Time to Break Up With Your Phone Company? - Comments Page 2

Look into Credo. A progressive company that contributes to various non-profits, and gives you the chance to choose where that money goes every month. Three different charities, and you pick any or all of them to receive the donation for that month. Every month they offer different charities. Anyway, I can't do them justice here, so check them out and maybe report on them. I switched from Verizon about 6 months ago, cutting my bill by about 40%.

We have never used CC. We started on Sprint, switched to AT&T, then to TING and now we have Unreal. Unreal has multiple plans all with unlimited talk and text. They say that they have unlimited data but there is a caveat, you purchase a plan with a set amount of 5G/LTE data per month, if you exceed that limit you still have data but at a lower speed. They have both AT&T and T-Mobile networks to choose from. We are on the T-Mobile network and have the $120 per year plan with 2GB of high speed data per month for both of our phones. I do not know if we have ever exceeded the 2GB high speed data limit, I have just not payed attention to it. Currently, just over half way through the month, I have used 418 MB on my phone.
The downside is that once you purchase a plan there are no refunds if you decide to switch to another plan or another service provider, other than that there are no contracts.

Thank you so much, Bob! I have been a long time reader and enjoyed the help over the years. Consumer Cellular had the 2nd highest rating with Consuner Reports, so I’m switching,

Thank you so much, Bob!
I have been a long time reader and enjoyed the august (synonym for “great”) help over the years. Consumer Cellular had the 2nd highest rating with Consumer Reports (and my provider, AT & T was last), so I’m switching.

We have been CC customers for years and enjoy the exceptional customer service. We maintain good coverage up and down the east coast having one phone on the AT&T sim and the other on T-mobile. Due to varying requirements and circumstances, one cellular company can not be the correct match for everyone. However, if you are a casual user and get a good signal at your home base and the areas you roam, you'll likely be very pleased with CC.

After 20+ years with Verizon, I switched to Ting, the other company Consumer Reports recommends; and I only wish I had switched sooner. I have no complaints about service and help is here in the US or Canada. I should have switched sooner as the cost savings are phenomenal.

this has been by far the worst customer service experience I've ever had!!!!! #days and 12 hours later and still no better than when i started! STAY AWAY!!!!!!!!!!!!!

EDITOR'S NOTE: You didn't mention which company is involved in your issue.

The thing I love about Consumer Cellular is that we get WiFi calling anywhere in the world where we have WiFi, which is in just about any hotel. No extra fees, it just counts as using WiFi. Our plan has unlimited talk and text and 5 Gig of data per month for two phones for $38, or $43 with added fees and taxes. I can even get that to be $5 less if I notice at the end of a cycle that we are not going over 1 Gig of data, I just switch to a lower plan, then it automatically switches to the higher plan the next time we go over 1 Gig.