[ALERT] Freeze Your Credit Files (all SIX of them)

Category: Privacy

Frequent and massive data breaches that reveal personal information on millions of consumers make it much easier for crooks to engage in identity theft. As individuals, we have little or no control over over data breaches, and what criminals do with that information. Even worse, the credit reporting agencies tasked with protecting our confidential information seem to think privacy is a joke. But we do have one important tool to defend ourselves. Today you'll learn how credit freezes work, and how they are different than 'fraud alerts' or 'credit locks'. Oh, and should you freeze ALL SIX of your credit files now? Wait... six? Yes, read on!

What Is A Credit Freeze?

A U.S. federal law went into effect in 2018, allowing citizens to freeze and unfreeze access to their credit report files for free. Previously, credit reporting agencies were allowed to charge for that service. When you order a freeze on your credit file kept at a Credit Reporting Agency (CRA), it means that no one – including you – can access the credit data in the file without your prior explicit permission.

So after you freeze your credit file, if you want to apply for a loan or new credit account, you will have to contact the credit reporting agency used by the lender to allow that lender access to your credit report; all other entities will remain frozen out. That lender’s access can be limited to a specified period of time, at the expiration of which the freeze returns.

In some cases, you can tell a credit reporting agency to allow a specific lender ongoing access to your credit file while freezing out everyone else. Simplest of all options is to toggle the freeze on and off for everyone, but don’t leave the freeze off any longer than necessary

How to freeze your credit reports for free

The federal law – actually, a set of amendments to the Fair Credit Reporting Act and related existing laws - supersedes a patchwork of state laws regarding credit freezes. It makes freezing and unfreezing your credit files free of charge to you. Credit reporting agencies used to charge as much as $10 every time you froze your file. They even charged fees to unfreeze a file, despite the fact that it is very much in a CRA’s best interest for you to leave your credit file unfrozen.

Most people have heard about the Big Three credit reporting agencies: Transunion, Experian and Equifax. But there are actually SIX that you should know about. I'll give you contact information and credit freeze details for all of them in this article.

Why Freeze Your Credit Files?

Credit reporting agencies collect credit data from creditors, and sell their accumulated data to many different kinds of nosey firms. Your credit report is the foundation of the enormous distributed dossier of personal data about you that exists unless you have been living off the grid all your life. Credit reporting agencies make a lot of money selling data about you. This new law gives you the power to control credit data about you even though it is "owned" by CRAs.

Identity theft is much more difficult when a target’s credit file is frozen. Most credit files contain all the data needed to open a bank account, rent property, replace a “lost” driver’s license or state ID card, and generally impersonate you.

Freezing your credit files helps to stop privacy leaks at their roots. As I said, a credit file is the foundation of the dossier that tells marketers – among other types of firms - what you buy, where you buy it, how much you spend, and other personal data obtained through Web activity tracking and other marketers’ tricks. Without your credit file data, nosey firms have a more difficult time keeping track of you. And of course, identity thieves have a more difficult time attacking you as well.

A recent article by Krebs on Security detailed a gaping security hole in the Experian website that allowed identify thieves to access your credit report without answering the so-called “knowledge-based security questions”. It's not the first time a serious vulnerability was discovered at a credit reporting agency.

The Krebs article details two other recent issues with Experian, one of which exposed the credit scores of most Americans. TransUnion was sued in December 2022, after it was revealed that a data breach allowed millions of consumer files to be accessed without authorization. My article Equifax Takes The Data Breach Cake for details of how the 2017 Equifax breach allowed hackers access to the records of almost 200 million people.

A credit file freeze alone won’t completely eliminate the risk of privacy leaks or ID theft. The personal data needed to impersonate you is duplicated in many databases that have been stolen, sold, and resold by crooks many times. If a crook has a good reason to be interested in you particularly, he can piece together your personal data from the many stolen databases out there on the dark Web. But generally, ID thieves get plenty of victims from thefts of credit files and don’t look for more work. A credit freeze is a good start on protecting your identity.

Beware of “Credit Locks”

When you approach a credit reporting agency to freeze your credit, they may try to persuade you to implement a “credit lock” instead. They’ll tell you a lock is as good as a freeze and your credit file can be locked or unlocked in minutes instead of the “up to five business days” that it can take to freeze or unfreeze a file. There are two reasons to insist on a credit freeze instead of substituting a credit lock.

A credit freeze is free; the law forbids credit reporting agencies from charging consumers to freeze or unfreeze their credit files. And if you request a lift of the freeze, the agency must lift it within one hour. CRAs often lure people into credit locks that are free for a period of time but eventually cost an annual or monthly fee that is charged to your credit/debit card automatically. Or they may make the lock free if you accept online ads and marketing pitches; sales of advertising replaces consumer-paid fees.

And in some cases, a credit lock does not provide the same privacy protection as a freeze. For example, with an Experian credit lock, a potential employer or insurer can still see your credit report. But they can't if it's a frozen credit report.

A credit freeze’s terms are set by federal law, while a credit lock is a contract written by a credit reporting agency. That contract contains a clause that allows the CRA to change the contract’s terms unilaterally at any time. Appealing a change to terms of a credit lock or a breach of the contract is a tedious game rigged in a CRA’s favor; for instance, you may have to pay the fee of a private arbitration firm that is chosen by the CRA in question.

Insist on a credit freeze to get protection you can count on being there when you need it, and that can be enforced in public courts instead of private mock courts essentially “owned” by the credit reporting agency that does you wrong.

What About Fraud Alerts?

A fraud alert is another option to make it harder for identity thieves to open accounts in your name. According to the Federal Trade Commission (FTC), “A fraud alert makes companies verify your identity before granting new credit in your name. Usually, that means calling you to check if you’re really trying to open a new account.” To initiate a fraud alert, you can contact Equifax, Experian, or TransUnion and request it. It doesn’t matter which one, because each must notify the other two. A fraud alert is free and lasts one year.

By contrast, a credit freeze limits everyone (including you) from opening new accounts, unless the freeze is lifted. You must place a freeze with EACH of the three major credit reporting agencies. A credit freeze is free and lasts until you lift it. The FTC advises that credit freezes are best for people who aren’t planning to take out new credit.

In my opinion, a fraud alert is less effective than a credit freeze, because it provides less protection. What if a thief has your phone when Macy’s or Target calls to verify your identity? And what if you forget to renew the fraud alert after it expires? A credit freeze does not expire, cannot be lifted unless YOU request it, and the agency must unfreeze your account within one hour. That might be inconvenient if you’re at the store and you want to open a new credit card account. But choices are good.

The Big Three, Plus Three

Remember that I mentioned earlier that there are SIX credit reporting agencies that you need to know about? The fourth-largest credit reporting agency is Innovis, and you have probably never heard of it because who cares about a fourth-place anything? But you should put a freeze on your Innovis credit file as well as those maintained by the Big Three CRAs.

In addition, there are many firms that specialize in particular types of consumer data. One such firm of importance to most consumers is the National Consumer Telecom & Utilities Exchange. As its name implies, the NCTUE collects data used by telephone service providers and public utilities to approve a consumer for credit that enables opening of accounts for phone and Internet service, electricity, water, natural gas, trash pickup, etc. ChexSystems is yet another agency that collects and reports information about your checking and savings accounts. It behooves you to freeze these source of your personal data and potential enablers of ID theft as well.

Here is a summary of contacts for freezing your credit files by going online, calling by phone, or mailing a letter to the relevant credit reporting agency:

Equifax Freeze Online
Phone: 1-800-349-9960 (automated), 1-888-298-0045 (live operator)
Mail: Equifax Security Freeze, P.O. Box 105788, Atlanta, Georgia 30348

Experian Freeze Online
Phone: 1-888-397-3742
Mail: Experian Security Freeze, P.O. Box 9554, Allen, Texas 75013

TransUnion Freeze Online
Phone: 1-888-909-8872
Mail: TransUnion LLC, P.O. Box 2000, Chester, PA 19016

Innovis Freeze Online
Phone: 1-800-540-2505
Mail: Attention: Consumer Assistance, P.O. Box 1358, Columbus, Ohio 43216-1358

National Consumer Telecom & Utilities Exchange Freeze Online
Phone: 1-866-349-5355
Mail: NCTUE Security Freeze, P.O. Box 105561, Atlanta, GA 30348

ChexSystems Freeze Online
Phone: 800.428.9623
Mail: Chex Systems Inc., Attn: Consumer Relations, PO Box 583399, Minneapolis, MN 55458

NOTE: If any of the online freeze requests is not accepted, that could mean the agency has incorrect contact info for you on file, so you can't validate your identity via the online form. In that case, you should contact them by other means to make sure there are no errors in your credit file.

Oh, and don't forget your spouse, everyone has their own credit report, even after marriage.

Have you implemented a credit report freeze? Did you freeze ALL of your credit files? Tell me about your experience with freezing or unfreezing your credit file. Your thoughts on this topic are welcome. Post your comment or question below...

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Most recent comments on "[ALERT] Freeze Your Credit Files (all SIX of them)"

Posted by:

09 Jan 2023

I am a "little old lady" and a widow and I THINK I have enough assets to keep me off of Medicaid if I am careful. But I love the convenience of shopping via the internet so I have had my Equifax, Experian and TransUnion accounts frozen for several years. It was a little bit of a hassle to "unfreeze" for a short time when I switched a credit card - - but NO PROBLEM compared to being hacked and losing my assets!!!
I will look into the other 3 right now!

Posted by:

Janet Arnold
09 Jan 2023

How difficult is the process of unfreezing. Do I have to have a password tattooed to a body part to open the frozen agency when applying for credit? My memory leaves a lot to be desired.

Thank you for all the "good stuff you publish for us.

Posted by:

Ruben Sano
09 Jan 2023

National Consumers and Chexsystems will not accept on line application. Mail only! Innovis was accepted but pending approval email.

EDITOR'S NOTE: I did both online today. If the online application is not accepted, that could mean the agency has incorrect contact info for you on file, so you can't validate your identity via the online form. If that case, you should contact them to make sure there are no errors in your credit file.

Posted by:

09 Jan 2023

Between you and Brian Krebs, one gets a lot of great stuff to keep us safe.
For those who don't subscribe to Brian's blog, here is the url from today's story about what Bob is talking about:
And, if you haven't already, subscribe to Brian's newsletter too.
Thanks Bob for all the great info over the years. I am going to do the freezes now.

Posted by:

Gary Brodock
09 Jan 2023

Thank You! One of your best e-mails. Also, thanks for the clickable links.

Posted by:

09 Jan 2023

What a bolster to my finances when I received my Equifax settlement! Up to $250? Try $13.xx. Hours of calculating and switching. POOF! Yet these companies make tons of money and can't maintain security. But they want to sell monthly security packages to us consumers. Extortion is what that's like. 👊

EDITOR'S NOTE: "It would be a shame if somethin' would happen to your credit file..."

Posted by:

Ruth C
10 Jan 2023

Hi Bob,
Thanks as always for the good article. I had freezes on the top 4 agencies. Tonight I tried to enter a freeze for NCTUE. I filled out the form and it said I already had a freeze. But I didn't remember doing that and I don't know the 10 digit password. Do you have any advice for me? Thanks!

Posted by:

Ernest N. Wilcox Jr.
10 Jan 2023

I'm an old fuddy-duddy, and I've had five of the six credit service accounts listed here frozen for several years (I didn't know about ChexSystems until I read this item today). I keep the freeze confirmation letters from all the credit services stored in a locked safe here in my home for security (my safe is heavy enough that if someone gets into my home, they will probably not want to take it). Another, perhaps better option is to keep such information in a safe deposit box at your local banking institution.

The primary caveat to freezing your credit information is that when/if you need to open a new credit card or take out a home/auto loan, etc. you will have to find out which credit bureau(s) the creditor will check so you can unfreeze that/those accounts while they do what they need to do, then remember to re-freeze the unfrozen accounts after the check is completed.

I froze my ChexSystems account today online. Thank you for the links, Bob. They will make the process much easier for those who have not yet frozen their credit service accounts (the one for ChexSystems certainly made the process very easy for me). I intend to post the link to this item on both Facebook and Twitter so others who know/follow me can take advantage of freezing their credit service accounts too (I hope doing so is O.K. with you) if they choose to do so.

If you want to be safe from the financial cost of identity theft, keeping your credit agency accounts frozen is a great way to make it very difficult or impossible for identity thieves to open credit card/ financial accounts using your identity, and I suspect it will make any other forms of identity theft much more difficult or impossible as well. While no single step will entirely safeguard your identity, credit account freezing will go a very long way to securing your identity. Other steps include limiting the personal information details you publish online, limiting the personal information you include in your social media account/Internet account profiles, etc.

If you have not already, freeze your credit service accounts soon! Doing so may be one of the most important things you can do to safeguard your identity.



Posted by:

16 Jan 2023

Easy-peasy. This is saving me a lot of money that I have been paying to Equifax, Experian and TransUnion to lock my credit. I was unaware of the others but easily froze my credit at those. I have forwarded this post to all of my family members. Thank you.

Posted by:

Bernie F.
18 Jan 2023

To learn more about how scammers work check out youtube videos by "kitboga" and "scammer payback". These guy purposefully contact (mostly Indian) scammers and mess with them. It's informative and entertaining.

Posted by:

Richard F
19 Jan 2023

I did get confirmations from all companies except National Consumer Telecom & Utilities Exchange. They require that I submit my information via mail, which I will do. Thanks for this!

Posted by:

22 Jan 2023

Ok. My credit's been frozen or years. Since about 2012. When I retired. But Credit cards have been hacked twice. Not online. Discover wants $15/month to "protect" my credit. Experian-? Equifax? They get hacked but they'll protect my credit? And credit scores? Up and down every week. Just like poor health. Since the Fed rule credit-debit cards can be frozen, unfrozen, instantly online.
Thanks for the Links Bob. But your reply, "It would be a shame if somethin' would happen to your credit file..." doesn't help much with their security. And my bank, Paybu*dy, and others monitor the "Dark web" and my accounts for free. Just remember to alert unfrozen credit cards when planning to travel.

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