have 5 lines - the 4 lines added share the unlimited of the main line, and for us, only $10 a month extra per line. How silly to pay one of the biggies double to use the SAME cellular system!!

Look into Credo. A progressive company that contributes to various non-profits, and gives you the chance to choose where that money goes every month. Three different charities, and you pick any or all of them to receive the donation for that month. Every month they offer different charities. Anyway, I can't do them justice here, so check them out and maybe report on them. I switched from Verizon about 6 months ago, cutting my bill by about 40%.

We have never used CC. We started on Sprint, switched to AT&T, then to TING and now we have Unreal. Unreal has multiple plans all with unlimited talk and text. They say that they have unlimited data but there is a caveat, you purchase a plan with a set amount of 5G/LTE data per month, if you exceed that limit you still have data but at a lower speed. They have both AT&T and T-Mobile networks to choose from. We are on the T-Mobile network and have the $120 per year plan with 2GB of high speed data per month for both of our phones. I do not know if we have ever exceeded the 2GB high speed data limit, I have just not payed attention to it. Currently, just over half way through the month, I have used 418 MB on my phone.
The downside is that once you purchase a plan there are no refunds if you decide to switch to another plan or another service provider, other than that there are no contracts.

Thank you so much, Bob! I have been a long time reader and enjoyed the help over the years. Consumer Cellular had the 2nd highest rating with Consuner Reports, so I’m switching,

Thank you so much, Bob!
I have been a long time reader and enjoyed the august (synonym for “great”) help over the years. Consumer Cellular had the 2nd highest rating with Consumer Reports (and my provider, AT & T was last), so I’m switching.

We have been CC customers for years and enjoy the exceptional customer service. We maintain good coverage up and down the east coast having one phone on the AT&T sim and the other on T-mobile. Due to varying requirements and circumstances, one cellular company can not be the correct match for everyone. However, if you are a casual user and get a good signal at your home base and the areas you roam, you'll likely be very pleased with CC.

After 20+ years with Verizon, I switched to Ting, the other company Consumer Reports recommends; and I only wish I had switched sooner. I have no complaints about service and help is here in the US or Canada. I should have switched sooner as the cost savings are phenomenal.

this has been by far the worst customer service experience I've ever had!!!!! #days and 12 hours later and still no better than when i started! STAY AWAY!!!!!!!!!!!!!

EDITOR'S NOTE: You didn't mention which company is involved in your issue.

The thing I love about Consumer Cellular is that we get WiFi calling anywhere in the world where we have WiFi, which is in just about any hotel. No extra fees, it just counts as using WiFi. Our plan has unlimited talk and text and 5 Gig of data per month for two phones for $38, or $43 with added fees and taxes. I can even get that to be $5 less if I notice at the end of a cycle that we are not going over 1 Gig of data, I just switch to a lower plan, then it automatically switches to the higher plan the next time we go over 1 Gig.