MagicJack Phone Service - Comments Page 8

Hello all,
In regards to most of your questions. you can learn the answer to your questions at:Magic Jack.com/Customer Service.
Yes you can fax, conference call, port your number over to MJ. You can forward your phone to the MJ when your computer is off. They have a chat component that will answer any question you do not find in their FAQ's. section.
The only shortcoming I have encountered is the MJ disconnects calls that go longer than 90 minutes. When I inquired about this, they told me it was to control usage. It does not advertise that. I was disappointed because I use my MJ for business, this includes conference calls which sometimes run longer than 90 minutes. All said, you can not beat the price. The quality is good enough, occasionally there are small hiccups in the quality.
You are offer free 30 trial days. Just don't sign up for additional years so if you want to return it, you can get a full refund without hassle.

Hi RV,
In regard to your post, have you ever read the comments and questions posted here? I beg to differ to "MOST" of your questions can be answered at the MJ site. They are very very basic, and I suppose for some users, the site might be useful. Especially if they had only minor problems.
Online chat with an MJ rep was useless for me. All they did was typed a response from a book.
LOL on the full refund without a hassle... I've read way too many complaints here about folks that didn't.
I do agree on the 90 minute cut off though. Minor problem though for the cost and most folks.
I'm glad you didn't have problems with low voice volume/no ring. But there are many out there that have. MJ CS does NOT address those.
Nor do they address using existing house wiring to use MJ. On that issue, I really can't see how they could.
I'm NOT bashing MJ by any means. Not many products out there that pay for themselves MANY times over like they did in my case. Does MJ have a few glitches? Of course! Would I buy it again when my subscription runs out in about 4 years? YOU BETCHA!!!!!

Phil,
Sounds like you were indeed correct in replacing the power supply. Glad it worked! I'm wondering now if the original MJP wasn't defective from the start? Do you still have the old one, and a multimeter to where you could compare the output voltage between the two?

Steve,

The power supply may very well have been defective. I'll never know. The new one solved both primary issues and all is well. Case closed.

I have read all these questions and answers to see if my question would be answered but it seems nobody has that problem or they already know the answer. My house has a phone in all the rooms. Those in the bedrooms don't ring but if we are not sleeping we can hear a phone ringing. Now do I have to give up all my (extensions) phones if I use magic? In short can it handle the extensions?

swabyw, The short answer is yes, MJP can power home phone jacks. You're a little light on details so I'll just say that my MJP is powering one home phone jack which is connected to a wireless phone console and a fax machine. The phone console then powers 4 other extensions. I don't have any idea if the MJP would power many extensions without a problem as I have no idea how much voltage is outputed to ring the phones.

It took me several weeks of tweeking my setup before I got the MJP to work well. I ended up replacing the AC power module. I haven't received a phone bill in four months now. That's a $180 savings just this year.

Hope this helps.

I'm a senior and have had MJ for 8 yrs and it has been a great experience. Living on a fixed income it is nice not to have a HIGH landline telephone bill each month. I have never had any problems whatsoever with the service. I have recommended it to all my family and friends and they also love it. I have used all the services MJ provides and again NO problems. This is one company that lives up to what they say and in this day and age it is a welcome surprise.
I recommend that everyone ditch their landline and go with MJ.
Maureen

I have a security system in my home and it reqires a landline to opporate. If I cancel Verizon PHONE SERVICE,how will magic jack work?

EDITOR'S NOTE: Magic Jack doesn't need phone service, just an Internet connection.

I had Magic Jack for many years and bought 5 extra years of service last year - When Magic Jack upgraded to Magic Jack Plus I thought GREAT and got the product but I found out MJ does NOT let you transfer the service leftover on your old device to the new MJ+. Therefore I have four years of service just wasted on the old MJ. I feel ripped off that I have to pay again for more years of service for the SAME phone number.

I purchased a MagicJack in 2005 and never used it. I had Verizon phone and DSL service at the time which seemed to get more expensive every few months. Comcast came by my neighborhood offering better rates for internet service, so I cancelled my Verizon freedom package and DSL service and switched to their lowest priced phone service. A month later I decided to stop my Verizon land line because I had excellent cell service and didn't need the land line. At that time I remembered I had the unused MagicJack and decided to install it using a Toshiba laptop I had. Upon installing the MagicJack, I thought instead of plugging a phone in the MagicJack, I plugged a phone line from the MagicJack to a land line phone jack in my home. I was quite surprised when I checked land line phones in my home and the MagicJack was providing service to all of them. I can't guarantee this will work for you, but I have all my homes land line phones running from a single MagicJack.

what about pre paid I have magic jack all ready ?

If you own the original MJ with remaining subscription time, they will now add that time to the new MJ plus when you purchase it. I did. It worked flawlessly even porting over all my previous contacts.

I've just recently started to use MJPlus...I can call out, but I can't receive incoming calls; why not?

I was shocked when I tried to call my Mother in Mendon Illinois with my Magic Jack and was told I needed to buy international minutes to call that area code. Mendon is a small town near Quincy IL.
Made me wonder what other quirks there was.

I currently have AT&T home phone with ring master, which allows me 2 phone numbers through one phone line the ring master has a different ring. Would I need to buy 2 magic jack plus in order to have 2 phone numbers. I run a small hair salon at home and would like to port both numbers with the magic jack. Can you give me instructions how to port the numbers I can't find anything on that except it is an option. Thanks, Penny

Bob,
you are right Magic jack (MJ) is everything it claims to be and more. Its an incredible device especially if you travel.
But I have just purchased the plus and very often while on a call w/o using the computer and with a 6MB AT&T DSL service the call is dropped. I don't know if its the MJ or that the ATT service has glitches on their system.

its been snce mar i bout the majic jack for 289.00 and nobody has help me install or get number but they just did not want to give me money back so i just have to keep tring

I have tried for 6 months to get as phone assigned number if its the old number or what working I have copyright laws on my equipment as 1 million dollar lien cost expense coverage If I Gordon Luce Can Not Get This Phone Hooked up and at 1 West Penn Street # 102 , Carlisle ,Pa. 17013+2355 I will slam that million dollar lien into Magic jack for failing to serve the new Phone as Magic Jack Plus its disgusting excuse . is not as much ass a good excuse even purchased in January 2012 I think its pretty obvious that it should have been up and working li=ong before this ......

But what about 911, or power outages?

EDITOR'S NOTE: MJ needs electricity to function. As do most cordless phones. You'll need a backup for emergency communication, which could be a cell phone, a generator, or your neighbor.

I have had Magic Jack for years and it worked fine with cable internet. A few months ago I moved out to the farm where I have Hughesnet. Magic Jack does not work well with satellite. It does ring for incoming calls and I can get the voicemail in email sent from MJ but it does not function to pick up and talk. The lag time to satellite is the problem. When I can pickup and talk it is more like walkie-talkie than phone. I did not put a landline at the farm so most of the time I use my cell phone.