Vonage Internet Phone Service - Comments Page 2

Ad far as Vonage goes, I would be very careful with them. I had the service for 8 years and seems that dropped called increased in the last year or two. I spent a lot of time with the their tech support trying various solutions. They were supposed follow up with with me and very even called back when they said they would. I installed Comcast VOIP service and have not had one dropped call in a month. Vonage would be as many as 203 times on the same call. I am dropping them at the end of January. The only bad thing is they will not port over your original phone number. I had mine for over 30 years and now have to get a new one. Some much for Vonage.

I have had magic jack for e years. It works well as my internet does too. Vonage just seems over priced for the same thing.

I signed up with the 60.00 fee with a money back guarantee if canceled within a certain time and after canceling their service within that time and many hours wasted with phony promises never received my 60.00 back. What I esp. didn't like is that upon choosing an area code (they did not offer my local area code!) for my number, say where I make most my long distance calls, every call I made locally, which is most. had to be dialed with my own area code, besides everyone locally had to dial my 'long distance' number. To me very annoying. I now use my local service, 14.00/mo with a local 7 digit number and add Magic Jack only when occasionally calling long distance, as the Magic Jack is definitively limiting in many ways as your only service provider too.

I've had Vonage for my phone service in 3 homes over the last 6-7 years. I love it! No hassles - flat rate, good sound quality. 1 of the features I particularly like is simul ring (rings the house and my cell phone together. I only use the voice mail on my cell only no multiple voice mails to track. LOVE it!

I have had Vonage since 2005 and I am very pleased. It is far more reliable than Verizon could provide out here in the country.

The only outages are when my ISP is down, and that is very rare. I had a dropped call problem once that was hard to find - the wall adapter power supply was dropping the voltage too low occasionally - other than that it is a Great service.

I've had Vonage for more than 5 years. Call clarity is better than it was with Sprint landline. Had total of 2 dropped calls in that time. It will be as reliable as your internet connection. If your broadband drops out frequently, so will your Vonage service. It also appears that those with DSL broadband have more VOIP problems than those with cable broadband. As to price, the problem is that some phone companies advertise their prices with taxes included. Vonage is one of the ones that does not, and after adding federal taxes, it almost doubles the monthly cost. Also, if you fax regularly, you need to research the topic of faxing over VOIP. If your fax allows you to decrease the transmission speed, that is suggested. The only problem I have noticed is that I sometimes get a fax confirmation when I find out later the fax did not go through. This is not a Vonage issue. It is a VOIP problem. Overall, I am very pleased with Vonage. I like being able to listen to messages over the internet or from my phone. I like that when replacing an unlisted number, they gave me the option of continuing to have it unlisted at no charge. Although I have heard that others have had customer service problems with them, I have never had a bad experience in that area either. As to the 911 issue, Vonage allows you to tie your number to your address with the local dispatch center. That hasn't been an issue for me. However, if you have young children or nervous adults, you might want to double-check with your local police department to see whether using VOIP could be a hindrance, but, again, this is a VOIP issue, not a Vonage issue.

I had heard the horror stories about trying to cancel Vonage service and so avoided them. Time Warner Cable is our local broadband provider and their phone service works pretty well and is cheaper than Verizon, but still pretty steep (at least in my opinion) at $49.00. I've recently switched to CallCentric. I selected unlimited incoming minutes @ $5.95 and $0.0015 cents per minute outgoing. Phone bill is around $7.00 per month, a substancial savings. I did have to buy an ata adapter, but it paid for itself in a month. Quality is as good as Time Warners. We're quite happy witn it.

Two good features of Vonage that I really like:
* Voicemails left on the vonage system can be sent to your email as WAV file attachments and you can get a TXT message as well.
* If your ISP is down, you can have calls to your number automatically forwarded to another number (eg mobile phone), so you still won't miss any calls.

I have had Vonage for many years. I have 3 lines. 2 lines are in the USA and I subscribe to the $17.95 service for each line with 500 minutes outgoing for each line. Then I have another Vonage adaptor (router) off shore so I have a "USA" line in a Caribbean country where I have a villa. At the villa I have a DSL connection. Not real fast but gets the job done. Saves me big bucks, as I can call the USA for almost no cost and no cost incoming, especially if I am calling another Vonage subscriber, then there are unlimited calls.. The third line is a $9.95 light line with 250 minutes.
So far it has worked great for me. Oh, and I also have a conventional land line for fax and when the internet is down.

I switched from flat-rate to measured service on my AT&T account and got my bill down to about $16.00 a month from the $33 or so I'd been paying. I recently switched from DSL to AT&T U-verse for Internet service, but U-verse phone costs $35, which to me is way overpriced, but not that far off of what Vonage costs.

There are much less expensive choices than AT&T pots, AT&T U-verse or Vonage.

I'm in process of switching to an independent VOIP provider. For a one-time cost, I purchased a Linksys SPA2102 phone adapter from Amazon for $60. For a monthly plan I'm either going with Callcentric, which is $5.95 a month plus $1.50 E911 service and a little under $.02 per minute for outgoing calls, or with VoIP.ms, which is $4.95 a month plus $1.50 e911 plus approximately $.01 per minute for outgoing calls. International rates are amazingly low with either company, $.02 per minute or less to most EU land lines.

If you don't want to set up your own phone adapter, check out Phonepower ($8.33 per month with prepay) or Nettalk ($29.95 per year). Both are flat-rate plans with inexpensive international rates.

This may be sacrilegious to some, but I turn *off* my computer, router and modem when I'm not actually computing, thereby rendering VOIP useless. Being in Tech Support, one of my cardinal security rules for users is to power down unattended computers.

We have used Vonage for several years, over a 50 mBit Fibre-Optic connection. Quality is clear, and far better than Qwest landline, which was often noisy. Our occasional Fibre Optic drops, and frequent errand trips, are handled by free call forwarding to our cell phone.

I like the free International calling to foreign relatives around the world, as well as being able to connect the Vonage router to any decent Internet connection anywhere.

We may be moving soon, but will simply plug into the new Internet connection, probably via cable TV, and use the same phone number.

I've had Vonage for years, triggered by Verizon being unwilling to fix the noise on their copper.

A couple years back there was a customer service issue, that is gone and my service is as reliable as my ISP. My modem router and Vonage box (you don't need to use it as a router are connected to a UPS.

Among the feature set Comcast and Verizon don't offer are ring a 2nd phone at the same time (a cell phone in my case, great ISP or power outage protection), emailing voice mail (and voice to text conversion), fall over to another number if their for some reason there is a problem with the Vonage box talking to Vonage servers and a host more features unmatched.

In my area, Comcast and FiOS can't compete feature wise let alone free or very low cost international calling.

My son has had exactly the same results, sticking with Vonage.

I had Vonage for several years. No complaints about sound quality or features. Price though was only $2 a month cheaper than a bundled Cox.net service. I switched to Magic Jack and haven't looked back. FAR LESS EXPENSIVE. Only drawback is you MUST have the connection that can support it.