When Should You Call The Geek Squad? - Comments Page 1

I use PC Matic. Much less expensive that Geek Squad.

Corrected.

I use PC Matic. Much less costly than Geek Squad. Works very well.

I don't have a national outfit convenient but have tried several locals. One did house calls, but when he said that a Chromebox "wasn't a real computer," I knew we were in trouble. One local has done pretty good work, and he offers to destroy hard drives (to avoid theft of data) by running over them with a front-end loader. Haven't had any problems to take to him since he started his companion business: a gun shop.

I have used Geek Squad exclusively ever since I had my first computer. I am a total idiot for fixing or diagnosing computer issues so on demand service is a must for me. I am profoundly deaf and conduct my life and volunteer work through the computer and cannot function without it. Best Buy/Geek Squad is quite frankly worth every penny for me - I also upgraded to Total Tech - awesome benefits (free shipping and installation) for the price.

I once took my laptop to BB/Geek Squad because I couldn't figure out how to enable the wi-fi (this was some time ago). The GS "tech" couldn't figure it out, but offered to order a replacement part he thought was the issue. I declined and when I got home I took it to my local computer guru. Told him the problem, and he looked at the side of the device, moved a switch and Wi-fi was enabled. Took him all of 10 seconds to figure out the problem. No more GeekSquad for me.

I have used Geek Squad on a regular basis and they do the job correctly the first time. I have the tech support which come in handy.

Thank you BobRankin,
Another great and relevant topic coverage!
I especially liked your inclusion of "..GeekBuddy and Boxaid provide REMOTE technical assistance..."
Sometimes, when I am too lazy to log-in to other computing devices in our home-network, I use features like Windows 'Remote Desktop' and TeamViewer app to connect to other devices, remotely.
I've never allowed access to anyone into my home-network or my physical devices as matters of both principal and security/privacy. But I sympathize with those who have to...

Tick, tick, tick ... generally an easy problem to diagnose, a bit more difficult to fix.

My diagnosis is that the guy probably does not have a virus (though he may), but his spinning hard drive is failing. The fix is to remove and replace the Hard Drive with an SSD. Not only will it stop the ticking, it will make his computer much, much faster. The problem ... getting his operating system and his files moved from the old drive to the new one.

Most new SSDs come with software to that can move the OS and files over, but the old failing hard drive may have lost many of the old files or corrupted them to a point where the software to move is useless. I would suggest making a backup onto another drive of all the personal files he can, and then either place a fresh Operating System on his new drive himself or have an expert do it for him. He should not have to purchase a new operating system as Windows 10 or 11 should activate automatically on a computer it was on previously. And then he can move his personal files over. He can copy and paste, or he could use software to replicate it such as freeware Karen's Replicator, an old Windows XP software that still works on Windows 11.

At that point, unless there is a virus in his personal files, he should be alright with a computer that runs much, much faster.

Have a very astute computer tech who installed Quick Assist on my computer and over the years has done both miner cleanup and major recovery via internet. Very convenient for both of us.

Please tell your readers to beware of searches for AT&T or Microsoft, or any other company technical support. I know of at least 4 people who have been hoodwinked into calling a number that tells that person to allow the bogus tech support to access their computer. Fortunately, none of them had anything on their computers worth stealing and at worst ended up with a black screen that a forced power off and then a restart solved. I don't understand how Google searches allow these huskers to show near the top of the searches, but it does. As I'm sure you have advised again and again, no one should allow anyone into their computers unless the absolutely know they can trust them.

As far as letting computer stores fix their computers, the customer better be prepared to sometimes loose all their data and loaded apps. Many computer stores will just restore Windows from scratch, whereby all that information is gone.

The rate you quote for Data Recovery services is very low. Data Recovery for a hard disk from a quality service provider will be a minimum of $500 & can be much greater. As part of the free evaluation service the data recovery company will quote the expected data that can be recovered and their fee.
The local computer service company will likely attempt a recovery for a lower fee. The question is what value do you place on the data you cannot access.

i don't store anything important on my machine, so data recovery is not an issue for me.. but when my machine quits and I cannot fix it, I don't bother with any outside repair services.. I just go buy a "new" refurbished machine.. Its usually better than what I was running, and for a lot less than a geek squad or other repair charge.

Have used Geek Squad for years and am very happy with the service and tech support. Have the total package and when a win 11 update failed and I lost my printer they came to the house and repaired it. Most of the repairs are done over the internet.

Hey Juan,
Where did the GeekSquad find your lost printer?
;)

A ticking sound in your computer is very possibly a failing hard drive, back it up immediately before it dies.
Then get the old drive replaced and its data moved to the new one.
If you think you gave a virus slowing it down, then run one of the anti-virus programs that Bob recommends on this site.

I have never had a computer repair service or a technician fix any of my PCs.

I assembled the computer I'm writing this on, and I have done so since my first MS-DOS based IBM compatible PC's hard drive crashed, back in the 1990s. It was a 100MB MFM drive, and by the time it crashed, MFM drives had not been produced for several years, so I couldn't replace it. I had to replace the entire PC. At the time, a new 'store bought' machine was too expensive, so I got some used components from a local computer parts seller, and a computer repair book form a local bookstore, and learned to assemble my first home-brew desktop PC.

Now, when something goes wrong with one of my computers, if I can't work out what's wrong on my own, I pull out my books and start reading. If my books don't lead me to an answer, I start searching the Internet. To date, I have always been able to diagnose the problem and fix it, usually by replacing a cable or a component.

The thing that struck me when I assembled that first PC from used parts was how easy it was to do. Today, I have a book titled "Upgrading and Repairing PCs". It is a newer version of the book I got when I assembled that box from used parts, and it's probably getting to be time to get a newer copy soon. If you work on your own car, or fix your children's bicycles, you can probably learn to assemble/repair your PC, especially if it's a desktop model. If you have a laptop, many manufacturers let you download a service manual (in PDF format) for it. I have the one for my Lenovo Legion 5 laptop, just in case :). It describes the procedures to replace/add any component included in it, so I know where to look, and how to get at whatever is misbehaving when things go wrong. This has worked well for me over the years, but YMMV :),

Ernie

When I bought my first computer about 15 years ago and knew absolutely nothing about computers, I took my computer to the Geek Squad because the screen dimmed and the Geek Squad said they would have to keep it for about 2 weeks to diagnose the problem. I didn't want to wait that long so looked up info about computer tech. in the yellow pages and found one in my neighborhood and said all I had to do was go to the power options. I found my computer tech. Geek Squad should be ashamed of themselves.

I am glad that I have become good with working with computer hardware, software, and operating systems. Because of my IT experience, I tend to do most hardware and software work on my own. In those specific cases, where I do not have all of the tools and resources, I use a local shop with competent technicians.
When should I call Geek Squad? NEVER!

Reading the comments above I recognize most of the readers here have an advanced level of computer skill. The average computer user who has an issue does not have the knowledge to troubleshoot beyond very basic failures. The other class of computer users who take their computers for service are those who do not have time to troubleshoot a failure or issue.

When I read the title of the article & with the reference to "Geek Squad" I immediately questioned why Bob referred to only 1 computer service company. Bob you should have disclosed financial gain from referring to the Geek Squad in this article.

EDITOR'S NOTE: Dave, did you read the article or just the headline? I mentioned FIVE computer service options. And I have no affiliation or potential gain from any of them.

Can I just put in a word of warning.

As has been said it's the same type of area as car repairs.

Only deal with independent traders or branches of national traders when recommended by people you trust.

AND if any repair person sucks air through their teeth and says 'I'm not sure but it sounds expensive' - run a mile.

Getting older I could tell a lot of horror stories and an equal number of good trader stories.

The one piece of hard earned information I would tell any computer owner is that the cost of computing doesn't end with buying the machine.

My first computers were pre internet and I have decades of user experience. I used to build my own (and it is as simple or simpler than Lego). The amount of work and research that has to be done is directly proportional to the amount of hard work and research done to find cures and keep things safe.

A decade or so ago I got (and paid for) PC matic and my computing has consisted of far more enjoyment and far less hassle since. I recommend it to everyone.

I have two friends who regard paying the cost of any anti virus let alone PC matic as too much. Either could have bought a cheaper computer without a brand name and covered the lifetime subscription. Both go from one problem to another, paying mega bucks to 'experts' for fixes. need I say more?

P.S. At least now I can just say I have no idea have you tried PC Matic instead of spending hours (even days) completely re-installing everything from scratch for one friend.