HP Playing Dirty Tricks? - Comments Page 8

Category: Printing

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Posted by:

29 Nov 2017

Hi Bob,I am also victim of the same scam like those other HP customers.I bought HP OJP 8610 a year ago. Few days ago the printer stopped working with an error massage ''There is a problem with the printer or ink system. Turn printer off then on. If problem persists contact HP.''

I done all that reset, HP customer support and Firmware downgrade and download, but no joy. I still can't get my HP 8610 working again. I tried to download and install the old version of the firmware but stuck at welcome to ''HP printer update'' screen where there is no printer option to select. Not showing my printer that I can select and upgrade?

What am I doing wrong? I am trying to resolve this printer issue for last 3 days without any luck but lots of frustration.

Please advise.

Posted by:

17 Aug 2018

My HP 8620 will not recognize my 950XL ink.
I have the Z10 (US&Canada) but I constantly get an error message. How do I roll back the firmware? I tried the HP download but It does not want to load.

Posted by:

Ken Hamrick
14 Jan 2019

HP DOES IT AGin.........As of the firmware update on 11/22/2018 HP printers will no longer accept nongenuine HP ink cartridges. When trying to install an aftermarket cartridge, I get a "Cartridge Error" message asking to reinstall the cartridge. This happens over and over with cartridges from different vendors. A case was opened with HP and they confirmed that aftermarket cartridges will no longer be accepted in HP printers. They said it was not the intent of the firmware update, but a bug in the update. They said reverting to a previous version of the firmware was not possible and I am stuck with using the costly HP cartridges. A new update may fix it in the future as happened in the past, due to a class action suit by customers. It will be interesting to see how soon HP will act on it as they are now generating boatloads of profits on cartridge sales in the mean time. Do not buy an HP printer if you plan to use aftermarket cartridges. Does anyone know if an earlier version of firmware is available for an HP Officejet Pro 6978 printer purchased new in March 2018?

Posted by:

18 Apr 2019

Same problem, went through the steps the 'manual' told me to...not fixed. Rang HP and they ended up selling me their ink for a discounted price with free postage. Next problem was photo paper, the cheaper versions just wouldn't print. I have put off the printing until I have the time AND the inclination to phone again and deal with it. I have told them what they are doing is illegal; that's when they offered the discounted ink! Grrr!
Thank you for your tips. =)

Posted by:

12 Oct 2020

I Used LD Replacement cartridges for years and my HP printers. Suddenly last year I got to replace cartridge message. Contacted LV to replace my previous building order three times with no charge. Unfortunately they still wouldn’t work. I have no idea how to revert the firmware I frankly just don’t have the time to get involved with it. I’m not a tech guy, strictly a user. I have had a half dozen HP printers over the years but this is my last one. After years of dealing with LD I have never had any kind of issue or complaint Still HP discovered a way to block them. Bastards

Posted by:

12 Oct 2020

I havfc e had an ongoing battle with what has otherwise been a great AIO Inkjet printer, the HP 7740. I have used aftermarket cartridges, refilled OE cartridges, but earlier this year the unit stopped accepting anything but new OE replacements. The funny thing is that I have not done, or allowed any firmware updates to install. InkProducts in Frostproof Florida claims to be working in chips that will be accepted by the printer, but I fear they may have given up on this one as everytime I call they have made no progress. A set of OE 952 cartridges is $100, and that is a pure and simple ripoff on the behalf of HP. They obviously don't care about customers any more. ..... and the beat goes on!

Posted by:

13 Aug 2021

I managed to block updates on OfficeJet 8710 by restricting access to www1.hp.com and any subdomains such as xy1212.www1.hp.com

This disables the update check. You can use your router / firewall, pi-hole or the hosts file. If you need a regex for blocking it is


Scan-to-email and other HP Web Services still work.

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