Got a Dell? Read This Now! - Comments Page 2

I have a Dell Optiplex 960 off lease and refurbished Desktop. I don't have a single thing, of Dell in the Service list or anywhere.

I got my Dell, not from Dell, but, from a place called Computer-Show. They do an excellent job, of refurbishing old or off lease Dells. I believe, they also, put new hard drives in all of the refurbished Dells or pulled, re-written over and over hard drives.

I have used Computer-Show for over 10 years. It was only 2 years ago, that I started using them for myself. I was always pleased with them and recommended them highly. I still do recommend them highly. I have new Windows Product Keys on the 3 that I brought. I also, still have the Service Tag number, so, when I need to replace parts, I can get easier access to the right ones. :) But, these are not the originals Dell products, they are refurbished. :)

I have a Dell laptop which is nearly 3 years old, running Win 8.1. I tried the automatic removal and got both the error messages noted above,("unable to stop windows service. Unable to delete plugin" and "issue not found") so tried the manual removal option and do not have a Dell Foundation Services Folder. I assume that that either it wasn't installed on all computers or that they have got their update out earlier than you expected and removed it, but thanks for the warning as it could have been a real problem for me.

FWIW, I have been using Dell computers since 1997 - both personal laptops and desk-tops at work - and have been very happy with them. And with their service - I had a problem with a cord while I was in the US (I live in Australia) and had absolutely no problem getting it replaced.

Bob, great piece of information too bad it wasn't available earlier to eliminate all the problems it may have caused.

Bob, judging from all the replies you have received on this great article it does not take much to see most (if not all including me) of your subscribers are confused. I think at this point it will be well received by all, if you checked the links and write another article (simplistic) with the best working solution only.
Also please address the other certificates that are also apparently affecting Dell computers.

Now I understand why I got 2 calls from Dell customer service in Ca.stating they were receiving notifications from my Dell Laptop that my security was compromised. Unfortunately I dismissed them thinking they were just looking to generate additional income by making up problems.

I also asked for details and they would not provide them. Basically I asked why they were receiving these notices when my security software was informing I was fine. They had no answer. Obviously now I know (thanks to you) why because it was probably this problem.

Here are detailed instructions from Dell to remove both CA's. It works I checked it.

http://www.dell.com/support/edellroot

Thanks once again Bob. Very timely.

Hi, yes I went to the pdf where it had an automatic removal. I downloaded and then it said "issue not found", so I presume I don't have the problem. Thanks Bob